Food Service Manager resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Efficient Administrative team member with strong history of providing top-notch clerical support and operational assistance to support staff needs. Diplomatic communicator and self-motivated worker with decisive nature necessary to manage independent work. Experienced in coordinating documents, supplies and project resources.

  • Communications
  • Business operations
  • Problem resolution
  • Customer service
  • MS Office
  • Organization
  • Conflict resolution
  • Safe food handling
  • Recruitment
  • Data Entry
  • Operating systems
Work History
10/2019 to Current Food Service Manager Francis Tuttle Technology Ctr | Oklahoma City, OK,
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Managed employees throughout preparation and service of 600 meals per day.
  • Orchestrated positive customer experiences at all stages by overseeing every area of operations.
09/2016 to 09/2019 Hotel Administrator Hei Hotels & Resorts | San Antonio, TX,
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Improved overall efficiency 100% by anticipating needs and providing outstanding support
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Provided ongoing guest service, including [Product or Service] advice
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
  • Trained new personnel regarding company operations, policies and services
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
06/2004 to 05/2008 Restaurant Supervisor Galileo Restaurant | City, STATE,
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
  • Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings
  • Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles
  • Effectively scheduled and allocated assigned team in alignment with operational and customer needs
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations
  • Ensured continuous provision of impeccable services
  • Monitored adherence to corporate policies, procedures, and standards as well as industry health and safety regulations
  • Identified and addressed customer complaints to promote satisfaction and loyalty
09/2000 to 07/2002 Bank Clerk Citibank | City, STATE,
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
  • Promoted products or services to each customer to consistently achieve sales targets
  • Checked amount details and fraud markers for transaction papers such as checks and money orders
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Sold and cross-sold bank products to new and existing customers
  • Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction
Expected in Associate of Arts | HOSPITALITY MANAGEMENT Northern Virginia Community College, Annandale, VA GPA:

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Resume Overview

School Attended

  • Northern Virginia Community College

Job Titles Held:

  • Food Service Manager
  • Hotel Administrator
  • Restaurant Supervisor
  • Bank Clerk


  • Associate of Arts

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