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Floor Owner : GSC Resume Example

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FLOOR OWNER : GSC
Summary

Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of those from different backgrounds.

Skills
  • Quality management systems
  • Team oversight
  • Talent development
  • Program creation and implementation
  • Customer relations
  • Strategic planning
  • Staff training and development
  • Contract negotiation expertise
  • Employee development
  • Goal-oriented
  • Processes and procedures
  • Leadership
  • Issue and conflict resolution
  • Lead generation
  • Troubleshooting
  • Teambuilding
  • Organizational skills
  • Computer skills
  • Customer service
  • Work ethic
  • Communication
  • Collaboration
  • Conflict mediation
  • Courteous demeanor
  • Schedule mastery
  • Process optimization
  • Problem-solving abilities
  • Technologically savvy
  • High-energy attitude
  • Adaptive team player
  • Quality assurance controls
  • Conflict resolution techniques
  • Focused on customer satisfaction
  • Deadline-oriented
  • Management of remote employees
  • Skilled multi-tasker
  • Training and coaching
  • Meticulous attention to detail
  • Persuasive
  • Labor relations
Experience
Floor Owner : GSC / Company Name - City, State08/2020 - Current
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of directives to progress the department and grave shift.
  • Supervised performance of more then 50 workers with goals of improving productivity, efficiency and performance.
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
  • Provided a wonderful and enthusiastic support environment for new and returning team members.
  • Enhanced customer satisfaction ratings by building client rapport and timely resolving crises and issues.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight
  • Coached, trained and mentored new team members.
  • Collaborated with staff to maximize customer satisfaction and streamline procedures.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
QA Intern / Company Name - City, State06/2020 - 08/2021
  • Gained a well-rounded view of managing all phases of QA projects from test development to launch.
  • Checked functional requirements by assisting with QA test planning.
  • Detected issues by performing quality assurance tests on Covid-19 project.
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Secured positive customer experiences while executing effective quality assurance practices.
  • Increased process improvement initiatives by troubleshooting problems for corrective action to boost functionality and workflow.
Zone Leader : GSC / Company Name - City, State06/2020 - 08/2021
  • Delegated work to staff, setting priorities and goals.
  • Balanced workloads to meet targets without overtaxing employees.
  • Followed all safety protocols and company processes and procedures.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Employed process improvement initiatives within department.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
Busser /Trainer / Company Name - City, State05/2019 - 06/2020
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Cleared tables efficiently to maintain high turnover rate and minimize wait times.
  • Trained new employees to perform duties by showing how to perform all duties required of bussers.
  • Consistently went above and beyond expectations by helping with Servers, Cashiers and management to support teammates and provide customer service.
  • Greeted guests with friendliness and professionalism.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Managed inventory of dining room products, including condiments, linens and flatware.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Applied proactive and resourceful nature to create pleasant guest experiences.
  • Backed up cashier staff to process customer orders and payments.
Forklift Operator / Company Name - City, State11/2018 - 03/2019
  • Tied and secured loads to prevent shifting or damage to items.
  • Estimated weights, heights and centers of balance to make precise placements.
  • Recorded count and condition of all cargo received.
  • Divided and sorted product shipments received using account information and shipping labels.
  • Consistently met deadlines for loading trailers to meet departure deadlines.
  • Complied with OSHA regulations, company policies and protocols to maintain safe and efficient operations.
  • Pulled and prepared product for shipment to guarantee loads of exact quantity and product type.
  • Identified and troubleshot issues with equipment and completed basic repairs to restore functionality.
  • Unloaded incoming items from trucks and rail cars and transported materials to staging area.
  • Documented all tally sheets, slot changes, shuttle transfers and other paperwork.
  • Completed routine post and pre-operation inspections of forklifts and other heavy equipment.
  • Communicated with team members to coordinate efficient and accurate movements.
  • Transferred materials to and from warehouses, production lines and packaging lines.
  • Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
  • Transported material to correct locations and documented inventory changes.
  • Inspected lifts before use to prevent damage to goods.
  • Rotated stock and cleared sales floor of debris.
  • Maintained current forklift training and certification as required by company policies.
  • Stored and retrieved materials according to first-in/first-out principle.
  • Sustained forklift functionality by following operating instructions, troubleshooting breakdowns and performing preventive maintenance.
  • Drove industrial vehicles and equipment to transport goods and materials, load and unload designated trailers and route trucks.
  • Checked inbound and outbound products, inspected for damage and recorded product code dates.
  • Relocated goods from dock area to appropriate storage locations.
  • Used equipment such as loaders, hand trucks, forklifts and cranes safely.
  • Weighed materials and recorded weights on tags, labels and production schedules.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Immediately reported any safety and quality issues to management.
  • Acted as spotter to alert forklift driver if products were slipping or falling.
  • Examined empty pallets for damage and moved pallets to proper storage areas.
  • Logged weight and destination production data in detailed daily logs for management review.
  • Secured loads on pallets to minimize damage and worker injuries.
  • Filled out inspection logs at beginning of each shift.
  • Noted and recorded receipt of materials on drivers' paperwork.
Shop Steward / Company Name - City, State08/2016 - 09/2018
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Coordinated with production teammates to determine scheduling and conflict resolutions.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Assisted assessment of finalized product development to maintain QC standards.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Completed product assembly according to standardized procedures.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Built and packaged products to comply with multiple work orders and deadlines.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
Education and Training
Chaffey College - City, StateSome College (No Degree)
Henry J. Kaiser High School - City, State05/2012High School Diploma
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Resume Overview

School Attended

  • Chaffey College
  • Henry J. Kaiser High School

Job Titles Held:

  • Floor Owner : GSC
  • QA Intern
  • Zone Leader : GSC
  • Busser /Trainer
  • Forklift Operator
  • Shop Steward

Degrees

  • Chaffey College - City, State Some College (No Degree)
    Henry J. Kaiser High School - City, State 05/2012 High School Diploma

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