Dedicated, hardworking professional with extensive experience.Versed in all aspects of operations management, from scheduling and finance to production and marketing. Possesses exceptional communication, organizational and presentation capabilities.
Skills
Cost accounting
Invoice and payment transactions
Personnel management
Project management
Logistics management
Risk management
Human resources management
Superb time management skills
Inventory control and record keeping
Staff scheduling
Natural leader
Strong work ethic
Point of Sale (POS) system operation
Passion for customer satisfaction
Proven cost-control expert
Conflict resolution techniques
Trained in performance and wage reviews
Results-oriented
Business operations expertise
Marketing and advertising
Analytical reasoning
Operations analysis
Superior time management
Life and health insurance products
Vendor relations
Excellent communication skills
Fashion industry knowledge
Education
, Expected in 01/2007 – –Completion Date Issuing Institution Location Qualification Course of Study
10/2016 HDE Conway, SC High School Equivalency Diploma General studies
Basics of GM: - GPA:
Park university, Expected in 09/2008 – –Career TrackTact and Professionalism: - GPA:Management
Work History
Domino's Pizza - Food Service General Manager Waltham, MA, 05/2014 - 06/2016
Direct, and coordinate operational activities of the restaurant.
 Establish and carry out departmental or organizational goals, policies, and proceduresÂ
Direct and oversee the restaurants financial and budgetary activitiesÂ
Manage general activities related to making products and providing services * Consult with other staff, members about general operationsÂ
Appoint department heads and managersÂ
Analyze P&L, sales reports, and other performance indicators Identify places to cut costs and to improve performance.
Purchasing, hiring, training, quality control, and day-to-day supervisory duties. Make staff schedules, assign work, and ensure that projects are completed.
Lineage Logistics - Owner/Operator Norco, CA, 04/2012 - 06/2014
Prepared income statements and balance sheets and projected cash flow.
Developed and implemented a comprehensive salesperson training program.
Optimized the Jessica's Place website and the main company blog to boost traffic to the sites.
Monitored income expense sheets to track and adjust expenses.
Managed business finances, including paying vendors and suppliers for products services rendered.
Increased volume of business by 47%
Directed targeted marketing efforts that introduced new products and promoted product visibility.
Filed tax returns and prepared governmental reports in compliance with strict standards.
Optimized and managed research and development spending through collaboration with key business leaders.
Computed taxes owed by applying prescribed rates, laws and regulations.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Wrote sales slips and sales contracts.
Domino's Pizza - Food Service General Manager West Terre Haute, , 10/2005 - 04/2010
Responsible for the daily operation of restaurants.
Direct staff to ensure that customers are satisfied with their dining experience
Interview, hire, train, oversee, and sometimes fire employeesÂ
Manage the inventory and order food and beverages, equipment, and supplies
Oversee food preparation, portion sizes, and the overall presentation of foodÂ
Inspect supplies, equipment, and work areasÂ
Ensure employees comply with health and food safety standards and regulations
Investigate and resolve complaints regarding food quality or serviceÂ
Schedule staff hours and assign duties per line bar schedulingÂ
Maintain budgets and payroll records and review of P&L
 Establish standards for personnel performance and customer service Besides coordinating activities of the kitchen and dining room staff, managers ensure that customers are served properly and in a timely manner.
They monitor orders in the kitchen and, if needed, they work with the kitchen manager to remedy any delays in service.
Deal with suppliers and arrange for delivery of food and beverages and other supplies.
During busy periods, may expedite the service by helping to serve customers, cashiering, or cleaning tables.
plan and arrange for cleaning and maintenance services of the equipment and facility.
WORSLEY OPERATING CORPORATION/SCOTCHMAN - Convenience Store General Manager City, STATE, 2004 - 11/2005
Directly supervise and coordinate activities of retail sales
Interviewed job candidates and made staffing decisions.
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School Attended
Park university
Job Titles Held:
Food Service General Manager
Owner/Operator
Food Service General Manager
Convenience Store General Manager
Degrees
Completion Date Issuing Institution Location Qualification Course of Study
10/2016 HDE Conway, SC High School Equivalency Diploma General studies
Basics of GM
