Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Communications graduate with background in Public Relations. Strong technical proficiency with work history in Management and Food&Beverage. Hardworking and reliable with strong ability in Communications and Leadership. Highly organized, proactive and punctual with team-oriented mentality.

  • Adobe Creative Suite
  • Effective communication
  • Teamwork
  • Creativity
  • Time Management
07/2019 to 02/2020 Food and Beverage Server City Of Madison | Madison, WI,
  • Checked with customers and patrons to ensure that they were enjoying their meals and took swift action to correct any problems and manage any rising tensions.
  • Effectively communicated and explained how various menu items were prepared, describing ingredients and cooking methods to help customers adhere to any dietary restrictions.
  • Presented menus to restaurant patrons and answered any lingering questions about menu items, making meal and drink recommendations upon request.
  • Maintained constant communication between management and all other employees to provide smooth operations in an extreme high-volume environment.
  • Delivered a highly professional, courteous, and genuine personality and attitude toward guests and co-workers to increase an enjoyable atmosphere.
  • Answered phone to provide hours of operation, special event inquires, screen calls for management, and book/confirm reservations.
  • Organized materials, cleaned facilities and set up equipment to prepare for events.
  • Rearranged tables and chairs, located or rolled extra silverware to prepare for large groups.
01/2017 to 06/2019 Guest Services Representative/Gift Shop Assistant Smart Pawn & Jewelry | Marietta, GA,
  • Responsible for fielding incoming calls and requests from guests at the Service Desk to ensure that all guests receive the highest level of care and service.
  • Oversee the Chetola Resort Inn, including hosting a number of gatherings for guests, providing guests with additional amenities and resources, and acting as a liaison for the local community.
  • Greet and welcome all guests to the resort in a timely and professional manner, assisting with all check-in procedures and guiding guests to their temporary quarters.
  • Provide guests with resources and information on local and regional amenities, such as restaurants, shopping destinations, and opportunities for entertainment.
  • Maintain an up-to-date knowledge of resort facilities and offers to efficiently and quickly respond to all guest inquiries and requests in a professional manner.
  • Work with guests and prospective guests through the resort’s reservation confirmation and cancellation procedures by explaining policies and providing guests with additional resources.
  • Provide Service Desk and Front Desk assistance at all times, using the resources provided at an advanced level for guests and customers that need emergency assistance, as well as everyday assistance with their resort experience.
  • Operate as day-of service coordinator, troubleshooting through logistical problems with guest reservations and amenities while communicating with additional resort staff about additional responsibilities and needs for preparation.

Gift Shop Assistant Manager

  • Responded effectively to customer questions and inquiries and provided information regarding products.
  • Processed sales, returns and exchanges using POS register system.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales.
  • Monitored inventory levels on a daily basis and placed new orders for merchandise to keep supply well-stocked.
12/2015 to 07/2017 Assistant Manager Lazy Bear Lodge | City, STATE,
  • Managed and maintained the Inn’s Front Desk and Gift Shop to best serve guests and provide customers with additional amenities throughout their stay at the lodge.
  • Answered all calls in a timely and professional manner, while also handling all overnight bookings for the lodge, acting as the Overnight Manager in many occasions.
  • Maintained the physical appeal and cleanliness of all guest rooms and commons spaces on the property, working with lodge staff to make improvements based off of customer evaluation.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.
  • Worked with supervising support to find innovative and creative approaches to attract more business and customers to the lodge, including the utilization of graphic design and local advertisements.
  • Demonstrated ability to answer guest inquiries about hotel services, shopping, dining and travel directions for high quality customer service.
  • Provided end-of-month audits of resort to upper management as required.
05/2013 to 01/2016 Head Waitress Mike’s Inland Seafood | City, STATE,
  • Displayed advanced customer service competencies in every position held and ensured all guests received prompt and attentive service in a timely manner.
  • Earned a reputation as an expert in handling difficult and hard-to-please guests, turning unhappy and difficult customers into raving fans on a number of occasions.
  • Clearly and efficiently communicated guest orders, preferences, and special requests to kitchen and bar staff in a quick and distinct manner, often resulting in quicker turnaround rates and customer praise for timely food service.
  • Ensured that all patrons were enjoying their meals by checking in with them periodically and resolving any issues that arose throughout their dining experience.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Education and Training
Expected in 2016 Bachelor of Fine & Applied Arts | Communication, Sociology Appalachian State University, Boone, NC, GPA:
Expected in 2009 High School Diploma | North Brunswick High School, Leland, NC, GPA:

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Resume Overview

School Attended

  • Appalachian State University
  • North Brunswick High School

Job Titles Held:

  • Food and Beverage Server
  • Guest Services Representative/Gift Shop Assistant
  • Assistant Manager
  • Head Waitress


  • Bachelor of Fine & Applied Arts
  • High School Diploma

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