Food Service Manager resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Efficient Administrative team member with strong history of providing top-notch clerical support and operational assistance to support staff needs. Diplomatic communicator and self-motivated worker with decisive nature necessary to manage independent work. Experienced in coordinating documents, supplies and project resources.
Skills
Communications
Business operations
Problem resolution
Customer service
MS Office
Organization
Conflict resolution
Safe food handling
Recruitment
Data Entry
Operating systems
Work History
10/2019 to CurrentFood Service ManagerFrancis Tuttle Technology Ctr | Oklahoma City, OK,
Investigated and integrated enhanced service and team management strategies to boost business profits.
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Maintained compliance with company policies and procedures for food safety, sanitation and quality.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Managed employees throughout preparation and service of 600 meals per day.
Orchestrated positive customer experiences at all stages by overseeing every area of operations.
09/2016 to 09/2019Hotel AdministratorHei Hotels & Resorts | San Antonio, TX,
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
Responded to customer requests, offering excellent support and tailored recommendations to address needs
Improved overall efficiency 100% by anticipating needs and providing outstanding support
Used consultative sales approach to understand customer needs and recommend relevant offerings
Provided ongoing guest service, including [Product or Service] advice
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
Trained new personnel regarding company operations, policies and services
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
06/2004 to 05/2008Restaurant SupervisorGalileo Restaurant | City, STATE,
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings
Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles
Effectively scheduled and allocated assigned team in alignment with operational and customer needs
Boosted customer satisfaction and service delivery to strengthen customer loyalty
Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations
Ensured continuous provision of impeccable services
Monitored adherence to corporate policies, procedures, and standards as well as industry health and safety regulations
Identified and addressed customer complaints to promote satisfaction and loyalty
09/2000 to 07/2002Bank ClerkCitibank | City, STATE,
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
Promoted products or services to each customer to consistently achieve sales targets
Checked amount details and fraud markers for transaction papers such as checks and money orders
Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
Sold and cross-sold bank products to new and existing customers
Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction
Education
Expected in Associate of Arts | HOSPITALITY MANAGEMENTNorthern Virginia Community College, Annandale, VAGPA:
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