food service director dining services catering manager resume example with 12 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Strengths include customer service, administration, team management, organizing and training, proven conflict management skills, ability to communicate clearly and effectively in many different situations, strong cognitive skills, including problem analysis, and financial and quantitative analysis. Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service operations. Strategic planner with superior communication and problem-solving abilities. Effective at meeting food service operational and financial objectives. Knowledgeable about budget administration, inventory management and cost-reduction strategies. Experienced [Job title] successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. [Number] years of progressive leadership experience.

  • Front of House Management
  • Project Restructuring
  • Process Evaluations
  • Supply Ordering and Management
  • Disciplinary Action
  • Equipment Maintenance
  • Staffing and Sales Reporting
  • Delegating Assignments and Tasks
  • Performance Improvement
  • Process Updates
  • Money Handling
  • Staff Scheduling
  • Labor and Overhead Cost Estimation
  • Investigating Complaints
  • Fire Safety Regulations
  • Catering Supervision
  • Employee Performance Evaluations
  • Maintaining Clean Work Areas
  • Health Code Compliance
  • Portion Control
  • Menu Pricing and Writing
  • Corrective Actions
  • Anticipating Problems
  • Database Interface and Query Software
  • Managing Deliveries
  • Procedure Optimization
  • Brand Loyalty
  • Accounts Payable and Accounts Receivable
  • Expenditure Authorization
  • Meal Planning and Preparation
  • Storage Organization
  • Credit Card Transaction Processing
  • Facility Policies and Procedures
  • Waste Reduction
  • Optimal Inventory Levels
  • Inventory Control Processes
  • Profit Target Achievement
  • Budget Administration
  • Team Relationships
  • Facilities Planning
  • Continuous Quality Improvement (CQI)
  • Managing Reservations and Large Parties
  • Catering Services
  • Enforcing Nutritional Standards
  • Inventory Management Software
  • Payroll Administration
  • Teamwork and Collaboration
  • Expense Tracking
  • Calendar and Scheduling Software
  • Customer Retention
  • POS Terminal Operations
  • Work Planning and Prioritizing
Work History
Food Service Director Dining Services/Catering Manager, 01/2011 - 01/2017
Bass Pro Shops Denver, CO,
  • Managed operations including forecasting, inventory, purchasing, and quality assurance, and payroll
  • Led daily staff meetings to implement policies and update team members on meal plans.
  • Maximized revenues through efficient staffing and labor, food and supply cost controls
  • Hired, trained and directed [Number]-person team of dining services professionals.
  • Kept inventory levels in line with expected demands.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Reduced financial inaccuracies by using [Software] system while verifying receipts.
  • Developed unique events and special promotions to drive sales.
  • Maximized quality assurance by completing frequent line checks.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Developed advertising for job openings and completed all paperwork for new hires
  • Conducted reference checks and performed initial screening of job candidates
  • Initiated and developed human resource policies and procedures
  • Assessed staffing needs and recruited staff
  • Organized and directed worker training programs, resolved personnel problems, hired, terminated, and conducted performance reviews
  • Reviewed work procedures to determine ways to improve service, performance, or safety
  • Calculated customer billing, payroll, and employee benefits
  • Purchased food and cultivated strong vendor relationships.
Special Events Coordinator, 01/2009 - 01/2011
Archer Aviation Palo Alto, CA,
  • Reviewed and approved time off requests
  • Conducted performance reviews
  • Assisted in establishing new policies and procedures for events and student employees
  • Managed, scheduled, trained, and evaluated student employees and student managers
  • Maintained sanitation and safety standards
  • Managed, organized designed, planed, and implemented all aspects of events including commencements, alumni events, board meetings and holiday receptions
  • Planed, directed, and supervised daily, weekly, and monthly catered events
  • Ordered and controlled inventory needs for events maintain a well-organized storeroom
  • Resolved issues with service providers and inventory vendors to produce smooth events.
  • Staffed events by maintaining roster of available personnel and reliable service providers.
  • Supervised staff during events and maintained efficient performance.
  • Greeted patrons and participants at events to guide guests to locations and answer questions.
  • Used [Software] to coordinate complete timeline for event planning and execution.
  • Inspected proposed event facilities to identify problems with maintenance and cleaning and coordinate resolutions.
  • Facilitated communication between internal events personnel and external vendors to quickly resolve any conflicts or concerns.
  • Organized and implemented [Type] events with as many as [Number] guests.
  • Negotiated favorable agreements with vendors and facilities to keep costs low and fulfill contract budget requirements.
  • Arranged project timelines to avoid critical shortages in staff, resources or events spaces.
  • Developed site-specific operations plans governing aspects such as traffic and waste management for events.
  • Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Liaised with marketing and PR colleagues to promote special events in social calendars.
  • Attended conferences and events to stay up-to-date with industry trends and planning standards.
  • Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
  • Designed and implemented efforts to publicize events and promote sponsorships.
  • Arranged availability of audio-visual equipment, transportation and displays for various types of events.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Coordinated schedules and timelines for events.
  • Brainstormed and implemented creative event concepts and themes.
  • Coordinated florists, photographers and musicians during for events.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Performed event coordination for larger parties and gatherings.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions.
  • Reviewed event bills to confirm accuracy and approve payment.
  • Consulted with customers to determine objectives and requirements for events.
  • Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
  • Created and maintained event expenditures, budgets and timelines in job-related software.
  • Communicated with catering, lighting and sound companies to obtain price quotes.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
  • Evaluated and selected service providers and vendors according to customer requirements.
  • Managed event logistics and operations.
  • Organized, coordinated and deployed [Type] events while focusing on delivering superior customer service.
  • Developed post-event reports to determine effectiveness of each event.
Purchasing Manager, 01/2005 - 01/2009
University Book & Supply City, STATE,
  • Maintained publisher and customer relationships sourced vendors and reduced costs
  • Created training manual to successfully train employees and eliminate employee turnover
  • Successfully hired, trained, and supervised
  • Accountable for acquisitions of more than $200,000 dollars in merchandise
  • Attended industry trade shows/events with more than 250+ publisher vendors
  • Accountable for financial statements, safe management, deposits, and opening/closing store
  • Planned and oversaw author events, teacher events, and University of Northern Iowa events
  • Managed inventory, created spreadsheets of publisher terms maintain returns and discounts
  • Generated reports, documents and analysis in [Software] for senior management review and approval.
  • Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
  • Received inbound phone calls from store managers and facility management associates, creating work orders and purchase orders to replace faulty or unsafe equipment or conditions.
  • Performed monthly reconciliation of open purchasing orders.
  • Progressed through various purchasing, warehousing and leadership roles.
  • Decreased material expenses by [Number]% by managing tracking and supply.
  • Purchased new products and oversaw inventory stocking and availability.
  • Coordinated paperwork, updated spreadsheets and maintained permanent records.
  • Established clear lines of communication between business and clients.
  • Wrote standard operating procedures for department.
  • Identified and targeted critical procurement issues, saving over $[Amount].
  • Used [Software] to authorize and monitor purchase orders and consumables.
  • Sourced vendors, built relationships and negotiated prices.
  • Devised and executed annual purchasing plans and contracts.
  • Worked with clients to resolve claim issues quickly and efficiently.
Business Office Clerical/Data Entry Certificate: , Expected in
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Status -
Organizational Psychology Certificate: , Expected in
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Status -

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Resume Overview

School Attended

Job Titles Held:

  • Food Service Director Dining Services/Catering Manager
  • Special Events Coordinator
  • Purchasing Manager


  • Business Office Clerical/Data Entry Certificate
  • Organizational Psychology Certificate

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