I have 10 years of customer service experience, with 7 of those years being in the service industry. From an entry level position up to management, I have experience on all levels. I consider myself as a leader/role model in the workplace because I have a great work ethic and I strive to excel at any opportunity presented to me.
Neat, clean and professional appearance
Reliable and punctual
Delivers exceptional customer service
Reliable team worker
11/2015 to Current
FOH Staff ServerThe Loop － Minneapolis, MNCorrectly receive orders, process payments and respond appropriately to guest concerns. Communicating clearly and positively with co-workers and management. Handling large amounts of guests at one given time. Food and beverage knowledge.
03/2015 to 10/2016
FOH Staff ServerBetty Danger's Country Club － Minneapolis, MNPrepared items according to written or verbal orders, working on several different orders simultaneously. Knowledge of club members and local neighborhood offerings/objectives. General knowledge of ferris wheel operations. Entertaining/acting for exceptional guest experiences.
06/2013 to 03/2015
FOH Supervisor/ManagerCanal Park Brewing Company － Duluth, MNAssisted management with monthly inventory control and weekly stock ordering. Took initiative to find extra tasks when scheduled duties were completed. Worked well with teammates and management team. Mastered Point of Sale (POS) computer system for automated order taking. Resolved guest complaints promptly and professionally. Provided FOH team with weekly schedules and monthly newsletters.
11/2012 to 03/2015
FOH Staff ServerCanal Park Brewing Company － Duluth, MNUp-sold additional menu items, beverages and desserts to increase restaurant profits and personal sales goals. Open/set-up and closing restaurant on a daily basis. General cleaning and tidying duties. Gained craft beer knowledge and brewing process from both on and off-site training provided by company.