Floor Manager resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.
Skills
Planning
Clerical
Team management
Organization
Multitasking
Training & Development
Basic math
Decision-making
Working collaboratively
Flexible
Microsoft Office
Supervision
Problem resolution
Team building
First Aid/CPR
Critical thinking
Customer service
PPE use
Experience
Floor Manager, 05/2019 - 12/2020 Olivetta – West Hollywood, CA,
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Front Desk Manager , 01/2016 - 03/2019 Marriott International – Provo, UT,
Oversaw cash and credit card payment transactions at the front desk.
Handled payment processing and provided customers with receipts and proper bills and change.
Managed guest check-in and check-out procedures, reservations and payments.
Corrected guest issues promptly with knowledgeable and friendly service.
Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
Managed customer complaints and rectified issues to complete satisfaction.
Mentored new staff on correct procedures, compliance requirements and performance strategies.
Managed tasks and responsibilities for front office employees when the team was understaffed.
Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Anticipated guests' needs ahead of time and responded to requests efficiently.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Arranged special accommodations for guests to maintain optimal satisfaction.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Monitored reservations to track incoming parties and special events.
Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Balanced hotel accounts at end of each shift.
Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
Facilitated front desk operations for busy high-volume hotel.
Trained front office personnel in fire, life, and other emergency procedures.
Adhered to company security and check-in policies and procedures and reported suspicious activity to general manager.
Completed financial audits on scheduled basis.
Front Desk Receptionist, 01/2015 - 01/2016 Schulte Hospitality Group – Greenville, SC,
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Posted charges, updated accounts and issued bills to departing guests.
Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Responded to inquiries and room requests made online, by phone or email.
Arranged special accommodations for guests to maintain optimal satisfaction.
Facilitated front desk operations for busy high-volume hotel.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Coordinated with internal departments to handle wide range of guest needs.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Stayed current on local attractions and special events to help guests with entertainment options.
Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Education and Training
High School Diploma: , Expected in 06/2009 - Wimberley High School - Wimberley, TX, GPA:
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