floor supervisor resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

  • Stock Management
  • Performance Improvements
  • Complex Problem Solving
  • Laborer Oversight
  • Employee Counseling
  • Sound Judgment
  • Personnel Management
  • Complaint Resolution
  • Recruitment and Hiring
  • Safety Procedures
  • Staff Training
  • Assignment Delegation
  • Daily Receipts Documentation
  • Resource Management
  • Decision Making
  • Employee Development
  • Customer Relations
  • Clear Communication
  • Material Handling and Moving
  • Email and Phone Communication
  • Critical Thinking
  • Word Processing
  • Positive Attitude
  • Computer Skills
  • Basic Mathematics
  • Policy and Procedure Enforcement
  • MS Office
  • Production Coordination
12/2020 to Current Floor Supervisor South Georgia Medical Center | Nashville, GA,
  • Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Opened and closed store by counting cash, opening and closing cash registers and creating staff assignments.
  • Worked directly with store manager to verify achievement of sales, retention and quality targets.
04/2018 to Current Greeter, Warehouse Terracon | Fort Worth, TX,
  • Greeted and assisted customers to foster positive experiences.
  • Maintained positive working relationship with fellow staff and management.
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
  • Assisted patrons with handicaps to appropriate seating.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
07/1987 to 04/2018 Group Manager Internal Revenue Service, IRS | City, STATE,
  • Created and distributed monthly, quarterly and annual reports to management regarding performance.
  • Troubleshot and resolved workflow issues by collaborating and communicating openly with other groups.
  • Kept areas clean, neat and inspection-ready to comply with product guidelines.
  • Worked with other group leaders to identify and resolve issues between teams.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Implemented improved initiatives to optimize safety and quality.
  • Communicated objectives and implementation tactics to meet organizational goals.
  • Coached and developed direct reports to lead problem-solving activities.
  • Cultivated strong relationships with students by listening carefully and offering positive reinforcement.
  • Executed routine and non-routine work, driving cost-effective operations.
  • Partnered with hiring managers to understand hiring needs and team dynamics.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Produced thorough, accurate and timely reports of project activities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Analyzed business performance data and forecasted business results for upper management.
  • Created and managed budgets for travel, training and teambuilding activities.
Education and Training
Expected in 06/2017 to to Associate of Science | Business Administration Mt San Jacinto College, San Jacinto, CA GPA:

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Resume Overview

School Attended

  • Mt San Jacinto College

Job Titles Held:

  • Floor Supervisor
  • Greeter, Warehouse
  • Group Manager


  • Associate of Science

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