Foh Manager Resume Example
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FOH MANAGER
Summary
Motivated Front of house manager focused on delivering positive guest experiences while optimizing profit and reducing costs. Proven skills training and managing service teams to reduce employee turnover. Excellent communication skills with direct reports, management teams and customers. Also friendly and energetic with five years of progressive experience in hospitality industry. Exceptional team leader and mentor focused on providing high-quality employee training to promote exceptional guest service and satisfaction.
Skills
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Experience
Foh Manager / Fs Food Group - LA, State08/2021 - Current
- Handled complaints, settled disputes and resolved customer conflicts.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Interviewed, hired and trained new employees.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Developed goals and plans to prioritize, organize and accomplish daily service tasks.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Controlled and maintained labor costs through careful scheduling.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Enforced employee image and grooming standards.
- Monitored all FOH staff certifications to ensure compliance with industry standards.
- Maintained loyal patronage by implementing guest appreciation initiatives.
- Developed and implemented corrective action plans based on guest comment cards.
Service Manager / Electrameccanica Vehicles Corp. - Walnut Creek , CA11/2020 - 08/2021
- Hired, trained and developed service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated, led and supported employees to maintain low turnover.
- Pitched in to complete various duties during peak periods or employee absences.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Defined department objectives and monitored performance to facilitate operations.
- Informed and educated department employees on changes from management.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Monitored employee work levels and optimized performance with strategic approaches.
- Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
- Established and enforced clear safety policies to protect workers from injury.
- Inspected completed work to assess quality and identify skill or ability issues.
FOH Manager / Fs Food Group - NJ, State05/2015 - 11/2020
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Interviewed, hired and trained new employees.
- Required to train any new oncoming or promoted managers of all areas; GM's, RGM's, operations managers, on how to do day to day operations.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Delegated tasks to servers, bartenders, other team members in other departments to maintain optimal workflow.
- Handled complaints, settled disputes and resolved customer conflicts.
- Monitored all FOH staff certifications to ensure compliance with industry standards.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Communicated clear and consistent messages regarding service goals to servers, bartenders and food runners.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Controlled and maintained labor costs through careful scheduling.
- Partnered with GM, RGM, & KM to identify new ways to improve restaurant service.
- Developed goals and plans to prioritize, organize and accomplish daily service tasks.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Facilitated daily team meetings to discuss promotions, issues, service standards and team collaboration.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Lowered liquor costs to 20% for cogs by leading training on precision pouring and waste reduction to team of 5 bartenders.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Planned and updated menus to capitalize on changing trends in customer preferences.
- Stocked bar with beer, wine, liquor and related supplies.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
Server / Atria Senior Living Group, Inc. - Las Vegas , NV05/2016 - 10/2020
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Operated POS terminals to input orders, split bills and calculate totals.
- Partnered with team members to efficiently serve food and beverages.
- Promoted desserts, appetizers and specialty drinks.
- Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
- Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Barista / Hilton Worldwide - Mount Pleasant , SC01/2014 - 06/2014
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Listened to customer desires and needs to recommend optimal products.
- Educated customers on beverage menu items and provided samples of daily brews.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
Day Care Teacher / Medstar Research Institute - Leonardtown , MD06/2014 - 01/2015
- Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
- Balanced schedules to provide optimal rest, play and educational periods.
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
- Delivered exceptional care to groups of children between ages 6 months and 11 years of age.
- Tutored and mentored school children to provide additional learning opportunities.
Education and Training
High School Diploma05/2013Paulding County High School - City, State
Activities and Honors
Chorus 2003-2013
Cross Country 2011-2013
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Resume Overview
School Attended
- Paulding County High School
Job Titles Held:
- Foh Manager
- Service Manager
- FOH Manager
- Server
- Barista
- Day Care Teacher
Degrees
- High School Diploma 05/2013
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