Floor Manager resume example with 9+ years of experience
Responsible employee bringing 8 years of related experience in customer-service oriented roles. I'm eager to apply relationship building and communication skills to new roles at future job. I'm a hardworking employee focused on maximizing team productivity and customer satisfaction. Have an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Established Child Care Administrator with 1 1/2 years of child care management experience. Accountable for operation of facility while complying with Texas regulations. Consistently balances needs of children with business needs. I'm very enthusiastic & eager to contribute to team success through hard work, attention to detail and excellent organizational skills, also motivated to learn, grow and excel! To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Staff Management
- Hospitality service expertise
- POS inventory system operation
- Performance improvement
- Payment Processing
- Greeting and seating guests
- Time management
- Team building
- Training
- Customer Service
- Strategic Planning
Clive, IA, 06/2020 - Current
- I open the daycare. Greet every parent and child with a warm welcoming smile. I do the food program which is taking attendance for each child and also taking meal attendance (breakfast, lunch and afternoon snack) for each child which is on paper and on computer. I also write down and enter Production reports in computer everyday. I constantly walk around to each class and make sure all teachers needs are met.
- I am in charge of our Facebook page, so I am always taking pics and posting them If we have events, birthdays or news. I am also in charge of dress up days/ special event days. I am responsible for daycare payments wether its check, card or cash. I am in charge of Chapel so I stand at the front and teach our kids dance moves to our Chapel songs.
Sheffield Lake, OH, 04/2013 - 04/2020
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Cross-trained existing employees in order to maximize team performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Provided management with feedback regarding employee performance and training needs.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
- Educated 20 host employees on menu updates and procedural changes.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Planned and executed parties by organizing menus, spaces and special requests.
- Monitored dining room and guest flow to maximize table usage and minimize wait times.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using AGM.
- Assisted managers with quickly resolving service- and food-related issues.
Medford, MA, 09/2012 - 04/2013
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Verified all square feet of restaurant and lounge exceeded state and federal cleanliness standards.
- Planned and executed guest parties by organizing menus, spaces and special requests.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
- Monitored dining room and guest flow to maximize table usage and minimize wait times.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
- Assisted managers with quickly resolving service- and food-related issues.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Saint Louis, MO, 01/2012 - 09/2012
- Maintained organized, presentable merchandise to drive continuous sales.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Prepared merchandise for sales floor by pricing or tagging.
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Resume Overview
School Attended
- LD Bell High School
- Tarrant County College District
Job Titles Held:
- Floor Manager
- Door Coordinator
- Hostess
- Sales Associate
Degrees
- High School Diploma
- Some College (No Degree)
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