Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Seasoned Floor Supervisor successful at leading, motivating and developing teams of up to twenty employees devoted to Top-notch skills include leadership, decision-making and time management built over 13 years in Sales/Management. Responsive team leader with strong management background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Looking to take on a new long-term position with growth potential.

Skills
  • Performance improvements
  • Stock management
  • Employee development
  • Customer relations
  • Mentoring and training
  • Safety standards
  • Planning production
  • Budget controls
  • Teambuilding
  • Friendly, positive attitude
  • Multitasking
  • Reliable and trustworthy
Experience
11/2020 to Current Floor Supervisor Mcdonald's | Hagerstown, MD,
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
09/2019 to Current Key Holder Vince Holding Corp. | Atlanta, GA,
  • Supported and supervised store opening and closing procedures, including bank deposits and security procedures.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Compiled weekly monetary reports and records for store managers.
  • Monitored customer traffic to determine appropriate staffing and create customer engagement strategies.
  • Maintained and achieved measurable goals to improve sales.
  • Operated cash register.
  • Maintained store in clean and neat manner.
09/2016 to Current Women's Merchandiser Saks Fifth Avenue | City, STATE,
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Displayed appropriate signage for products and sales promotions.
  • Printed labels and tags for for-sale merchandise.
  • Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
  • Updated seasonal displays such as windows and mannequins to highlight current product lines.
  • Organized and located inventory, updating store spreadsheets to reflect statistical data.
  • Selected merchandise based on quality and cost-efficiency models.
  • Identified labels, trends and opportunities by sampling competitor shopping experiences.
  • Conducted staff meetings with sales personnel to introduce new merchandise.
  • Authorized invoice payments and merchandise returns.
03/2011 to 09/2017 Counter Manager Belk Department Store | City, STATE,
  • Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
  • Maintained records related to sales and placed special orders for desired items.
  • Described merchandise and explained use, operation, and care of merchandise to customers.
  • Counted and balanced registers.
  • Directed and supervised staff performance.
  • Used Point of Sale register system to complete transactions.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Instructed staff on procedures for handling difficult transactions.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Increased sales on consistent basis by developing key customer relationships.
  • Hired, trained, supervised and motivated team of six retail professionals to provide knowledgeable and fast service to every guest.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.

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School Attended

    Job Titles Held:

    • Floor Supervisor
    • Key Holder
    • Women's Merchandiser
    • Counter Manager

    Degrees

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