Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 4+ years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Skills
Customer assistance
Cash register operation
Documentation and recordkeeping
POS system operation
Inventory management
Retail sales
Retail merchandising expertise
Teamwork
Accurate money handling
Assessed customer product needs and interests in order to best recommend suitable items.
Interpersonal and written communication
Sales expertise
Cheerful and energetic
High-end fashion knowledge
Flexible
Organized
Reliable and dependable
Analytical
Detail-oriented
Strong communication skills
Experience
09/2017 to CurrentFloor SupervisorCoastal Farm & Home Supply Llc | Wenatchee, WA,
Organized and updated schedules to optimize coverage for expected customer demands.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Maintained all merchandising standards by building attractive displays and monitoring inventory levels.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Delegated tasks appropriate to individual employees to provide development opportunities.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Offered product and service consultations and employed upselling techniques.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Recommended optimal merchandise based on customer needs and desires.
Educated customers on product and service offerings.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Stayed up to date on store promotions, payment policies and security practices.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Used register system to ring up customer purchases, process payments and issue receipts.
10/2016 to 12/2017Sales AssociateWal-Mart | Katy, TX,
Used register system to ring up customer purchases, process payments and issue receipts.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Educated customers on product and service offerings.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Negotiated and closed deals with minimal oversight.
Recommended merchandise to customers based on needs and preferences.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Recommended optimal merchandise based on customer needs and desires.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Offered product and service consultations and employed upselling techniques.
10/2015 to 02/2016Sales AssociateWal-Mart | Keller, TX,
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Educated customers on product and service offerings.
Generated brand awareness and positive product impressions to increase sales.
Provided every customer with professional and polite support for sales and service needs.
Processed payments and maintained accurate drawers to meet financial targets.
Bagged, wrapped and packaged purchases according to customer needs.
Initiated friendly conversation with each customer to determine level of assistance required.
Maintained current store, product and promotional knowledge to drive consistent sales.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Drove sales by successfully employing strategies such as upselling and cross-selling.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Drove sales by effectively upselling and cross-selling products to maximize profitability.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Education and Training
Expected in Associate of Science | PsychologyIvy Tech, Valparaiso, iN, GPA:
Expected in 2010 | Portage High School, Portage, INGPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
