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food service manager resume example with 5 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Effectively manage personnel and business operations to handle demanding needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues.

Background includes inventory management, sales leadership, and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Ambitious, career-focused jobseeker, anxious to obtain an entry-level position to help launch career while achieving company goals.

Skills
  • Production records
  • Staff support and assistance
  • Staff Supervision
  • Sales
  • Product and Service Sales
  • Store Merchandising
  • Point of Sale Systems
  • Store Operations
  • Cash Register Operation
  • Inbound and Outbound Calling
  • Report preparation
  • Complaint resolution
  • Cash Handling
  • Training & Development
  • Conflict resolution
Work History
Food Service Manager, 01/2020 - Current
Community Action Program For Central Arkansas Lonoke, AR,
  • Oversaw food preparation and monitored safety protocols.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Purchased food and cultivated strong vendor relationships.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Verified prepared food met all standards for quality and quantity before serving to customers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Orchestrated positive customer experiences by overseeing every area of operations.
  • Oversaw training of more than 7 team members.
  • Oversaw food preparation and monitored safety protocols.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Purchased food and cultivated strong vendor relationships.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining Number% accuracy.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Verified prepared food met all standards for quality and quantity before serving to customers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Orchestrated positive customer experiences by overseeing every area of operations.
  • Oversaw training of more than 7 team members.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Enhanced business productivity by training 7 team members best practices and protocols.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Enhanced business productivity by training 7 team members best practices and protocols.
1st Assistant Manager, 09/2020 - 08/2021
Laz Parking Montecito, CA,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Monitored security and handled incidents calmly.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
Customer Service Representative, 01/2013 - 05/2016
Walmart City, STATE,
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Answered constant flow of customer calls with minimal wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
Bachelor Of Applied Arts And Science: Communication Studies, Expected in 05/2020
-
University of Northern Iowa - Cedar Falls, IA,
GPA:
Status -
Bachelor Of Applied Arts And Science: TESOL, Expected in 05/2020
-
University of Northern Iowa - Cedar Falls, IA
GPA:
Status -

I earned a degree in Communication and TESOL ( Teaching English to Speakers of Other Langauges) at my time at the UNiversity Of Northern Iowa. While attending the University of Northern Iowa, I was memeber of the African Student Union and the Black Student Union. As a member of these groups, with planned activity to help promote diversity and understanding between students.

Associate Of Applied Arts: Communications, Expected in 05/2016
-
Kirkwood Community College - Cedar Rapids, IA
GPA:
Status -
High School Dipolma: , Expected in 05/2013
-
West Senior High School - Iowa City, IA
GPA:
Status -

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Resume Overview

School Attended

  • University of Northern Iowa
  • University of Northern Iowa
  • Kirkwood Community College
  • West Senior High School

Job Titles Held:

  • Food Service Manager
  • 1st Assistant Manager
  • Customer Service Representative

Degrees

  • Bachelor Of Applied Arts And Science
  • Bachelor Of Applied Arts And Science
  • Associate Of Applied Arts
  • High School Dipolma

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