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Floor Supervisor Resume Example

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PC
FLOOR SUPERVISOR
Professional Summary

Experienced Floor Supervisor well-versed in directing, motivating and enhancing teams of 6 personnel focused on merchandising/stock management. Excellent leader, decision-maker and time-manager with a 7 -year career in retail. Pursuing new professional challenges with a growth-oriented company.

Skills
  • Quality controls
  • Operations oversight
  • POS systems operations
  • Stock management
  • Team supervision
  • Performance optimization
  • Customer relations
  • Distribution center management
  • Strategic Selling
  • Merchandising operations
  • Motivated team player
  • Credit card transactions
  • People-oriented
  • Employee relations
  • Excellent communication skills
  • Training and development
  • Cash register familiarity
  • Retail merchandising specialist
  • Strong work ethic
  • Retail sales
  • Personable
  • Skilled problem solver
  • Fluent in English and Spanish
  • Sales experience
  • Shipment processing
  • Active listening skills
  • Accurate money handling
  • Customer service-oriented
Work History
08/2013 - CurrentFloor Supervisor | Meeks The Builders Choice - Rogers, AR
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Opened and closed store two days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Tracked and prioritized work orders to meet daily production requirements
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
11/2011 - 08/2013Salesperson | Tuckers Furniture And Applicances - Rogers, AR
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Aided English and Spanish speaking customers, increasing customer loyalty 100%.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Developed and grew leads through repeat business and customer referrals.
07/2010 - 11/2011Assistant Manager | Christopher & Banks Corp - Rogers, AR
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Monitored employee performance and developed improvement plans.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Coached team on effective upselling and cross-selling methods.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
Education
Rogers High School, Rogers, ARHigh School Diploma:
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Resume Overview

Companies Worked For:

  • Meeks The Builders Choice
  • Tuckers Furniture And Applicances
  • Christopher & Banks Corp

School Attended

  • Rogers High School

Job Titles Held:

  • Floor Supervisor
  • Salesperson
  • Assistant Manager

Degrees

  • High School Diploma :

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