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Food Service/Catering Assistant Resume Example

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FOOD SERVICE/CATERING ASSISTANT
Summary

Ambitious student pursuing Business Administration degree eager to contribute developed knowledge in Administrative Assistance role. Skilled in customer service and phone etiquette in a social work environment. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Skills
  • Business writing
  • Scheduling and calendar management
  • Meeting participation
  • Clear communication
  • Proficient in Microsoft
  • Client service
  • Message routing
  • Customer service
  • Team management
  • Problem resolution
  • Relationship development
  • Planning and coordination
  • Organization
  • Administrative support
  • Inventory management
  • Phone Etiquette
  • Conflict mediation
  • High-energy attitude
  • Punctual
  • Adept to learn
Experience
Food Service/Catering Assistant | 08/2019 to Current
Alvernia University - Reading, PA
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Created training manual for all employees to use as reference guide.
  • Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Provided ongoing training to address staff needs.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted product stock to maintain inventory records.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Customer Service Associate | 10/2017 to 03/2018
Target - Temple, PA
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers regarding product or service needs and addressing concerns.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Managed product returns professionally and quickly to maintain customer satisfaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Directed calls daily to correct departments.
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Assisted staff with clerical duties, including sorting mail and organizing break schedule
  • Documented messages left by callers and delivered vital information to intended employees.
  • Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
Catering Assistant, Delivery, Counter Server | 08/2015 to 05/2018
Basil by Chef Gian Luca - Sinking Spring, PA
  • Supported chefs in managing food preparation to achieve precise plating and presentation.
  • Collected payment from customers made change and provided receipts.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Collaborated with sponsors and hosts to promote events.
  • Reviewed orders and validated accuracy of requests.
  • Attended and participated in industry events.
  • Assessed events planning services and related costs.
  • Selected décor and event materials fitting clients' requests and vision.
  • Maintained good customer relationships by maintaining contact via email and conference calls.
  • Maintained close communication with clients to mitigate service issues.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Camp Counselor | 04/2014 to 04/2015
YMCA - Lancaster, PA
  • Enforced discipline and policies to protect safety of recreational activity participants.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Promoted monthly events and activities to increase participation and revenue.
  • Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
  • Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
  • Attained facility targets, including revenue goals and member retention rates.
  • Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival.
  • Planned, organized, facilitated and promoted diverse recreational programs.
  • Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
  • Maintained facilities, grounds and equipment to ensure community safety and attract attention.
  • Remained cognizant of camper dietary restrictions and allergies, confirming proper snacks and meals were distributed to each camper.
  • Established, identified and assessed event goals and intended outcomes.
Education and Training
Berks Technical Institute - Reading, PA
Associate of Applied Science
Business Administration, Expected in 01/2022
Reading Area Community College - Reading, PA
BBA
Business, 2020
West Chester University - West Chester, PA
Bachelor of Arts
Political Science, English, 2017
Wilson High School - West Lawn, PA
High School Diploma
06/2016
Berks Catholic High School - Reading, PA
High School Diploma
Activities and Honors
  • Member, AAU Basketball Assistant Coach of the Penn Playmakers
Languages
English (Native)
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Resume Overview

Companies Worked For:

  • Alvernia University
  • Target
  • Basil by Chef Gian Luca
  • YMCA

School Attended

  • Berks Technical Institute
  • Reading Area Community College
  • West Chester University
  • Wilson High School
  • Berks Catholic High School

Job Titles Held:

  • Food Service/Catering Assistant
  • Customer Service Associate
  • Catering Assistant, Delivery, Counter Server
  • Camp Counselor

Degrees

  • Associate of Applied Science
    BBA
    Bachelor of Arts
    High School Diploma
    High School Diploma

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