Seasoned Floor Supervisor successful at leading, motivating and developing teams of up to 20 employees devoted to Sales. Top-notch skills include leadership, decision-making and time management built over 5 years in management. Looking to take on a new long-term position with growth potential.
Skills
Performance improvements
POS systems operations
Employee development
Customer relations
Safety standards
Mentoring and training
Multitasking
Work ethic
Organization
Team management
Supervision
Working collaboratively
Organizational skills
Computer skills
Experience
Floor Supervisor, 05/2021 - Current Columbia Sportswear Company – Gettysburg, PA,
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Delegated tasks appropriate to individual employees to provide development opportunities.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Increased employee morale with incentive prices, chats on how to improve and sales strategies.
Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Monitored performance of 13 team members to develop optimization plans.
Monitored sales performance through analysis of sales reports and comparison shopping.
Enhanced sales by implementing merchandising and promotional improvements.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Shift Manager/Key Holder, 06/2020 - 09/2021 Mfa Oil – Oakland City, IN,
Maintained store in clean and neat manner.
Signed for incoming shipments in manager's absence.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Operated cash register.
Set up visually appealing promotional displays.
Delegated tasks appropriate to individual employees to provide development opportunities.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Organized and updated schedules to optimize coverage for expected customer demands.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Responded to safety and loss prevention incidents.
Enhanced sales by implementing merchandising and promotional improvements.
Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Recommended improvements to store procedures.
Manager, 09/2019 - 08/2021 Kern County Superintendent Of Schools Office - Kcsos – Bakersfield, CA,
Observed culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
Promoted effective professional relationships with coaching staff and athletes by showing respect, dependability and being courteous.
Placed orders for sporting goods equipment and maintained accurate records on equipment inventory.
Managed all travel and transportation arrangements to help athletes participate in away games and out-of-state tournaments.
Reviewed student grades for eligibility reasons and collected all paperwork concerning annual physicals.
Managed behavior of players, coaches and crowd to facilitate gameplay.
Explained rules, regulations and league guidelines to players and coaches.
Fostered sportsmanship among players and coaches to minimize in-game conflict.
Reacted to complex game situations quickly and effectively.
Awarded points, verified score calculations and communicated end-of-game results to teams and spectators.
Tracked game scores, added or subtracted points and imposed penalty points.
Inspected sporting equipment and participants to check compliance with event and safety regulations.
Assisted new referees with training and learning specific game rules and regulations.
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