- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
- Inventory management and ordering
- Customer service
- Organization
- Critical thinking
- Leadership
- Good listening skills
- Multitasking abilities
- Microsoft applications proficiency
- MS Office
- Detail-oriented
- Scheduling
- Business Correspondence
- Appointment Settings
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- Schedule and calendar management
- Relationship building
- Verbal and written communication
- Sorting and labeling
- Multi-line phone proficiency
- Filing and data archiving
- Mail handling
- Project planning
- Project support
- Spreadsheet management
- Employee training and development
- Social media knowledge
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Florist Assistant, 06/2014 - Current
American Outdoor Brands – Chicopee, MA,
- Assisted customers with floral product design and selection by imparting knowledge of flowers and plants.
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
- Engaged in accepted loss prevention practices throughout store premises.
- Provided customers with courteous, knowledgeable and efficient service.
- Prepared incoming flower stocks for inclusion in arrangements and bouquets
- Maintained high standard of organization and cleanliness of store premises.
- Inputted customer requests into database system using RTI.
- Created custom flower arrangements and Bouquet for in-store customers.
- Designed general purpose and special occasion flower arrangements using recommended floral design guidelines.
- Performed daily cash register opening and closing functions and generated daily sales reports.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Provided customers with care directions for flowers, including ideal temperature and how often water should be changed.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Prepared various floral arrangements, including potted plants and bouquets based on customer requirements.
Sales Associate, 06/2012 - 07/2014
American Outdoor Brands – Wilsonville, OR,
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Processed product returns and assisted customers with other selections.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Prepared merchandise for sales floor by pricing or tagging.
- Tracked stock using company inventory management software.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained records related to sales, returns and inventory availability.
- Maintained organized, presentable merchandise to drive continuous sales.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Associate, 04/2011 - 10/2011
Michael's Arts & Crafts Store – City, STATE,
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Processed product returns and assisted customers with other selections.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Tracked stock using company inventory management software.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained organized, presentable merchandise to drive continuous sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
GED: , Expected in
-
Ypsilanti Highschool - Ypsilanti, MI,
GPA:
: Fine Arts, Expected in
-
Washtenaw Community College - Ann Arbor, MI
GPA:
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