Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Inventory management and ordering
Customer service
Organization
Critical thinking
Leadership
Good listening skills
Multitasking abilities
Microsoft applications proficiency
MS Office
Detail-oriented
Scheduling
Business Correspondence
Appointment Settings
Schedule and calendar management
Relationship building
Verbal and written communication
Sorting and labeling
Multi-line phone proficiency
Filing and data archiving
Mail handling
Project planning
Project support
Spreadsheet management
Employee training and development
Social media knowledge
Work History
Florist Assistant, 06/2014 - Current American Outdoor Brands – Chicopee, MA,
Assisted customers with floral product design and selection by imparting knowledge of flowers and plants.
Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
Engaged in accepted loss prevention practices throughout store premises.
Provided customers with courteous, knowledgeable and efficient service.
Prepared incoming flower stocks for inclusion in arrangements and bouquets
Maintained high standard of organization and cleanliness of store premises.
Inputted customer requests into database system using RTI.
Created custom flower arrangements and Bouquet for in-store customers.
Designed general purpose and special occasion flower arrangements using recommended floral design guidelines.
Performed daily cash register opening and closing functions and generated daily sales reports.
Drove customer satisfaction by providing recommendations for greenery and flower pairings.
Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
Provided customers with care directions for flowers, including ideal temperature and how often water should be changed.
Quoted, generated and processed customer orders to meet specifications and various occasions.
Prepared various floral arrangements, including potted plants and bouquets based on customer requirements.
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