Food and Beverage Server Resume Example
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FOOD AND BEVERAGE SERVER
Education
Libertyville Highschool - City | High School Diploma05/2019
Professional Summary
Positive and upbeat Customer Service Specialist and hardworking food service professional bringing customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Adequate at building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support, also able to work well with team members to prepare and deliver meals in any setting. Efficiently operate under pressure to meet high-volume needs. Skilled in relating to customers and maintaining food safety.
Skills
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Work History
Food and Beverage Server | 06/2020 to 10/2020
Hei Hotels & Resorts - Santa Barbara , CA
Hei Hotels & Resorts - Santa Barbara , CA
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Checked identification to enforce age regulations for alcoholic beverages.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Used cash registers and credit card machines to cash out customers, handling average sale of $50 per table.
Food and Beverage Server | 10/2019 to 01/2020
Hei Hotels & Resorts - Alpharetta , GA
Hei Hotels & Resorts - Alpharetta , GA
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Checked identification to enforce age regulations for alcoholic beverages.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Customer Service Associate | 04/2018 to 08/2018
Hillyard - Bozeman , MT
Hillyard - Bozeman , MT
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Greeted customers at counter to fulfill requests and answer questions.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
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Resume Overview
School Attended
- Libertyville Highschool
Job Titles Held:
- Food and Beverage Server
- Customer Service Associate
Degrees
- Libertyville Highschool - City | High School Diploma
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