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Results-oriented team leader with diverse background in supervising and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
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Duties:
- Creates opportunities out of challenges, is able to learn from and listen to others. Creates a culture where everyone is valued, appreciated and respected. Demonstrate and upholds the importance of the company's statements and values. Keeps the best interest of the company and considers diverse perspectives.
- Supports daily operation efficiently by following the company's procedures and policies. Offering support to all employees and encouraging a line of open communication.
- Consistently acting as a positive role model and responding to any guest concerns and situations.
- Partnered up with other teams to create solutions . For example created meetings with the team in charge of guest control for a more efficient line queue for our guest and a more effective and safer line for our employees.
Duties :
- Trained new hires. Introduced them to the company's policies and guidelines. Guided them through the operation and set them up for success.
Duties:
- Positively led teams to achieve maximum Guest satisfaction while maintaining a safe and sanitary work environment. Experienced cashier while performing courteous and efficient interactions with Guests. Ensure recipes and food quality exceeds Guest expectations with consistent and safe meals.
Currently Attending
- TIPS certified,
Bilingual Spanish/English
Pre-Intermediate ASL
Training, Cash, Cash Handling, Maintenance, Cashier, Lead and Team Development, Multi-task, Reporting Sales, Creative Problem Solving, Customer Service.
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School Attended
- Santa Ana College
Job Titles Held:
- Food and Beverage Team Leader
- Core Trainer
- Cashier, Food Prep and Order Cook
Degrees
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