Dynamic and courteous Front Desk Agent adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Has worked for both the Food and Beverage and Front Desk Department, with the primary priority of providing excellent 5 Star-standard guest service.
Adaptability and responsiveness
Resourceful and persistent
Analytical and critical thinker
Reservations and booking system experience
MICROS and Point-of-Sales experience
Hotel operations and management
Knowledgeable in Windows Office
February 22, 1994
Food and Beverage Intern04/2014 to 05/2014 Cyma Greek Taverna – Quezon City, Metro Manila, Philippines
Assigned patrons to tables suitable for their needs and according to rotation.
Took food orders and relayed orders to kitchens or serving counters
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Displayed enthusiasm and knowledge about the restaurant's menu and products
Communicated with other kitchen team members to ensure food was prepared on time and correctly
Consistently offered professional, friendly and engaging service.
Spoke with patrons to ensure satisfaction with food and service
Cleaned work areas, equipment, utensils, dishes, and silverware
Food and Beverage Associate08/2016 to Current Sheraton College Park North Hotel – Beltsville, Maryland, United States
Worked in the hotel's VIP Club Lounge as Concierge and provided excellent guest service
Coordinated with the Kitchen and Food and Beverage Manager with the lounge and restaurant inventory and restocking of the aforementioned
Worked in the hotel's restaurant, Asado Brasserie, as a restaurant and room service server, and provided excellent service in the most efficient manner
Offered food items based on the guests' needs and preferences, and suggested beverage and wine pairings to go with it
Interacted with guests making them feel welcome and at ease
Worked in the Banquet Department as a banquet server during events, meetings or conferences
Provided the needs of each function based on the type of event and what is requested by the contact person or organizer
Ensure guest satisfaction by following up with the guests
Front Office Associate12/2014 to 03/2015 The Bayleaf Intramuros Hotel – Manila, Metro Manila, Philippines
Greeted and welcomed all hotel guests with a smile.
Checked-in, registered and assigned rooms to hotel guests.
Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
Made and confirmed reservations both within and outside the country (Philippines).
Answered department telephone calls within two rings, using correct salutations and telephone etiquette.
Posted charges for rooms, food, liquor, or telephone calls, using Optima system.
Checked-out guests ensuring correct posting in guest folio and proper guest service satisfaction follow-up.
Recommended top dining and entertainment options for guests in the Intramuros and Manila area.
Conducted showrooms and event room ocular visits in coordination with the hotel's Sales Department.
Bachelor of Science: Hotel and Restaurant Management2015University of the East-
Caloocan City, Metro Manila,
Vice President for the Council of Hotel and Restaurant Management Students
High School Diploma: 2011St. Mary's Academy of Caloocan City-
Caloocan City, Metro Manila,
Member, Council of Hotel and Restaurant Management Students (CHARMS)
College of Arts and Sciences, University of the East-Caloocan
Batch 2015 Cum Laude Bachelor of Science in Hotel and
2012-2015 Dean's Lister University of the East-Caloocan
College of Arts and Sciences
2013-2014 Vice President UE-Caloocan Council of Hotel and
Restaurant Management Students
Fluent in Filipino and English, both written and spoken