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Floor Supervisor Resume Example

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FLOOR SUPERVISOR
Professional Summary

Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring twenty-plus years of experience to dynamic new position.

Work History
Company Name- Floor Supervisor
City, State12/2017 - Current
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Reduced employee turnover with hands-on leadership and coaching
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Opened and closed store five days per week by counting registers, making deposits and storing and filing all daily paperwork
  • Eliminated customer service issues by quickly resolving disputes and correcting problems
  • Completed all point of sale opening and closing procedures, including counting contents of cash register
  • Shared best practices for sales and customer service with other team members to help improve store's efficiency
  • Determined customer needs by asking relevant questions and listening actively to responses
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Assisted customers by answering questions and fulfilling requests
  • Answered questions about store policies and concerns to support positive customer experiences
  • Marked-down clearance items and relocated merchandise to proper store areas
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Called and did first round of interviews to add to the team
Company Name- Operations Manager
City, State01/2007 - 12/2017
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Reviewed and resolved differences between accounting information and cash drawer
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Requested official identification for alcoholic and pharmaceutial purchases and verified details, consistently meeting strict legal standards of underage sales
  • Delegated daily tasks and oversaw multiple employees
  • Welcomed customers into store and helped locate items
  • Stocked, monitored and maintained inventory of diverse products
  • Answered customer telephone calls promptly and in appropriate manner
  • Followed merchandising guidelines to present visually appealing displays
  • Managed inventory storage in clean and organized fashion
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products
  • Stayed current on available products, store promotions and customer service policies to better assist with any need
  • Blocked and faced products on displays and shelves in accordance with company policy
  • Completed physical inventory counts each year
  • Scanned shelves and product cases to locate expired, outdated and spoiled items
  • Marked-down clearance items and relocated merchandise to proper store areas
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Company Name- Assistant Manager
City, State06/2004 - 10/2006
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
  • Managed multiple sales associates successfully in fast-paced environment through proactive communication and positive feedback
  • Monitored employee performance and developed improvement plans
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Trained team members in successful strategies to meet operational and sales targets
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
  • Mentored ten-member sales team in applying effective sales techniques and delivering top-notch customer service
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Assessed workloads to meet seasonal fluctuation needs
  • Assisted Manager in interview process of prospective employees and provided feedback
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions
  • Onboarded new employees, including training, mentoring and new hire documentation
  • Coached team on effective upselling and cross-selling methods
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Skills
  • POS systems operations
  • Quality controls
  • Operations oversight
  • Stock management
  • Team supervision
  • Employee training
  • Sales techniques
  • Customer relations
  • Merchandising operations
  • Friendly demeanor
  • Opening and closing procedures
  • Detail-oriented
  • Accurate money handling
  • Basic administrative knowledge
  • Employee relations
  • People-oriented
  • Cash register familiarity
  • Training and development
  • Retail sales
  • Merchandising
  • Strong work ethic
Education
McKendree UniversityCity, StateSome College (No Degree): English
Riverside-Brookfield HIgh SchoolCity06/1997High School Diploma
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Resume Overview

School Attended

  • McKendree University
  • Riverside-Brookfield HIgh School

Job Titles Held:

  • Floor Supervisor
  • Operations Manager
  • Assistant Manager

Degrees

  • Some College (No Degree) : English
    High School Diploma

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