History of successfully transforming food service operations through performance improvements and cost reductions to maximize service and profits. Forward-thinking leader with analytical and critical thinking skills to solve all types of routine and complex business problems.
Over 20 years dedicated to food service.
Skills
PPE use
Special diets for Senior Community Knowledge
Staff leadership
Business leadership
Menu development
Sales planning
Policy implementation
Sanitation
Training
Portioning understanding
Purchasing
Recruitment and hiring
Organization
Team building
Work ethic
Problem resolution
Troubleshooting
Working collaboratively
Process updates
Experience
FOOD SERVICE DIRECTOR, 06/2009 - Current Capital District Ymca – Delmar, NY,
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Estimated potential worker issues to produce detailed resource documentation.
Managed food service sales, costs, and budget administration to keep operations in line with financial targets.
Improved presentation and sales approaches to increase revenue.
Collaborated with trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
Performed continuous reviews of operations in order to meet needs, control costs and optimize procedures for maximum customer satisfaction.
Added new menu options by consulting with talented chef to develop new recipes based on local, seasonal ingredients.
Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
Oversaw operations for high-volume facility managing 4500 daily meals.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Reduced food waste 99 % by overseeing and planning ingredients, anticipated customers and popularity of items.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Oversaw meal preparation and monitored food handling to encourage safety.
Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
Controlled portion sizes and garnishing for optimal cost controls.
Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
Priced and ordered food products, kitchen equipment and food service supplies.
Motivated kitchen staff by establishing goals to increase productivity and quality.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Trained employees on safety standards and performance strategies.
Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Banquet Manager, 03/2006 - 06/2009 Noble House Hotels And Resorts – Key West, FL,
Prepared and reviewed event budgets with clients and negotiated pricing.
Communicated with venue personnel to coordinate event logistics.
Reviewed banquet event orders to determine room layouts and schedule staff.
Analyzed event expenses and profit potential to inform Banquet Director.
Ordered necessary items to meet customer needs and specifications.
Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
Hired and trained staff, including Captains, Brtenders and Servers.
Maintained detailed records of stock and reviewed inventory to plan events.
Communicated with external vendors such as florists and musicians to plan details and guide from beginning to end of event.
Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized Event and Meeting Rooms.
Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Organized and laid out buffet equipment, food displays and other items.
Developed highly effective wait staff through continuous mentoring and monthly training sessions.
Banquet Manager, 05/2002 - 03/2006 Noble House Hotels And Resorts – Napa, CA,
Hired and trained staff.
Instructed staff on appropriate equipment disassembly and storage.
Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
Reviewed banquet event orders to determine room layouts and schedule staff.
Communicated with external vendors such as florists and musicians to plan details and guide from beginning to end of event.
Communicated with venue personnel to coordinate event logistics.
Analyzed event expenses and profit potential.
Created schedules for food and beverage service employees.
Booked groups of people for weddings, seminars, conferences and other events.
Cultivated long-lasting relationships with outside vendors including florists and restaurants so that guests could secure valuable deals on services and meals.
Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
Education and Training
BBA: Hospitality And Tourism, Expected in 08/1989 - Universidad Automoma De Aguascalientes - Aguascalientes, Mexico, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
