Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of those from different backgrounds.
Skills
Quality management systems
Team oversight
Talent development
Program creation and implementation
Customer relations
Strategic planning
Staff training and development
Contract negotiation expertise
Employee development
Goal-oriented
Processes and procedures
Leadership
Issue and conflict resolution
Lead generation
Troubleshooting
Teambuilding
Organizational skills
Computer skills
Customer service
Work ethic
Communication
Collaboration
Conflict mediation
Courteous demeanor
Schedule mastery
Process optimization
Problem-solving abilities
Technologically savvy
High-energy attitude
Adaptive team player
Quality assurance controls
Conflict resolution techniques
Focused on customer satisfaction
Deadline-oriented
Management of remote employees
Skilled multi-tasker
Training and coaching
Meticulous attention to detail
Persuasive
Labor relations
Education and Training
Chaffey CollegeRancho Cucamonga, CAExpected in ā ā: - GPA:
Henry J. Kaiser High SchoolFontana, CAExpected in 05/2012 ā āHigh School Diploma: - GPA:
Enhanced operational performance by developing effective business strategies, systems and procedures.
Assessed, optimized and elevated operations to target current and expected demands.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of directives to progress the department and grave shift.
Supervised performance of more then 50 workers with goals of improving productivity, efficiency and performance.
Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
Provided a wonderful and enthusiastic support environment for new and returning team members.
Enhanced customer satisfaction ratings by building client rapport and timely resolving crises and issues.
Contributed to business growth by confirming customer satisfaction with service and quality.
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight
Coached, trained and mentored new team members.
Collaborated with staff to maximize customer satisfaction and streamline procedures.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
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