Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 4+ years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Skills
  • Customer assistance
  • Cash register operation
  • Documentation and recordkeeping
  • POS system operation
  • Inventory management
  • Retail sales
  • Retail merchandising expertise
  • Teamwork
  • Accurate money handling
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Interpersonal and written communication
  • Sales expertise
  • Cheerful and energetic
  • High-end fashion knowledge
  • Flexible
  • Organized
  • Reliable and dependable
  • Analytical
  • Detail-oriented
  • Strong communication skills
Experience
09/2017 to Current Floor Supervisor Coastal Farm & Home Supply Llc | Wenatchee, WA,
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Maintained all merchandising standards by building attractive displays and monitoring inventory levels.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Offered product and service consultations and employed upselling techniques.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended optimal merchandise based on customer needs and desires.
  • Educated customers on product and service offerings.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Used register system to ring up customer purchases, process payments and issue receipts.
10/2016 to 12/2017 Sales Associate Wal-Mart | Katy, TX,
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Educated customers on product and service offerings.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Negotiated and closed deals with minimal oversight.
  • Recommended merchandise to customers based on needs and preferences.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Recommended optimal merchandise based on customer needs and desires.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Offered product and service consultations and employed upselling techniques.
10/2015 to 02/2016 Sales Associate Wal-Mart | Keller, TX,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Educated customers on product and service offerings.
  • Generated brand awareness and positive product impressions to increase sales.
  • Provided every customer with professional and polite support for sales and service needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Drove sales by effectively upselling and cross-selling products to maximize profitability.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Education and Training
Expected in Associate of Science | Psychology Ivy Tech, Valparaiso, iN, GPA:
Expected in 2010 | Portage High School, Portage, IN GPA:

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Resume Overview

School Attended

  • Ivy Tech
  • Portage High School

Job Titles Held:

  • Floor Supervisor
  • Sales Associate
  • Sales Associate

Degrees

  • Associate of Science

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