Exceptionally talented, knowledgeable and resourceful Retail Store Manager with over 20 years of experience in directing, mentoring and managing store staff to protect company assets, maintaining store conditions, presentation, maximizing sales, gross profit, customer relations, and associate relations through proper controls in staffing, volume activity standards, sanitation, merchandising, payroll, and record keeping. A Skillful delegator and organizational problem-solver with proven success in hard turnarounds of underperforming locations.
Skills
Effective leader with strong ability to solve problems and task delegation.
Great knowledge of sanitation procedures including Variety of situations where limited standardization controls and accountability exists.
Strong ability to read and interpret company documents.
Has excellent organization skills with attention to detail in planograms, safety rules, operations, inventory and maintenance
Uncommon ability to speak effectively before groups about instructions and procedures manuals for customers or associates of organization.
Huge knowledge of inventory management
Strong ability to write routine reports and merchandising practices Correspondence.
Sound and effective oral and written communication
Profound and effective interpersonal skills with staff training/development through coaching and mentoring
Uncommon knowledge of recruiting, scheduling, interviewing, Hiring, counseling and termination practices
Exceptional knowledge of cash flow policies including facility and safety control policies and practices (deposits, store keys,Including legal compliance and internal processes. SAFE program, etc.)
Self-motivated and Competitive within company structure
Administrative Receiver with Attention to detail in Billing and Safety
Work History
Food and Beverage Team Leader, 04/2018 - Current Target – Littleton, CO,
Conducted hands-on training in Market department, demonstrating proper technique and safety protocols.
Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
Supervised daily operations of multi-million dollar Food operation.
Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
Managed team of 15 staff in Food department generating more than $500,000 in monthly revenue.
Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
Performed key tasks to promote inviting grocery store appearance, including properly and effectively stocking shelves and endcaps.
Orchestrated performance-oriented environment by closely supporting all team members.
Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
Devised processes to boost long-term business success and increase profit levels.
Managed daily operations of Food organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Trained and guided team members to maintain high productivity and performance metrics.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Received deliveries during shift
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Managed, trained and motivated food team members to continuously improve knowledge and abilities in Food field.
Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
Support Manager/Cap2 Supervisor, 04/2016 - 04/2018 Walmart – City, STATE,
Assigned employees to specific duties to best meet needs of store.
Received all 2nd shift deliveries plus Supervised truck unload and loading process
Trained and developed new associates on CAP system and key merchandising tactics.
Examined merchandise to verify that it was correctly priced and displayed.
Wrote schedules and led daily Cap2 meetings for all employees.
Implemented new processes, identified poor work habits, and monitored call-outs to improve process effectiveness.
Assisted in hiring, training, evaluating personnel and made staffing decisions.
Established and updated work schedules to account for changing staff levels and expected workloads.
Directed training and retraining of employees to boost performance and enhance business results.
Set aggressive targets for employees to drive company success and strengthen motivation.
Effectively supervised staff of 20 personnel daily by implementing company policies, protocols, work rules, disciplinary action and Optimizing processes of 20 employees, including overseeing administration, budgeting, sales and scheduling protocols.
Identified and diminished performance gaps by coaching and supervising subordinates.
Developed detailed plans based on broad guidance and direction.
Managed overstocking, restocking and inventory control procedures during all shifts.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Coached employees through day-to-day work and complex problems.
Tracked and documented metrics, and evaluated trends.
Philadelphia area Maintaining store conditions per company standards.
Maximize store sales by boosting grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
Develop and maintain team concept to improve associate morale, communication and ultimately, working conditions.
Control and execute shrink levels while maximizing store profits and gross profit margins.
Achieve and surpass productivity goals in grocery department.
Comply with company and government sanitation standards by keeping grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Ensure proper inventory controls and levels are maintained.
Manage recruitment, development, training, and counseling of all employees.
Maintain ongoing awareness of competitive activity in immediate marketing area.
Ensure proper maintenance, training, and safe use of all equipment.
Ensure proper usage compliance of all supplies.
Establish and maintain good working relationship with all support staff and supervisors.
Manage others and adhere to company human resource and personnel policies as well as state and federal laws.
Receiving and Warehouse management.
Manage, supervise and provide leadership while carrying out administrative functions in accordance with organization's policies and applicable laws.
Responsibilities include billing, credits, and reclamation process; ordering, planning, merchandising, signage; interviewing, hiring, and training; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems; planning, assigning, and directing work as needed; communicate with all grocery vendors about sales, sanitation, and providing good customer service daily.
Reduced process lags by training all grocery employees on best practices and protocols
Education
High School Diploma: , Expected in 1991 - Community College of Philadelphia - Philadelphia, PA GPA:
High School Diploma: , Expected in - Community College of Philadelphia - Philadelphia, PA GPA:
Accomplishments
Reduced slow moving overstock by 50% in 6 months to increase sales and productivity.
Decreased labor costs by 20% by training employees on multi-tasking and encouraging Store Managers to become hands-on and ready to perform any task when needed.
Reduced costs by 15% in 3 months by implementing strategic plan during challenging economic climate.
Grew sales 5% more than the company's average during the pandemic while maintaining or overachieving on all metrics
Certifications
OSHA Forklift certification
Electric jack/Electric Hi-Lo stacker certification
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