Flow Team Member Resume Example Company Name

FLOW TEAM MEMBER

Career Overview

Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues.
Hardworking Warehouse Worker with 6 years experience in a warehouse pick/pack fulfillment and distribution environment.

Qualifications

Technical help desk experience
Strong analytical skills
Windows XP/Vista
Shipping and receiving
Safety-oriented
Multi-tasker
Strong communication skills
Customer-service focused
Basic math skills
Packing and scanning orders
Excellent communication skills
Goal-oriented
Persuasive communication expertise
Excellent negotiating tactics
Order Processing
Cheerful and energetic
MS Office proficient
Effective team player
Resolution-oriented
Dependable and reliable
Savvy negotiator

Technical Skills

Skills		Experience		Total Years		Last Used
Technical Support

Accomplishments

I won consecutive awards for my sales quota above 150% for 17 months
Received consecutive awards for three months best technical supporter out of my training class

Work Experience

06/2015 to Current

Flow Team MemberCompany Name － City, State

Selected products for specific routes according to pick sheets.
Unloaded, picked, staged and loaded products for shipping.
Conducted monthly, quarterly and yearly inventories of warehouse stock.
Oversaw warehousing and storage practices and housekeeping.
Rotated stock by code and receiving date.
Followed proper selection procedures as established by the company.
Transported goods from racks, shelves and vehicles.
Removed pallets, freezer boxes and damaged products from returning trailers.
Banded, wrapped, packaged and cleaned equipment.
Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.
Cleared damaged items and loaded freight.
Packed containers and re-packed damaged containers.

03/2015 to Current

Technical SupportCompany Name － City, State

Provided base level IT support to company personnel.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Built and maintained successful relationships with service providers, dealers and consumers.
Maintained composure and patience in face of difficult customer situations.
Processed an average of 55 inbound and outbound technical support calls.
Referred difficult issues to upper management while maintaining positive rapport with customer.
Informed customers about issue resolution progress.
Supported customers having data connectivity issues.
Provided thorough support and problem resolution for customers.
Reported important problems to management.
Worked with customer service supervisor to resolve customer concerns.
Researched, resolved and followed up on customer issues.
Diligently followed up with customers about existing orders.
Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
Identified opportunities to upsell product and services.
Reviewed support cases for technical and troubleshooting accuracy.

06/2014 to 08/2014

Inventory AssociateCompany Name － City, State

Unloading inventory trucks
Operating electrical pallet jacks
Inventory picks using a hand scanner
Maintained accurate stock records and schedules.
Selected products for specific routes according to pick sheets.
Unloaded, picked, staged and loaded products for shipping.

07/2013 to 01/2014

Sales Floor Team MemberCompany Name － City, State

Stocking shelves with new merchandise
Helping customers find merchandise
Front end/cashier assistant when needed
Operating electrical pallet jacks

07/2010 to 01/2014

Lawn Care SpecialistCompany Name － City, State

Using standup and bushogs to mow different lawns all shapes and sizes.
Edging and trimming curbs and trees using a trimmer.
Spraying fertilizers, herbicides, and insecticides onto grass.
Installed retaining walls, fences and planters.Mowed and edged lawns and flowerbeds using [Tool] and [Tool].Planted seeds, bulbs, ground covers and trees.Mixed and sprayed fertilizers, herbicides and insecticides onto grass, shrubs and trees.Arranged shrubs, trees and flowers to create particular landscape effects.

04/2012 to 12/2013

Telesales SpecialistCompany Name － City, State

Introduce Comcast products and services to customers.
Solicit and sold upgraded services to existing preferred customers.
Implemented installation and billing process for customers with a non-error rate of 95%
Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
Consistently met and exceeded department expectations for productivity and accuracy levels.

06/2011 to 12/2011

Prep CookCompany Name － City, State

Preparing a variety of foods according to customer's and supervisors request.
Cut and slice different meats, poultry, and seafood to prepare for cooking
Maintaining a clean work area at all times.

Education and Training

GEDSouthampton Technical Career Center － City, State, USMay 2010 Southampton Technical Career Center Courtland, VA GED

Professional Affiliations

Sales Floor Team

Skills

Lawn Care, Trimming, Billing, Telesales, Cashier, Front End, Sales, Sales Floor, Stocking, Cooking, Associate, Inventory, Scanner,

Resume Overview

School Attended

Southampton Technical Career Center

Job Titles Held:

Flow Team Member
Technical Support
Inventory Associate
Sales Floor Team Member
Lawn Care Specialist
Telesales Specialist
Prep Cook

Degrees

Flow Team Member Resume Example

Resume Score: 90%

DISCLAIMER

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