Store Manager equipped with extensive experience in buying, marketing, retail management and sales. Employs excellent customer service, leadership skills and multi-tasking strengths.
- Excellent Customer Service
- Outstanding Communication Skills
- Exceptional Leader
- Store operations
- Store opening and closing procedures
- Recruiting and interviewing
-Fashion and design background
Answered customers' questions and addressed problems and complaints in person and via phone.
Help customers select products that best fit their personal needs.Opened and closed the store, which included counting cash drawers and making bank deposits.Maintained visually appealing and effective displays for the entire store.Offered exceptional customer service to differentiate and promote the company brand.Educated customers on product and service offerings.Oversaw all daily operations of [Number] store locations.Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Kept current on market and product trends to effectively answer customer questions.Designed displays to make the store experience interactive and engaging.Displayed the appropriate signage for products and sales promotions.Arranged items in favorable positions and areas of the store for optimal sales.Selected merchandise based on the most favorable price and quality.Established and maintained proper high traffic displays, resulting in increased sales.Addressed customer inquiries and resolved complaints.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Completed weekly schedules according to payroll policies.Trained staff to deliver outstanding customer service.Analyzed marketing information and translated it into strategic plans.Planned and negotiated media buys, including TV, radio, print and digital.Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness.Created an official company page on Facebook to facilitate interaction with customers.Managed all social media programs, including Internet forums, blogs, social networking applications and message boards.Managed the in-house advertising program consisting of print and media collateral pieces.
Aside from Marketing Coordinator, also performed duties as a COS (Check Out Supervisor)
Apparel Design and Manufacturing
Ten years of retail experience,Exceptional Customer Service Skills, "Clienteling", Merchandising, Marketing with emphasis in Social Media such as Instagram, Facebook, Twitter, Buyer, and Stylist.
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