Attentive Sales Associate with one and a half years experience achieving customer service satisfaction and customer retention goals. Independent and quick thinking team member seeking a role in a high-energy and fast paced environment that sells the latest and greatest products in the industry.
Creative problem solver
Exceptional communication skills
Training development aptitude
Mac OS proficient
Personal experience and extensive knowledge of Apple products, including iPhone, iPad, Macbook and iMac
Customer service focus
Flooring Sales Associate, 02/2015 to 08/2016 The Home Depot – Rochester, NY
Greeted customers in a timely fashion while quickly determining their needs.
Recommended merchandise to customers based on their needs and preferences.
Responded to customer questions and requests in a prompt and efficient manner.
Contacted other store locations to determine merchandise availability.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Built relationships with customers to increase likelihood of repeat business.
Intern/Office Assistant, 05/2016 to Current Poole Professional – Rochester, NY
Entered financial data into the company accounting database to be verified
Issued new or updated certificates of insurance to holders and clients
Updated policy information, assisted to review and send out Professional Liability policies, quotes and confirms for current and prospective clients
Completed and mailed bills, contracts, policies, invoices and checks
First line of communication with clients by answering incoming phone calls, making calls and sending emails on behalf of agents and office managers
High School Diploma: 2014 Irondequoit High School - Rochester, NY
Associate of Science: Business Administration/Sports Management, Current Monroe Community College - Rochester, NY