Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality.
Honest Cashier capable of managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.
Skills
Customer relations
Call center experience
Microsoft Office expertise
Store maintenance
Shipping and receiving understanding
Clerical support
Promotional support
Technologically savvy
Office equipment proficiency
Credit card payment processing
Cross-functional collaboration
Schedule mastery
Inventory control
Stockroom procedures
Customer service
In-store support
High-energy attitude
Computer and typing vo-tech training
Business training in college
Speaks English, Arabic and Spanish
Fast learner
Hard worker
Works every holiday
Experience
Food and Beverage Server, 11/2015 - 03/2018 Bridge Senior Living – Birmingham, AL,
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
Sent orders to kitchen staff by [Action].
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Minimized customer wait times by efficiently taking and filling over [Number] orders each day.
Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Served plated dinners, buffet style dinners and passed hors d'ouevres for parties of [Number] to [Number].
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Processed customers' payments and provided receipts.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Dual rated: sever, busser, cashier and host
Cast Member, 09/2014 - 02/2015 Little Fishes Swim School – Chanhassen, MN,
Performed [Number] [Type] shows each year with [Type] company.
Collaborated with cast members to execute over [Number] perfect [Type] performances.
Read specifications for each assignment to properly setup machines, determine appropriate times and prepare correct temperature settings.
Operated plastic molding and casting machines according to manufacturer instructions to produce [Type] and [Type] materials.
Performed routine preventative maintenance and upkeep of all production equipment to maximize efficiency and minimize downtime.
Adjusted daily work procedures to meet schedules and maintain product quality standards.
Identified and documented complex repair issues with casting equipment and reported needs to supervisor for timely resolution.
Entertained guests while simultaneously arranging and improvising popular music based on audience reactions.
Pitched 5 story ideas each week
Stocked the store before opening.
Greeter
Cashier
Marketing the store
Got the highest credit card application in my district
Pharmacy Technician, 02/2012 - 08/2013 Ascension Health – Appleton, WI,
Researched customer health insurance plans to provide prescription authorization and efficient patient care.
Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
Created new customer profiles and updated information in pharmacy computer systems.
Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Established and updated patient profiles, including lists of medications and insurance details.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Counseled patients on appropriate use of over-the-counter and prescription medications.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Verified and filled over [Number] prescriptions per day in busy [Type] pharmacy setting.
Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
Managed medication stocks, including conducting counts, labeling products and maintaining controls.
Received, reviewed, dispensed and labeled over 50+ prescriptions daily with expert accuracy.
Worked with insurance companies to process claims, resolve problems and obtain payments.
Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
Inspected medication storage locations to monitor drug expiration dates and ensure adequate supply inventory.
Prepared medication labels with item name and quantity.
Prepared and submitted claims to insurance companies for payment.
Prepared prescription transfer requests from competitor companies.
Calculated dosage, filled prescriptions and prepared prescription labels.
Efficiently processed cash register transactions for new and refilled prescription orders.
Maintained clean and organized pharmacy shelving and work areas.
Promoted health and well-being of patients by administering flu immunizations.
Placed orders for out of stock medications to ensure patients received their prescriptions on time.
Closely inspected medications to determine accuracy of identities, strengths and purities.
Handled over 50+ daily dispenses of prescriptions.
Retrieved voicemails to better assist customers.
Ordered medicines daily to ensure compliance with demands and needs.
Verified insurance benefits to refill medications and upheld fantastic customer service standards.
Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
Cashier
Costumer service
Players Club Rep, 06/2007 - 04/2009 Hard Rock Casino And Hotel – City, STATE,
Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
Provided detailed monthly departmental reports and updates to senior management.
Evaluated customer account information to assess current issues and determine potential solutions.
Shared detailed information regarding marketing options to help customers make decisions.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Cashier for ticket master
Slot tournament representative
Jackpot photographer
Education and Training
Associate in Pharmacy : Pharmacy , Expected in 09/2011 - Virginia College - Biloxi , MS GPA:
: Psychology , Expected in - Mgcc Perkinston - Perk, MS GPA:
Dissertation: [Name of Dissertation]
High School Diploma: , Expected in 05/2003 - Harrison Central High School - Gulfport, MS GPA:
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