Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Career Overview
Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues.
Hardworking Warehouse Worker with 6 years experience in a warehouse pick/pack fulfillment and distribution environment.
Qualifications
Technical help desk experience
Strong analytical skills
Windows XP/Vista
Shipping and receiving
Safety-oriented
Multi-tasker
Strong communication skills
Customer-service focused
Basic math skills
Packing and scanning orders
Excellent communication skills
Goal-oriented
Persuasive communication expertise
Excellent negotiating tactics
Order Processing
Cheerful and energetic
MS Office proficient
Effective team player
Resolution-oriented
Dependable and reliable
Savvy negotiator
Accomplishments
I won consecutive awards for my sales quota above 150% for 17 months
Received consecutive awards for three months best technical supporter out of my training class
Work Experience
05/2015 to CurrentFlow Team MemberCognizant Technology Solutions | Sandy, UT,
Selected products for specific routes according to pick sheets.
Unloaded, picked, staged and loaded products for shipping.
Conducted monthly, quarterly and yearly inventories of warehouse stock.
Oversaw warehousing and storage practices and housekeeping.
Rotated stock by code and receiving date.
Followed proper selection procedures as established by the company.
Transported goods from racks, shelves and vehicles.
Removed pallets, freezer boxes and damaged products from returning trailers.
Banded, wrapped, packaged and cleaned equipment.
Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.
Cleared damaged items and loaded freight.
Packed containers and re-packed damaged containers.
02/2015 to CurrentTechnical SupportHarpercollins Publishers | Nashville, TN,
Provided base level IT support to company personnel.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Built and maintained successful relationships with service providers, dealers and consumers.
Maintained composure and patience in face of difficult customer situations.
Processed an average of 55 inbound and outbound technical support calls.
Referred difficult issues to upper management while maintaining positive rapport with customer.
Informed customers about issue resolution progress.
Supported customers having data connectivity issues.
Provided thorough support and problem resolution for customers.
Reported important problems to management.
Worked with customer service supervisor to resolve customer concerns.
Researched, resolved and followed up on customer issues.
Diligently followed up with customers about existing orders.
Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
Identified opportunities to upsell product and services.
Reviewed support cases for technical and troubleshooting accuracy.
05/2014 to 07/2014Inventory AssociateMichaels Stores | Bridgewater, MA,
Unloading inventory trucks
Operating electrical pallet jacks
Inventory picks using a hand scanner
Maintained accurate stock records and schedules.
Selected products for specific routes according to pick sheets.
Unloaded, picked, staged and loaded products for shipping.
06/2013 to 2014Sales Floor Team MemberTrugreen | Grand Rapids, OH,
Stocking shelves with new merchandise
Helping customers find merchandise
Front end/cashier assistant when needed
Operating electrical pallet jacks
06/2010 to 2014Lawn Care SpecialistMettler Toledo | PA, State,
Using standup and bushogs to mow different lawns all shapes and sizes.
Edging and trimming curbs and trees using a trimmer.
Spraying fertilizers, herbicides, and insecticides onto grass.
Installed retaining walls, fences and planters.Mowed and edged lawns and flowerbeds using [Tool] and [Tool].Planted seeds, bulbs, ground covers and trees.Mixed and sprayed fertilizers, herbicides and insecticides onto grass, shrubs and trees.Arranged shrubs, trees and flowers to create particular landscape effects.
03/2012 to 11/2013Telesales SpecialistAnthem Memory Care | Rochester, MN,
Introduce Comcast products and services to customers.
Solicit and sold upgraded services to existing preferred customers.
Implemented installation and billing process for customers with a non-error rate of 95%
Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
Consistently met and exceeded department expectations for productivity and accuracy levels.
06/2011 to 12/2011Prep CookRyan's Buffet | City, STATE,
Preparing a variety of foods according to customer's and supervisors request.
Cut and slice different meats, poultry, and seafood to prepare for cooking
Maintaining a clean work area at all times.
Education and Training
Expected in GED | Southampton Technical Career Center, Courtland, VAGPA: May 2010 Southampton Technical Career Center Courtland, VA GED
Professional Affiliations
Sales Floor Team
Skills
Lawn Care, Trimming, Billing, Telesales, Cashier, Front End, Sales, Sales Floor, Stocking, Cooking, Associate, Inventory, Scanner,
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