Security Officer equipped with an excellent memory and awareness of surrounding people, events and facilities. Exercises sound judgment during crisis and emergency situations. Security Guard equipped with excellent communication skills who consistently maintains detailed logs of important events. Experience testifying in court and aiding in law enforcement investigations. Results-oriented Security Guard who approaches surveillance cases with careful reasoning and attentiveness. Strong law enforcement procedures and criminal law knowledge. Security Officer with strong leadership skills desiring a position in safety and security management in a team-oriented environment. Security Officer who upholds high ethical standards and is honest with supervisors, employees and customers at all times regarding suspicious events and security questions. Security Officer Who is focused on safety and security management, as well as asset recovery. Skilled in problem solving and conflict resolution. Surveillance expert highly skilled in responding to emergency situations and providing crisis intervention. Bilingual and capable of handling multiple testing projects simultaneously. Risk management and defect prevention specialist. Energetic culinary professional with blend of creativity, passion for food and exceptional cooking skills. Work well as dynamic leader in high-pressure restaurant settings.
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- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Trained team members in successful strategies to meet operational and sales targets.
- Opened and closed store 7 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Submitted reports to senior management to aid in business decision-making and planning.
- Provided sales feedback to management to address concerns in sales reports.
- Handled 200 inbound calls per shift to provide callers with product and service information and generate quotes from 6:00am to 7:00pm
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Opened new accounts and documented personal, demographic and payment information in system.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Provided information about available products and services including membership details and purchase advantages.
- Overcame objections using friendly, persuasive strategies.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Monitored social media and online sources for industry trends.
- Increased customer satisfaction by resolving phone or internet issues.
- Drove operational improvements which resulted in savings and improved profit margins.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Requested official identification for codes purchases and verified details, consistently meeting strict legal standards of underage sales.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Assisted in development of trainees, providing instruction and support to optimize readiness.
- Stocked shelves to match planogram images and instructions.
- Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Managed inventory storage in clean and organized fashion.
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School Attended
- Florida Career College
Job Titles Held:
- Floor Supervisor
- TCIM TELEPERFORMANCE
- Stock Associate
Degrees
- Associate of Arts
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