Conscientious customer service representative with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies, and executing financial responsibilities.
Experienced Food Service Worker knowledgeable about batch cooking, food safety, and nutrition. Strong track record of reliability, accuracy, and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties.
Skills
Customer Service
Verbal and Written Communication
Creative Thinking
Multitasking and Prioritization
Google Drive
Microsoft Office
Information Processing
Document Typing and Formatting
Calm and Professional Under Pressure
POS Systems and Ordering Platforms
Time Management
Work History
Food Service/Customer Service Representative, 07/2018 to Current Twice Daily – Smyrna, TN,
Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Developed strong familiarity with product attributes and benefits to better communicate them to customers.
Provided cross-sell and up-sell product recommendations to customers.
Cultivated mutually beneficial customer relationships to enhance business growth.
Displayed extensive knowledge of food service industry and market trends.
Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Delivered targeted sales presentations to customers and prospects.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Gas Station Clerk/Food Handler, 06/2015 to 07/2018 Speedway Gas & Shop – City, STATE,
Facilitated sales of services and goods.
Maintained clean and orderly work station.
Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
Cleaned and restocked front counter and store area to maintain welcoming environment for customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Maintained current knowledge of store promotions and highlighted sales to customers.
Maintained inventory of all saleable items.
Checked customer identification for alcohol, cigarette, and lottery sales.
Cleaned up gas and other spills in accordance with spill procedures.
Quickly and accurately counted drawers at start and end of each shift.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Prepared beverages and filled food orders for customers.
Checked prices for customers and processed items sold by scanning barcodes.
Food Service Team Member, 09/2013 to 05/2016 Eastern Michigan University Dining Services – City, STATE,
Received orders from customers and input into order management system.
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Kept register accurate through correct billing, payment processing and cash management practices.
Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Observed customer purchases in line and differentiated between standard portions.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Bachelor of Science: , Expected in 12/2017 Eastern Michigan University - Ypsilanti, MI GPA:
High School Diploma: , Expected in 06/2012 Plymouth High School - Canton, MI, GPA:
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