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floor supervisor training coordinator resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
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Summary

State of Connecticut Certified Public Safety Telecommunicator. Communications Supervisor and Acting Training Coordinator in high volume 911 call center serving Fairfield and New Haven Counties. APCO certified CTO & EMD Instructor. Team player and leader by example. High energy in on-call environments, problem solver, and decision maker. Extensive volunteer experience as a Firefighter/EMR. Offering 12 years of progressive emergency services experience and including 7 years of progressive experience in 911 dispatching and supervision.

Highlights
  • APCO Registered Public Safety Leader (RPL)
  • APCO Communications Center Supervisor Certification
  • CPR/AED Certification
  • IAED EMD-Q Certified
  • APCO CTO Instructor Certification
  • APCO EMD Instructor Certification
  • State of CT Telecommunicator Certification
  • Google IT Support Certificate
  • Employee scheduling
  • Time management
  • Strong communication skills
  • Highly organized
  • Microsoft Office proficient
  • Adobe Suite proficient
  • Management experience
  • Skilled problem solver
  • Active listening skills
  • Flexible schedule
  • Excellent Multi-tasker
  • Budgeting
  • Business management
Experience
Floor Supervisor & Training Coordinator, 02/2018 to Current
Wegmans Food Markets, Inc.Chantilly, VA,

911 call-taking, dispatching, and supervisory experience in a high volume regional communications center. Primary dispatch for 9 Fire Districts, 6 Emergency Medical Services (EMS) agencies, and Coordinated Medical Emergency Direction (CMED) for 16 Cities/Towns, processing over 115,000 calls for service yearly. Coordination and primary dispatch for Fairfield County HAZ-MAT Team. Answered emergency 911 calls and gathered pertinent information as per protocol. Answered routine lines for primary dispatch agencies and directed callers to correct departments or input calls for service. Gave pre-arrival medical and fire instructions to emergency callers. Dispatched Fire and EMS units to various types of incidents. Direct supervisor to 6 call takers/dispatchers per shift. Experience with 911 QA procedure and performance evaluations. Yearly performance evaluations performed for each supervised employee. Investigated technology issues with phone and radio systems, implementing fixes, or escalating issues. Ensure operation of IT infrastructure, implementing fixes, or escalating issues. Consistently updated technology and procedures to streamline workflow. Budgeting and training coordinator experience. Self starter and constantly looking for ways to improve operations where needed.

Emergency Services, 08/2010 to Current
City Of DerbyCity, STATE,

Provided life support services during medical emergencies on scene and en route to the hospital. Maintained a state of readiness and alertness for all assignments. Collected pertinent information from the patient, family and friends, medical records and prescriptions. Initiated plans of care based on patient assessments. Used radio communications on a daily basis, familiar with radio procedures and etiquette.

911 Dispatcher, 05/2016 to 02/2018
Northwest Connecticut Public Safety Communication CenterCity, STATE,

911 call-taking and dispatching experience for a city of 108,000 (est.) residents. Answered emergency 911 calls and gathered pertinent information as per protocol. Answered routine lines for the City of Waterbury and directed callers to correct departments or input calls for service. Gave pre-arrival medical, fire, and police instructions to emergency callers. Followed protocol based questions to gather information about emergency situations. Adhered to policies and procedures set forth by management. Promoted teamwork and excellent customer service as well as training new employees. Dispatched Police, Fire, and EMS units to calls for service. Primary dispatch position was Waterbury Fire and Police.

Shift Manager, 07/2013 to 07/2016
Walgreen Co.City, STATE,

Delivered excellent customer service by greeting and assisting each customer. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Addressed and corrected sales staff communication issues in a tactful and effective manner. Directed merchandising to meet the customer and company needs. Directed expense ordering and budget compliance. Nearly 2 million monthly volume at a high traffic drug store. Led a team of 20-30 employees to exceed sales goals, making the store one of the best and busiest in the state.

Education
Certificate (18 Credits): Small Business Management & Entrepreneurship, Expected in 05/2022 to University of Phoenix - Tempe, AZ
GPA:
Certification: Registered Public-Safety Leader, Expected in 07/2022 to APCO International - ,
GPA:
Certification: Emergency Medical Dispatch (EMD), Instructor, Expected in 08/2021 to APCO International - ,
GPA:
Certification: Communications Training Officer, Instructor, Expected in 2017 to APCO International - ,
GPA:
Certification: Public Safety Telecommunicator, Expected in 2016 to State of Connecticut - Middletown, CT
GPA:
Certification: Advanced Emergency Medical Dispatch - Quality (EMD-Q), Expected in 2016 to Priority Dispatch - ,
GPA:
: Google IT Support Certificate, Expected in 01/2023 to Coursera - Online,
GPA:
High School Diploma: , Expected in 2013 to Derby High School - Derby, CT
GPA:

Recipient of Donald DeFala Scholarship, Public Speaking, Theater, Film and Media Studies coursework. Theater design and technology hands on training and self teaching.

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Resume Overview

School Attended

  • University of Phoenix
  • APCO International
  • APCO International
  • APCO International
  • State of Connecticut
  • Priority Dispatch
  • Coursera
  • Derby High School

Job Titles Held:

  • Floor Supervisor & Training Coordinator
  • Emergency Services
  • 911 Dispatcher
  • Shift Manager

Degrees

  • Certificate (18 Credits)
  • Certification
  • Certification
  • Certification
  • Certification
  • Certification
  • High School Diploma

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