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Floor Supervisor/Bartender Resume Example

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Matt BiermannBiermann
Summary

I believe in a strong work ethic. Maintaing smooth, efficient and profitable bar by consistently meeting customer needs while controlling costs. Knowledgeable about all types of beer, liquor and mixed drinks. ServeSafe-certified and experienced in monitoring guests for signs of extreme intoxication. Experienced Bartender with 3 years of experience in field. Improve team performance and grow bar sales through exceptional customer service and leadership skills. Friendly Bartender with expertise in concocting cocktail drinks and alcoholic beverages. Familiarity with numerous drinking-making techniques. Offering 9 years of experience in providing patrons with superior service. Reliable and hardworking. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Responsible individual that has become skilled at, making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities. Ready to support operations during high-demand events. I posses a hospitable personality committed to maximizing customer satisfaction and beverage sales. Talented in re-imagining classic cocktails and providing new culinary spin on different drinks. I currently am a Lead Bartender at Marriott La Jolla, successful at consistently delivering highest quality service.

Skills
  • Beer, wine and soju cocktails
  • Suggestive selling
  • Extensive spirits knowledge
  • Safe serving knowledge
  • Outstanding customer service
  • Health codes compliance
  • Maintaining glassware stock
  • Anticipating guest needs
  • Wine and liquor expertise
  • Outgoing personality
  • Balancing the cash register
  • Extensive beer knowledge
  • Service-oriented mindset
  • Food service
  • Cash and credit transactions
  • Employee training
  • Maintaining a clean bar
Experience
Company Name | City, StateFloor Supervisor/Bartender10/2017 - Current
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Implemented special events to boost customer numbers and profits.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Ordered inventory to meet expected demand with adequate stock.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Poured wine, beer and cocktails for patrons.
  • Collected and organized daily till totals and tips.
  • Lowered liquor costs by training bar staff on precision pouring and waste reduction.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Met customer, business operations and server needs with minimal errors or delays.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Prepared new garnishes, juices and other perishables daily.
  • Interacted with customers, completed transactions and maintained work areas according to all relevant professional standards and codes.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Created unique cocktails for special events.
  • Created rapport with new and returning patrons to foster guest satisfaction.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Restocked beer and liquor regularly and after special events.
  • Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
  • Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
  • Received cash and card payments for balances owed.
  • Kept supplies stored in proper locations according to health code standards.
  • Monitored patron alcohol consumption to encourage safety.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Collected appetizer, entree and wine orders from patrons.
  • Advertised, marketed and recommended drink options to guests.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Prepared specialty drinks to support servers.
  • Used POS system to input orders, create checks and issue receipts.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Promoted products to customers to enhance bill totals with high-profit items.
  • Made alcohol and beverage orders for clients.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Prepared and served over [Number] drinks per shift in high-volume [Type] environment.
  • Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
  • Increased average ticket amounts by upselling customers from shelf to premium brands.
  • Processed above-average daily revenue and consistently met targets for special events and promotions.
  • Reinvented classic cocktails such as Cosmopolitans and Old Fashioned to complement new menu options.
  • Introduced new seasonal and special events menu items to successfully increase monthly sales.
Company Name | City, StateBarback05/2017 - 10/2017
  • Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
  • Maintained spotless, well-stocked bar organized and ready for any customer demand.
  • Replenished bar glasses, garnishes and condiments.
  • Took food and drinks to bar and table customers.
  • Studied bartenders to learn recipes for different mixed cocktails.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Trained staff, oversaw operations and resolved issues to enhance customer service.
  • Built excellent relationships with guests to achieve repeat business.
  • Completed side work, such as stocking bar items, rolling silverware, polishing glasses, cleaning menus and replenishing condiments.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Gathered, washed, polished and restocked drink glasses.
  • Resolved issues with guest orders.
  • Maximized employee morale by correcting performance issues.
  • Bussed tables and bar areas, reset table supplies and sanitized surfaces.
  • Demonstrated menu knowledge by enthusiastically making recommendations.
  • Attended to up to [Number] guests per night in busy environment.
Company Name | City, StateServer04/2016 - 03/2017
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Developed strong and lasting resident relationships.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Implemented sanitary food handling, holding and service protocols.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Set up tables and counters to prepare dining and serving areas.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Relayed orders and special requests to cooks.
  • Calculated charges, issued table checks and collected payments from customers.
  • Handled special customer requests such as separate checks and menu substitutions.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Provided timely checks on guest needs and brought requests.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Restocked tables, wait staff areas and order staging areas.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Discussed dining menu information to aid in decision process for senior residents.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Inventoried food supplies to determine needs and replenish stations.
  • Refilled drinks at [Number] tables throughout service areas, checking in with diners about specific needs.
  • Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
  • Monitored [Type] dining rooms for safety and customer needs, upholding high standards for service and experiences.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Set [Number] tables for [Type] meals to prepare for over [Number] daily diners and reset tables after customers left.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Took over [Number] daily orders to tables from kitchen area.
Education and Training
Mesa State | CitySome College (No Degree) in Business
Colorado Mountain College | CityAssociate of Arts in Business
San Diego City College | City, StateBachelor of Science in Marine Biology
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Resume Overview

School Attended

  • Mesa State
  • Colorado Mountain College
  • San Diego City College

Job Titles Held:

  • Floor Supervisor/Bartender
  • Barback
  • Server

Degrees

  • Some College (No Degree) in Business
    Associate of Arts in Business
    Bachelor of Science in Marine Biology

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