Floor Supervisor Resume Example
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FLOOR SUPERVISOR
Professional Summary
Experienced Floor Supervisor well-versed in directing, motivating and enhancing teams of 6 personnel focused on merchandising/stock management. Excellent leader, decision-maker and time-manager with a 7 -year career in retail. Pursuing new professional challenges with a growth-oriented company.
Skills
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Work History
08/2013 - CurrentFloor Supervisor | South Georgia Medical Center - Nashville , GA
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Opened and closed store two days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Submitted reports to senior management to aid in business decision-making and planning.
- Tracked and prioritized work orders to meet daily production requirements
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
11/2011 - 08/2013Salesperson | Hendrick Automotive Group - Easley , SC
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Aided English and Spanish speaking customers, increasing customer loyalty 100%.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Developed and grew leads through repeat business and customer referrals.
07/2010 - 11/2011Assistant Manager | Cafe Rio - West Valley City , UT
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Monitored employee performance and developed improvement plans.
- Trained team members in successful strategies to meet operational and sales targets.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Coached team on effective upselling and cross-selling methods.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Advanced to keyholder and assistant manager-in-charge in manager's absence.
Education
Rogers High School, City, StateHigh School Diploma:
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Resume Overview
School Attended
- Rogers High School
Job Titles Held:
- Floor Supervisor
- Salesperson
- Assistant Manager
Degrees
- High School Diploma :
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