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Floor Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Responsible employee bringing 8 years of related experience in customer-service oriented roles. I'm eager to apply relationship building and communication skills to new roles at future job. I'm a hardworking employee focused on maximizing team productivity and customer satisfaction. Have an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Established Child Care Administrator with 1 1/2 years of child care management experience. Accountable for operation of facility while complying with Texas regulations. Consistently balances needs of children with business needs. I'm very enthusiastic & eager to contribute to team success through hard work, attention to detail and excellent organizational skills, also motivated to learn, grow and excel! To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Staff Management
  • Hospitality service expertise
  • POS inventory system operation
  • Performance improvement
  • Payment Processing
  • Greeting and seating guests
  • Time management
  • Team building
  • Training
  • Customer Service
  • Strategic Planning
Education
LD Bell High School Hurst, TX, Expected in 06/2013 High School Diploma : - GPA :
Tarrant County College District Fort Worth, TX Expected in : Elementary School Teaching - GPA :
Work History
Nebraska Furniture Mart, Inc. - Floor Manager
Clive, IA, 06/2020 - Current
  • I open the daycare. Greet every parent and child with a warm welcoming smile. I do the food program which is taking attendance for each child and also taking meal attendance (breakfast, lunch and afternoon snack) for each child which is on paper and on computer. I also write down and enter Production reports in computer everyday. I constantly walk around to each class and make sure all teachers needs are met.
  • I am in charge of our Facebook page, so I am always taking pics and posting them If we have events, birthdays or news. I am also in charge of dress up days/ special event days. I am responsible for daycare payments wether its check, card or cash. I am in charge of Chapel so I stand at the front and teach our kids dance moves to our Chapel songs.
Crh - Door Coordinator
Sheffield Lake, OH, 04/2013 - 04/2020
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Cross-trained existing employees in order to maximize team performance.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Provided management with feedback regarding employee performance and training needs.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
  • Educated 20 host employees on menu updates and procedural changes.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Planned and executed parties by organizing menus, spaces and special requests.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using AGM.
  • Assisted managers with quickly resolving service- and food-related issues.
Marriott International - Hostess
Medford, MA, 09/2012 - 04/2013
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Verified all square feet of restaurant and lounge exceeded state and federal cleanliness standards.
  • Planned and executed guest parties by organizing menus, spaces and special requests.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Arrivia - Sales Associate
Saint Louis, MO, 01/2012 - 09/2012
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Prepared merchandise for sales floor by pricing or tagging.

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Resume Overview

School Attended
  • LD Bell High School
  • Tarrant County College District
Job Titles Held:
  • Floor Manager
  • Door Coordinator
  • Hostess
  • Sales Associate
Degrees
  • High School Diploma
  • Some College (No Degree)