Food Service Manager Resume Example
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FOOD SERVICE MANAGER
Professional Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Efficient Administrative team member with strong history of providing top-notch clerical support and operational assistance to support staff needs. Diplomatic communicator and self-motivated worker with decisive nature necessary to manage independent work. Experienced in coordinating documents, supplies and project resources.
Skills
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Work History
Food Service Manager, 10/2019 to Current
Francis Tuttle Technology Ctr – Oklahoma City , OK
Francis Tuttle Technology Ctr – Oklahoma City , OK
- Investigated and integrated enhanced service and team management strategies to boost business profits.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Managed employees throughout preparation and service of 600 meals per day.
- Orchestrated positive customer experiences at all stages by overseeing every area of operations.
Hotel Administrator, 09/2016 to 09/2019
Hei Hotels & Resorts – San Antonio , TX
Hei Hotels & Resorts – San Antonio , TX
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Improved overall efficiency 100% by anticipating needs and providing outstanding support
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Provided ongoing guest service, including [Product or Service] advice
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Trained new personnel regarding company operations, policies and services
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Restaurant Supervisor, 06/2004 to 05/2008
Galileo Restaurant – City , STATE
Galileo Restaurant – City , STATE
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings
- Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles
- Effectively scheduled and allocated assigned team in alignment with operational and customer needs
- Boosted customer satisfaction and service delivery to strengthen customer loyalty
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations
- Ensured continuous provision of impeccable services
- Monitored adherence to corporate policies, procedures, and standards as well as industry health and safety regulations
- Identified and addressed customer complaints to promote satisfaction and loyalty
Bank Clerk, 09/2000 to 07/2002
Citibank – City , STATE
Citibank – City , STATE
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
- Promoted products or services to each customer to consistently achieve sales targets
- Checked amount details and fraud markers for transaction papers such as checks and money orders
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Sold and cross-sold bank products to new and existing customers
- Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction
Education
Associate of Arts: HOSPITALITY MANAGEMENTNorthern Virginia Community College - City, State
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Resume Strength
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Resume Overview
School Attended
- Northern Virginia Community College
Job Titles Held:
- Food Service Manager
- Hotel Administrator
- Restaurant Supervisor
- Bank Clerk
Degrees
- Associate of Arts : HOSPITALITY MANAGEMENT
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