food and beverage server resume example

• Responsible for fielding incoming calls and requests from guests at the Service Desk to ensure that all guests receive the highest level of care and service.
• Oversee the Chetola Resort Inn, including hosting a number of gatherings for guests, providing guests with additional amenities and resources, and acting as a liaison for the local community.
• Greet and welcome all guests to the resort in a timely and professional manner, assisting with all check-in procedures and guiding guests to their temporary quarters.
• Provide guests with resources and information on local and regional amenities, such as restaurants, shopping destinations, and opportunities for entertainment.
• Maintain an up-to-date knowledge of resort facilities and offers to efficiently and quickly respond to all guest inquiries and requests in a professional manner.
• Work with guests and prospective guests through the resort’s reservation confirmation and cancellation procedures by explaining policies and providing guests with additional resources.
• Provide Service Desk and Front Desk assistance at all times, using the resources provided at an advanced level for guests and customers that need emergency assistance, as well as everyday assistance with their resort experience.
• Operate as day-of service coordinator, troubleshooting through logistical problems with guest reservations and amenities while communicating with additional resort staff about additional responsibilities and needs for preparation.

Gift Shop Assistant Manager

• Responded effectively to customer questions and inquiries and provided information regarding products.
• Processed sales, returns and exchanges using POS register system.
• Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales.
• Monitored inventory levels on a daily basis and placed new orders for merchandise to keep supply well-stocked.

• Managed and maintained the Inn’s Front Desk and Gift Shop to best serve guests and provide customers with additional amenities throughout their stay at the lodge.
• Answered all calls in a timely and professional manner, while also handling all overnight bookings for the lodge, acting as the Overnight Manager in many occasions.
• Maintained the physical appeal and cleanliness of all guest rooms and commons spaces on the property, working with lodge staff to make improvements based off of customer evaluation.
• Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
• Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.
• Worked with supervising support to find innovative and creative approaches to attract more business and customers to the lodge, including the utilization of graphic design and local advertisements.
• Demonstrated ability to answer guest inquiries about hotel services, shopping, dining and travel directions for high quality customer service.
• Provided end-of-month audits of resort to upper management as required.

• Displayed advanced customer service competencies in every position held and ensured all guests received prompt and attentive service in a timely manner.
• Earned a reputation as an expert in handling difficult and hard-to-please guests, turning unhappy and difficult customers into raving fans on a number of occasions.
• Clearly and efficiently communicated guest orders, preferences, and special requests to kitchen and bar staff in a quick and distinct manner, often resulting in quicker turnaround rates and customer praise for timely food service.
• Ensured that all patrons were enjoying their meals by checking in with them periodically and resolving any issues that arose throughout their dining experience.
• Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
• Prepared salads, appetizers and set up garnish stations to assist kitchen staff.