LiveCareer-Resume

Floor Manager resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.

Skills
  • Planning
  • Clerical
  • Team management
  • Organization
  • Multitasking
  • Training & Development
  • Basic math
  • Decision-making
  • Working collaboratively
  • Flexible
  • Microsoft Office
  • Supervision
  • Problem resolution
  • Team building
  • First Aid/CPR
  • Critical thinking
  • Customer service
  • PPE use
Experience
Floor Manager, 05/2019 - 12/2020
Olivetta West Hollywood, CA,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Front Desk Manager , 01/2016 - 03/2019
Marriott International Provo, UT,
  • Oversaw cash and credit card payment transactions at the front desk.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Anticipated guests' needs ahead of time and responded to requests efficiently.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Monitored reservations to track incoming parties and special events.
  • Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
  • Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Balanced hotel accounts at end of each shift.
  • Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
  • Facilitated front desk operations for busy high-volume hotel.
  • Trained front office personnel in fire, life, and other emergency procedures.
  • Adhered to company security and check-in policies and procedures and reported suspicious activity to general manager.
  • Completed financial audits on scheduled basis.
Front Desk Receptionist, 01/2015 - 01/2016
Schulte Hospitality Group Greenville, SC,
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Responded to inquiries and room requests made online, by phone or email.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Facilitated front desk operations for busy high-volume hotel.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Education and Training
High School Diploma: , Expected in 06/2009
-
Wimberley High School - Wimberley, TX,
GPA:

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Resume Overview

School Attended

  • Wimberley High School

Job Titles Held:

  • Floor Manager
  • Front Desk Manager
  • Front Desk Receptionist

Degrees

  • High School Diploma

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