Floor Supervisor Resume Example
Intelligent administrator with over six years experience in professional Supervision roles. Proven history of innovation, adaptation, and implementation of policies, monitoring employee performance and coaching associates on appropriate workplace activity. Skilled in resolving conflicts, making proactive operational changes, and maintaining associate motivation within a positive work environment.
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- Welcome new employees on their first day, begin orientation and give basic equipment training, give tour, explain important locations, show locations of departments and outline their functions.
- Monitor production rates for new hire training periods, offer coaching and regular updates to both associates and their function managers, determine which associates have passed their training with adequate progression.
- Created spreadsheet templates for tracking attendance, production, and time off task, as well as recording system to keep information readily available if needed for later review.
- Operate as front line of HR, explaining Aerotek policies, answering associate questions, providing information and resources, and ensuring clear communication and documentation of all relevant information.
- Track attendance and performance for all Aerotek associates, coaching, administering verbal & written warnings, and releasing associates as needed.
- Liase with client leadership & security about business needs, policy updates, and emergencies, assist with communication, explanation, and implementation of client's policies and any changes.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Operated cash register for cash, check and credit card transactions
- Checked prices for customers and processed items sold by scanning barcodes.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Oversee outbound shipping dock operation, ensuring correct trailers are placed in correct docks, communicate with Trailer Dock Release team to ensure trailers are docked and locked correctly, monitor package loading, audit trailers for correct loading procedures, ensure all packages are loaded and trailers sent out on time.
- Track which shipment drivers are present on time, notify drivers when trailer is ready for hookup and departure, communicate with Trailer Dock Release team to ensure all trailers are safely released for departure.
- Compile End of Shift report for incoming shift, communicating any errors or corrections to daily plan.
- Communicate with shipping providers in the event of trucks needing to be cancelled or additional trucks ordered.
- Pick items for customer orders
- Problem solve for other associates
- Investigate lost items
- Audit totes of product for picker accuracy
- Innovated seasonal SkyNet Process Assistant position, creating yearly peak season SOP of posting associates at main ship sorter in order to prevent jamming, saving Amazon labor hours and an estimated $175,000 in the 2013 peak season.
- Trained as assistant to Outbound Department's Area Manager, aiding them in daily operations of Outbound processes
While working as a Floor Associate/Seasonal Process Assistant at Amazon, I had the idea to post a person by the main package sorter during peak season in order to clear jams as they occurred rather than simply radioing to see who was available to clear them each time. Management informed me that peak season alone my decision saved Amazon an estimated $175,000 in lost labor time. Senior Leadership was so impressed with the results, they made it an official seasonal posting which was spread to other Amazon centers, becoming Amazon SOP. Amazon never publicly recognized my contribution, but addressed the change in a video during an "All Hands Meeting" where it was treated as a brilliant Amazon Innovation.
As the Floor Coach and later Floor Supervisor for Aerotek at TechStyle, I created most SOP for the Coach positions, created the spreadsheet template for tracking new hire hourly production rates for their training period, implemented a record keeping system for all rate tracking, and implementing procedures for coaching associates who did not meet production expectations. I continued throughout my tenure to redesign and improve the spreadsheets and records system as needed, and shared my system with other coaches and supervisors as the assignment expanded so that all members of the team were using a single system. I also assisted in creating and refining a spreadsheet template for the recording of attendance and work hours of Aerotek associates during the Covid-19 pandemic. This allowed us to keep accurate track of all associates' attendance and time punches for payroll purposes without the associates needing to risk violating social distance guidelines by all using the same few time clocks. I helped to improve relations with the client and their leadership personnel, to the point that multiple TechStyle personnel and Department Managers have voiced their desire for me to never leave because they feel I have been instrumental in the smooth function of their business.
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Resume Overview
School Attended
- Philadelphia College of Bible
- Elkton Christian School
Job Titles Held:
- Floor Supervisor
- Cashier
- Process Assistant - Outbound Dock
- Floor Associate
Degrees
- Bachelor of Arts : Bible, Emphasis On Missions
High School Diploma :
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