Floor Owner : GSC Resume Example
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FLOOR OWNER : GSC
Summary
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of those from different backgrounds.
Skills
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Experience
Floor Owner : GSC / Copart - Grantville , PA08/2020 - Current
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Assessed, optimized and elevated operations to target current and expected demands.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of directives to progress the department and grave shift.
- Supervised performance of more then 50 workers with goals of improving productivity, efficiency and performance.
- Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
- Provided a wonderful and enthusiastic support environment for new and returning team members.
- Enhanced customer satisfaction ratings by building client rapport and timely resolving crises and issues.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight
- Coached, trained and mentored new team members.
- Collaborated with staff to maximize customer satisfaction and streamline procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
QA Intern / Whirlpool - Aurora , CO06/2020 - 08/2021
- Gained a well-rounded view of managing all phases of QA projects from test development to launch.
- Checked functional requirements by assisting with QA test planning.
- Detected issues by performing quality assurance tests on Covid-19 project.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Secured positive customer experiences while executing effective quality assurance practices.
- Increased process improvement initiatives by troubleshooting problems for corrective action to boost functionality and workflow.
Zone Leader : GSC / Kroger - Hilliard , OH06/2020 - 08/2021
- Delegated work to staff, setting priorities and goals.
- Balanced workloads to meet targets without overtaxing employees.
- Followed all safety protocols and company processes and procedures.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Employed process improvement initiatives within department.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Enforced safety rules and other policies to protect employees and minimize company liability.
Busser /Trainer / San Manuel Indian Bingo And Casino - City , STATE05/2019 - 06/2020
- Monitored customer movements and quickly cleared empty tables for future customers.
- Verified adequate levels of supplies such as linens and trays and restocked low items.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Cleared tables efficiently to maintain high turnover rate and minimize wait times.
- Trained new employees to perform duties by showing how to perform all duties required of bussers.
- Consistently went above and beyond expectations by helping with Servers, Cashiers and management to support teammates and provide customer service.
- Greeted guests with friendliness and professionalism.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Managed inventory of dining room products, including condiments, linens and flatware.
- Supported serving staff in delivering accurate and well-presented food orders.
- Applied proactive and resourceful nature to create pleasant guest experiences.
- Backed up cashier staff to process customer orders and payments.
Forklift Operator / Apl Logistics - City , STATE11/2018 - 03/2019
- Tied and secured loads to prevent shifting or damage to items.
- Estimated weights, heights and centers of balance to make precise placements.
- Recorded count and condition of all cargo received.
- Divided and sorted product shipments received using account information and shipping labels.
- Consistently met deadlines for loading trailers to meet departure deadlines.
- Complied with OSHA regulations, company policies and protocols to maintain safe and efficient operations.
- Pulled and prepared product for shipment to guarantee loads of exact quantity and product type.
- Identified and troubleshot issues with equipment and completed basic repairs to restore functionality.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Documented all tally sheets, slot changes, shuttle transfers and other paperwork.
- Completed routine post and pre-operation inspections of forklifts and other heavy equipment.
- Communicated with team members to coordinate efficient and accurate movements.
- Transferred materials to and from warehouses, production lines and packaging lines.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
- Transported material to correct locations and documented inventory changes.
- Inspected lifts before use to prevent damage to goods.
- Rotated stock and cleared sales floor of debris.
- Maintained current forklift training and certification as required by company policies.
- Stored and retrieved materials according to first-in/first-out principle.
- Sustained forklift functionality by following operating instructions, troubleshooting breakdowns and performing preventive maintenance.
- Drove industrial vehicles and equipment to transport goods and materials, load and unload designated trailers and route trucks.
- Checked inbound and outbound products, inspected for damage and recorded product code dates.
- Relocated goods from dock area to appropriate storage locations.
- Used equipment such as loaders, hand trucks, forklifts and cranes safely.
- Weighed materials and recorded weights on tags, labels and production schedules.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Immediately reported any safety and quality issues to management.
- Acted as spotter to alert forklift driver if products were slipping or falling.
- Examined empty pallets for damage and moved pallets to proper storage areas.
- Logged weight and destination production data in detailed daily logs for management review.
- Secured loads on pallets to minimize damage and worker injuries.
- Filled out inspection logs at beginning of each shift.
- Noted and recorded receipt of materials on drivers' paperwork.
Shop Steward / Sears Brands LLC - City , STATE08/2016 - 09/2018
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Coordinated with production teammates to determine scheduling and conflict resolutions.
- Recognized defective material and reported issues to management to facilitate prompt resolution.
- Assisted assessment of finalized product development to maintain QC standards.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Completed product assembly according to standardized procedures.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Built and packaged products to comply with multiple work orders and deadlines.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
Education and Training
Chaffey College - City, StateSome College (No Degree)
Henry J. Kaiser High School - City, State05/2012High School Diploma
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Resume Overview
School Attended
- Chaffey College
- Henry J. Kaiser High School
Job Titles Held:
- Floor Owner : GSC
- QA Intern
- Zone Leader : GSC
- Busser /Trainer
- Forklift Operator
- Shop Steward
Degrees
- Chaffey College -
City,
State Some College (No Degree)
Henry J. Kaiser High School - City, State 05/2012 High School Diploma
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