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FOH Manager Resume Example

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MR
FOH MANAGER
Summary

Motivated Front of house manager focused on delivering positive guest experiences while optimizing profit and reducing costs. Proven skills training and managing service teams to reduce employee turnover. Excellent communication skills with direct reports, management teams and customers. Also friendly and energetic with five years of progressive experience in hospitality industry. Exceptional team leader and mentor focused on providing high-quality employee training to promote exceptional guest service and satisfaction.

Skills
  • Training and coaching
  • POS system operations
  • Service prioritization
  • Customer service
  • Opening and closing procedures
  • Serving expertise
  • Inventory management
  • Problem resolution
  • Team management
  • Organization
Experience
FOH Manager / Stars And Strikes Family Entertainment Center - Woodstock, GA05/2015 - Current
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Interviewed, hired and trained new employees.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Delegated tasks to servers, bartenders, other team members in other departments to maintain optimal workflow.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Monitored all FOH staff certifications to ensure compliance with industry standards.
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Communicated clear and consistent messages regarding service goals to servers, bartenders and food runners.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Controlled and maintained labor costs through careful scheduling.
  • Partnered with GM, RGM, & KM to identify new ways to improve restaurant service.
  • Developed goals and plans to prioritize, organize and accomplish daily service tasks.
  • Maximized profit and revenue through upselling and cross-selling techniques.
  • Facilitated daily team meetings to discuss promotions, issues, service standards and team collaboration.
  • Oversaw employee recruiting, hiring, performance management and discipline.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Lowered liquor costs to 20% for cogs by leading training on precision pouring and waste reduction to team of 5 bartenders.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
Server / Unwind and Tap - Acworth, GA05/2016 - 10/2020
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Partnered with team members to efficiently serve food and beverages.
  • Promoted desserts, appetizers and specialty drinks.
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Barista / Starbucks - Hiram, GA01/2015 - 05/2020
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Listened to customer desires and needs to recommend optimal products.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
Day Care Teacher / Little Darlings Day Care - Umatilla, FL06/2014 - 01/2015
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Delivered exceptional care to groups of children between ages 6 months and 11 years of age.
  • Tutored and mentored school children to provide additional learning opportunities.
Education and Training
Paulding County High School - Dallas, GA05/2013High School Diploma
Activities and Honors

Chorus 2003-2013

Cross Country 2011-2013

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Resume Overview

Companies Worked For:

  • Stars And Strikes Family Entertainment Center
  • Unwind and Tap
  • Starbucks
  • Little Darlings Day Care

School Attended

  • Paulding County High School

Job Titles Held:

  • FOH Manager
  • Server
  • Barista
  • Day Care Teacher

Degrees

  • Paulding County High School - Dallas, GA 05/2013 High School Diploma

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