Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview
  • Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues.
  • Hardworking Warehouse Worker with 6 years experience in a warehouse pick/pack fulfillment and distribution environment.
  • Technical help desk experience
  • Strong analytical skills
  • Windows XP/Vista
  • Shipping and receiving
  • Safety-oriented
  • Multi-tasker
  • Strong communication skills
  • Customer-service focused
  • Basic math skills
  • Packing and scanning orders
  • Excellent communication skills
  • Goal-oriented
  • Persuasive communication expertise
  • Excellent negotiating tactics
  • Order Processing
  • Cheerful and energetic
  • MS Office proficient
  • Effective team player
  • Resolution-oriented
  • Dependable and reliable
  • Savvy negotiator
  • I won consecutive awards for my sales quota above 150% for 17 months
  • Received consecutive awards for three months best technical supporter out of my training class
Work Experience
05/2015 to Current Flow Team Member Cognizant Technology Solutions | Sandy, UT,
  • Selected products for specific routes according to pick sheets.
  • Unloaded, picked, staged and loaded products for shipping.
  • Conducted monthly, quarterly and yearly inventories of warehouse stock.
  • Oversaw warehousing and storage practices and housekeeping.
  • Rotated stock by code and receiving date.
  • Followed proper selection procedures as established by the company.
  • Transported goods from racks, shelves and vehicles.
  • Removed pallets, freezer boxes and damaged products from returning trailers.
  • Banded, wrapped, packaged and cleaned equipment.
  • Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.
  • Cleared damaged items and loaded freight.
  • Packed containers and re-packed damaged containers.
02/2015 to Current Technical Support Harpercollins Publishers | Nashville, TN,
  • Provided base level IT support to company personnel.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Built and maintained successful relationships with service providers, dealers and consumers.
  • Maintained composure and patience in face of difficult customer situations.
  • Processed an average of 55 inbound and outbound technical support calls.
  • Referred difficult issues to upper management while maintaining positive rapport with customer.
  • Informed customers about issue resolution progress.
  • Supported customers having data connectivity issues.
  • Provided thorough support and problem resolution for customers.
  • Reported important problems to management.
  • Worked with customer service supervisor to resolve customer concerns.
  • Researched, resolved and followed up on customer issues.
  • Diligently followed up with customers about existing orders.
  • Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
  • Identified opportunities to upsell product and services.
  • Reviewed support cases for technical and troubleshooting accuracy.
05/2014 to 07/2014 Inventory Associate Michaels Stores | Bridgewater, MA,
  • Unloading inventory trucks
  • Operating electrical pallet jacks
  • Inventory picks using a hand scanner
  • Maintained accurate stock records and schedules.
  • Selected products for specific routes according to pick sheets.
  • Unloaded, picked, staged and loaded products for shipping.
06/2013 to 2014 Sales Floor Team Member Trugreen | Grand Rapids, OH,
  • Stocking shelves with new merchandise
  • Helping customers find merchandise
  • Front end/cashier assistant when needed
  • Operating electrical pallet jacks
06/2010 to 2014 Lawn Care Specialist Mettler Toledo | PA, State,
  • Using standup and bushogs to mow different lawns all shapes and sizes.
  • Edging and trimming curbs and trees using a trimmer.
  • Spraying fertilizers, herbicides, and insecticides onto grass.
  • Installed retaining walls, fences and planters.Mowed and edged lawns and flowerbeds using [Tool] and [Tool].Planted seeds, bulbs, ground covers and trees.Mixed and sprayed fertilizers, herbicides and insecticides onto grass, shrubs and trees.Arranged shrubs, trees and flowers to create particular landscape effects.
03/2012 to 11/2013 Telesales Specialist Anthem Memory Care | Rochester, MN,
  • Introduce Comcast products and services to customers.
  • Solicit and sold upgraded services to existing preferred customers.
  • Implemented installation and billing process for customers with a non-error rate of 95%
  • Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
  • Consistently met and exceeded department expectations for productivity and accuracy levels.
06/2011 to 12/2011 Prep Cook Ryan's Buffet | City, STATE,
  • Preparing a variety of foods according to customer's and supervisors request.
  • Cut and slice different meats, poultry, and seafood to prepare for cooking
  • Maintaining a clean work area at all times.
Education and Training
Expected in GED | Southampton Technical Career Center, Courtland, VA GPA:
May 2010 Southampton Technical Career Center Courtland, VA GED
Professional Affiliations
Sales Floor Team

Lawn Care, Trimming, Billing, Telesales, Cashier, Front End, Sales, Sales Floor, Stocking, Cooking, Associate, Inventory, Scanner,

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School Attended

  • Southampton Technical Career Center

Job Titles Held:

  • Flow Team Member
  • Technical Support
  • Inventory Associate
  • Sales Floor Team Member
  • Lawn Care Specialist
  • Telesales Specialist
  • Prep Cook


  • GED

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