I believe in a strong work ethic. Maintaing smooth, efficient and profitable bar by consistently meeting customer needs while controlling costs. Knowledgeable about all types of beer, liquor and mixed drinks. ServeSafe-certified and experienced in monitoring guests for signs of extreme intoxication. Experienced Bartender with 3 years of experience in field. Improve team performance and grow bar sales through exceptional customer service and leadership skills. Friendly Bartender with expertise in concocting cocktail drinks and alcoholic beverages. Familiarity with numerous drinking-making techniques. Offering 9 years of experience in providing patrons with superior service. Reliable and hardworking. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Responsible individual that has become skilled at, making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities. Ready to support operations during high-demand events. I posses a hospitable personality committed to maximizing customer satisfaction and beverage sales. Talented in re-imagining classic cocktails and providing new culinary spin on different drinks. I currently am a Lead Bartender at Marriott La Jolla, successful at consistently delivering highest quality service.
Skills
Beer, wine and soju cocktails
Suggestive selling
Extensive spirits knowledge
Safe serving knowledge
Outstanding customer service
Health codes compliance
Maintaining glassware stock
Anticipating guest needs
Wine and liquor expertise
Outgoing personality
Balancing the cash register
Extensive beer knowledge
Service-oriented mindset
Food service
Cash and credit transactions
Employee training
Maintaining a clean bar
Experience
Floor Supervisor/Bartender, 10/2017 - Current The Culinary Institute Of America – Saint Helena, CA,
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Upsold customers from shelf to premium brands to help boost sales.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Balanced daily registers and generated sales reports for management.
Implemented special events to boost customer numbers and profits.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Ordered inventory to meet expected demand with adequate stock.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Trained new bartenders on drink preparation and upselling techniques.
Poured wine, beer and cocktails for patrons.
Collected and organized daily till totals and tips.
Lowered liquor costs by training bar staff on precision pouring and waste reduction.
Talked easily with patrons to build rapport and earn repeat business.
Met customer, business operations and server needs with minimal errors or delays.
Stocked bar with beer, wine, liquor and related supplies.
Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
Prepared new garnishes, juices and other perishables daily.
Interacted with customers, completed transactions and maintained work areas according to all relevant professional standards and codes.
Took drink orders from tables and bar area and relayed to bartenders.
Created unique cocktails for special events.
Created rapport with new and returning patrons to foster guest satisfaction.
Maintained detailed inventory of bar supplies and stocked work areas.
Restocked beer and liquor regularly and after special events.
Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
Received cash and card payments for balances owed.
Kept supplies stored in proper locations according to health code standards.
Monitored patron alcohol consumption to encourage safety.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Collected appetizer, entree and wine orders from patrons.
Advertised, marketed and recommended drink options to guests.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Prepared specialty drinks to support servers.
Used POS system to input orders, create checks and issue receipts.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Promoted products to customers to enhance bill totals with high-profit items.
Made alcohol and beverage orders for clients.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Prepared and served over [Number] drinks per shift in high-volume [Type] environment.
Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
Increased average ticket amounts by upselling customers from shelf to premium brands.
Processed above-average daily revenue and consistently met targets for special events and promotions.
Reinvented classic cocktails such as Cosmopolitans and Old Fashioned to complement new menu options.
Introduced new seasonal and special events menu items to successfully increase monthly sales.
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