LiveCareer-Resume

food and beverage server resume example with 3+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Accomplished Chief Executive Officer bringing expertise in business planning, revenue development and change management. Offering 3 years of experience in Sweet and Treats decor. Offers entrepreneurial, forward-thinking mindset and demonstrated track record of achievement.

Skills
  • Able to Lift 30 Pounds
  • PPE Compliance
  • Specials Promotion and Upselling
  • Menu Memorization and Presentation
  • Service-Oriented
  • Upselling and Cross Selling
  • Special Requests and Substitutions
  • High Energy and Stamina
  • Warm and Friendly
  • Inbound and Outbound Calling
  • MS Office Proficiency
  • Customer Support
  • Creative Problem Solving
  • Multitasking and Prioritization
  • Spanish Fluency
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Controls Systems Enhancement
  • Public Relations Understanding
  • Market Trend Expertise
  • Market Access and Expansion
  • Annual Planning
  • Complex Problem Solving
  • Portfolio Management
  • Operational Analysis
  • Budget Planning
  • Business Development
  • Integrity and Transparency
  • Relationship and Team Building
Experience
01/2022 to Current Food and Beverage Server Four Seasons Hotels Inc | Saint Louis, MO,
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Took orders, calculated charges, issued table checks and collected payments from customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Reviewed account and service histories to identify trends and resolve issues.
01/2021 to 12/2021 Front Desk Columbus Hospitality | Columbus, OH,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Assisted staff and executives with special projects.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Maintained office equipment, scheduling service to repair issues.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
01/2020 to Current CEO Quorum Health Resources | Truth Or Consequences, NM,
  • Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
  • Led organization by establishing business direction and actualizing operational plans to meet goals.
  • Built high-energy, forward-thinking team to modernize legacy operations and keep organization agile in changing conditions.
  • Drove company vision with collaborative employee engagement techniques and strategic leadership.
  • Attracted and retained diverse and productive employee teams with thoughtful hiring initiatives and oversight.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Established and oversaw strategic business actions and streamlined operations.
  • Controlled business direction changes and provided support during restructurings.
  • Determined revenue and profit impacts of market strategies and led business direction toward profitable channels.
  • Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
  • Eliminated company bottlenecks, reduced financial obstacles and addressed work constraints to promote overall growth.
  • Cultivated successful business culture focused on performance optimization and goal attainment.
Education and Training
Expected in 05/2022 High School Diploma | Celebration High School, Celebration, FL GPA:
Expected in | Medical Assistant Technical Health Academy, Orlando, GPA:
Languages
Spanish:
Native/ Bilingual
Negotiated:
English:
Professional
Negotiated:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Celebration High School
  • Technical Health Academy

Job Titles Held:

  • Food and Beverage Server
  • Front Desk
  • CEO

Degrees

  • High School Diploma
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: