Food Server Resume Example Longhorn Steakhouse

FOOD SERVER

Summary

Hardworking individual with experience in Microsoft Word, Outlook, and expert experience in Excel. Reliable team player with 7 years of customer service experience. Skilled at time management and thrives on achieving goals that are set. Outgoing and focused with the ability to learn new skills rapidly. Talent for adapting to change and independently handling customer issues.

Skills

Excel
Excel spreadsheets
MS Excel expert
Microsoft Excel certified
Microsoft Outlook
Microsoft Office and Outlook proficiency
MS Word, Excel and Outlook
Seating assignment preparation
Menu memorization
Point of Sale (POS) system operations
Check payment processing

Safe food handling
Effective customer upselling
Dining customer service
Compelling leadership skills
Brand-building strategies
Service-driven sales
Sales tracking
Communications
Team building
Customer service
Problem resolution

Experience

Longhorn SteakhouseConcord, NCFood Server01/2020 to Current

Worked with bar staff to obtain alcoholic beverages and refills for customers throughout restaurant.
Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
Collected empty plates and glasses to minimize bussing requirements between customers.
Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Calculated charges, issued table checks and collected payments from customers.
Completed final preparations of dishes and quickly delivered items to customers.
Inventoried food supplies to determine needs and replenish stations.
Prepared salads and appetizers to back up kitchen staff.
Partnered with team members to efficiently serve food and beverages.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.

CintasRockford, ILSales Service Representative06/2019 to 11/2019

Coordinated sales efforts with team members and departments such as customer service and production to orchestrate successful strategies.
Engaged customers with interesting, informative presentations to highlight benefits and overcome objections.
Analyzed territory and market potential regularly to identify and capitalize on growth opportunities.
Established sales goals and strategies that contributed to increased growth in sales and profitability.
Exceeded specific team goals and resolved issues, partnering with upper management team to share and implement continuous improvements.
Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
Planned and developed strategies to increase sales and territory.
Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Contacted customers via phone and email to explore connections, offer services and cement relationships.
Created presentation materials for sales, customer relations, and management purposes.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Oversaw inventory purchases and sales contracts to keep records current and compliant.

Texas RoadhouseRockford, ILFront of House Employee06/2013 to 04/2019

Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
Welcomed each patron warmly, opened door, engaged guest to learn how to best serve and escorted guest to table or placed name on waitlist with communication of wait time.
Conveyed world-class dining experience by explaining menu items thoroughly, taking accurate orders, delivering food courses at just right time and following up for refills or dessert.
Calculated charges, issued table checks and collected payments from customers.
Partnered with team members to efficiently serve food and beverages.
Earned reputation for good attendance and hard work.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.

Education and Training

High School Diploma2014Guilford High School, Rockford, IL

Microsoft Excel Expert TrainingUdemy Online Academy , San Francisco, CA

27 hours completed

I have completed all 3 levels of Microsoft Excel training. I am also enrolled in Outlook and Word training.

Resume Overview

Companies Worked For:

Longhorn Steakhouse
Cintas
Texas Roadhouse

School Attended

Guilford High School
Udemy Online Academy

Job Titles Held:

Food Server
Sales Service Representative
Front of House Employee

Degrees

High School Diploma 2014
Microsoft Excel Expert Training

Food Server Resume Example

Resume Score: 80%

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