, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Seasoned Floor Supervisor successful at leading, motivating and developing teams of up to twenty employees devoted to Top-notch skills include leadership, decision-making and time management built over 13 years in Sales/Management. Responsive team leader with strong management background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Looking to take on a new long-term position with growth potential.
Skills
Performance improvements
Stock management
Employee development
Customer relations
Mentoring and training
Safety standards
Planning production
Budget controls
Teambuilding
Friendly, positive attitude
Multitasking
Reliable and trustworthy
Experience
11/2020 to CurrentFloor SupervisorMcdonald's | Hagerstown, MD,
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Delegated tasks appropriate to individual employees to provide development opportunities.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Managed inventory and stock levels in coordination with purchasing and receiving department.
Organized and updated schedules to optimize coverage for expected customer demands.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
09/2019 to CurrentKey HolderVince Holding Corp. | Atlanta, GA,
Supported and supervised store opening and closing procedures, including bank deposits and security procedures.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Partnered with store leadership team to learn and understand management processes and reports.
Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
Protected store assets by assisting with audits, routine cycle counts and physical inventory.
Compiled weekly monetary reports and records for store managers.
Monitored customer traffic to determine appropriate staffing and create customer engagement strategies.
Maintained and achieved measurable goals to improve sales.
Operated cash register.
Maintained store in clean and neat manner.
09/2016 to CurrentWomen's MerchandiserSaks Fifth Avenue | City, STATE,
Arranged items in favorable positions and areas of store to attract customers and optimize sales.
Assisted in gathering and moving materials and equipment for assigned displays.
Displayed appropriate signage for products and sales promotions.
Printed labels and tags for for-sale merchandise.
Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
Updated seasonal displays such as windows and mannequins to highlight current product lines.
Organized and located inventory, updating store spreadsheets to reflect statistical data.
Selected merchandise based on quality and cost-efficiency models.
Identified labels, trends and opportunities by sampling competitor shopping experiences.
Conducted staff meetings with sales personnel to introduce new merchandise.
Authorized invoice payments and merchandise returns.
03/2011 to 09/2017Counter ManagerBelk Department Store | City, STATE,
Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
Maintained records related to sales and placed special orders for desired items.
Described merchandise and explained use, operation, and care of merchandise to customers.
Counted and balanced registers.
Directed and supervised staff performance.
Used Point of Sale register system to complete transactions.
Identified appropriate solutions to minimize issues and quickly solve problems.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Displayed merchandise for upcoming sales in visually appealing way.
Instructed staff on procedures for handling difficult transactions.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Increased sales on consistent basis by developing key customer relationships.
Hired, trained, supervised and motivated team of six retail professionals to provide knowledgeable and fast service to every guest.
Collaborated with all company departments to ensure cohesive branding and strategic product placement.
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