Floor Supervisor Resume Example
Love this resume?Build Your Own Now
FLOOR SUPERVISOR
Professional Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring twenty-plus years of experience to dynamic new position.
Work History
Tropicana Entertainment- Floor Supervisor
Saint Louis , MO12/2017 - Current
Saint Louis , MO12/2017 - Current
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Reduced employee turnover with hands-on leadership and coaching
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Opened and closed store five days per week by counting registers, making deposits and storing and filing all daily paperwork
- Eliminated customer service issues by quickly resolving disputes and correcting problems
- Completed all point of sale opening and closing procedures, including counting contents of cash register
- Shared best practices for sales and customer service with other team members to help improve store's efficiency
- Determined customer needs by asking relevant questions and listening actively to responses
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Assisted customers by answering questions and fulfilling requests
- Answered questions about store policies and concerns to support positive customer experiences
- Marked-down clearance items and relocated merchandise to proper store areas
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Called and did first round of interviews to add to the team
Cpi Security- Operations Manager
Columbia , SC01/2007 - 12/2017
Columbia , SC01/2007 - 12/2017
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Reviewed and resolved differences between accounting information and cash drawer
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Requested official identification for alcoholic and pharmaceutial purchases and verified details, consistently meeting strict legal standards of underage sales
- Delegated daily tasks and oversaw multiple employees
- Welcomed customers into store and helped locate items
- Stocked, monitored and maintained inventory of diverse products
- Answered customer telephone calls promptly and in appropriate manner
- Followed merchandising guidelines to present visually appealing displays
- Managed inventory storage in clean and organized fashion
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products
- Stayed current on available products, store promotions and customer service policies to better assist with any need
- Blocked and faced products on displays and shelves in accordance with company policy
- Completed physical inventory counts each year
- Scanned shelves and product cases to locate expired, outdated and spoiled items
- Marked-down clearance items and relocated merchandise to proper store areas
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Mfa Oil- Assistant Manager
Shell Knob , MO06/2004 - 10/2006
Shell Knob , MO06/2004 - 10/2006
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
- Managed multiple sales associates successfully in fast-paced environment through proactive communication and positive feedback
- Monitored employee performance and developed improvement plans
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Trained team members in successful strategies to meet operational and sales targets
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
- Mentored ten-member sales team in applying effective sales techniques and delivering top-notch customer service
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Assessed workloads to meet seasonal fluctuation needs
- Assisted Manager in interview process of prospective employees and provided feedback
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Onboarded new employees, including training, mentoring and new hire documentation
- Coached team on effective upselling and cross-selling methods
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Skills
- POS systems operations
- Quality controls
- Operations oversight
- Stock management
- Team supervision
- Employee training
- Sales techniques
- Customer relations
- Merchandising operations
- Friendly demeanor
- Opening and closing procedures
- Detail-oriented
- Accurate money handling
- Basic administrative knowledge
- Employee relations
- People-oriented
- Cash register familiarity
- Training and development
- Retail sales
- Merchandising
- Strong work ethic
Education
McKendree UniversityCity, StateSome College (No Degree): English
Riverside-Brookfield HIgh SchoolCity06/1997High School Diploma
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Word choice
- Length
- Measurable results
- Typos
Resume Overview
School Attended
- McKendree University
- Riverside-Brookfield HIgh School
Job Titles Held:
- Floor Supervisor
- Operations Manager
- Assistant Manager
Degrees
- Some College (No Degree) : English
High School Diploma
Similar Resumes
