floor supervisor resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Experienced Floor Supervisor well-versed in directing, motivating and enhancing teams of 6 personnel focused on merchandising/stock management. Excellent leader, decision-maker and time-manager with a 7 -year career in retail. Pursuing new professional challenges with a growth-oriented company.
Skills
Quality controls
Operations oversight
POS systems operations
Stock management
Team supervision
Performance optimization
Customer relations
Distribution center management
Strategic Selling
Merchandising operations
Motivated team player
Credit card transactions
People-oriented
Employee relations
Excellent communication skills
Training and development
Cash register familiarity
Retail merchandising specialist
Strong work ethic
Retail sales
Personable
Skilled problem solver
Fluent in English and Spanish
Sales experience
Shipment processing
Active listening skills
Accurate money handling
Customer service-oriented
Work History
Floor Supervisor, 08/2013 - Current South Georgia Medical Center – Nashville, GA,
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Trained team members in successful strategies to meet operational and sales targets.
Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Opened and closed store two days per week by counting registers, making deposits and storing and filing all daily paperwork.
Submitted reports to senior management to aid in business decision-making and planning.
Tracked and prioritized work orders to meet daily production requirements
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Salesperson, 11/2011 - 08/2013 Hendrick Automotive Group – Easley, SC,
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Aided English and Spanish speaking customers, increasing customer loyalty 100%.
Approached browsing customers to initiate conversations to determine buying preferences.
Developed and grew leads through repeat business and customer referrals.
Assistant Manager, 07/2010 - 11/2011 Cafe Rio – West Valley City, UT,
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Monitored employee performance and developed improvement plans.
Trained team members in successful strategies to meet operational and sales targets.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Coached team on effective upselling and cross-selling methods.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Education
High School Diploma: , Expected in - Rogers High School - Rogers, AR GPA: Status -
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