Proactive management professional offering excellent team building and leadership skills demonstrated over strong retail and tourism career. Direct floor operations with proven revenue building and customer service skills. Advanced knowledge in Human Services through education and research.
Skills
Supervision
Problem resolution
Team management
Cataloging and shelving
Office administration
Spreadsheet management
Process optimization
Travel Administration
Transporting Files
Program Files Maintenance
Faxing Paperwork
Document Conversion
Correspondence Handling
Advanced MS Office Suite Knowledge
Strategic Planning
Time management
Social media knowledge
Administrative support
Writing reports
Education
Georgia Southern UniversityStatesboro, GAExpected in 12/2019 – –Bachelor of Science:Sociology - GPA:
Coursework in Criminal Justice, Social Work and Data Analysis
President's List Fall 2017 - Fall 2019
Work History
Proper Hospitality - Floor Manager Austin, TX, 05/2019 - Current
Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
Implemented challenging personnel and department goals to drive performance.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Scheduled employees based on labor balancing requirements and forecasted customer levels.
Monitored inventory to determine loss points, maintain clear records and strengthen controls.
Evaluated team and employee performance in order to develop and implement effective corrective actions.
Trained and coached employees in how to properly complete guided tours, sales pitches and customer service functions.
Made personal recommendations for customers by sharing product knowledge and demonstrating product.
Managed inventory with 100% accuracy to manage stock and determine future profit.
Managed full team schedule to maintain adequate coverage.
Adapted to various performance styles to suit diverse audiences.
Incorporated stage props to engage audience and create unforgettable moments.
Collaborated with other departments in facility to promote teamwork and heighten service quality.
Created fun and animated skits aligned with company mission and values for guest enjoyment.
Communicated with guests clearly and with good humor to encourage laughter and excitement.
Leveraged skills in gesturing, body movement and special voices to draw in audience members and build emotional engagement.
Supported production needs by setting up and breaking down stages, moving props and distributing supplies.
Watched guests closely to maintain current understanding of gameplay.
Communicated clearly and on-time to share clues and direct game actions.
Serviced bathrooms by picking up debris, wiping down surfaces and restocking supplies.
Explained company policies, game rules and safety requirements.
Kept game and party rooms clean and neat for next guests.
Managed project requirements and accomplished objectives by self-monitoring progress and promptly solving issues.
Maintained excellent attendance record, consistently arriving to work on time.
Worked with all customers to understand needs and provide various services.
Handled multiple calls per hour to address customer inquiries and concerns.
Monitored social media and online sources for industry trends.
Macy's - Fine Jewelry Clerical City, STATE, 08/2017 - 10/2018
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Educated customers on promotions to enhance sales.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Researched issues to obtain appropriate answers to customer inquiries.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Recruited, hired and trained over 5 new team members in one month.
Opened and closed store independently when needed and prepared nightly bank drop for manager.
Kept orderly and accurate accounting records by monitoring sales documentation.
Boosted sales by checking for and locating requested items in inventory system.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Assisted customers by answering questions and fulfilling requests.
Successfully drove new product lines to increase annual profits
Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
Marked-down clearance items and relocated merchandise to proper store areas.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Educated staff on strategies for handling difficult customers and challenging situations.
Scanned and entered new inventory, updated numbers and investigated variances.
Oversaw daily cycle counts and monthly audits.
Placed and tracked more than $25,000 in monthly orders.
Handled day-to-day shipping and receiving overseeing packages.
Operated Telzon computer system, hand-held inventory control device and calculator to perform multiple actions.
Conducted inventory audits with 100% accuracy following company procedures.
Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Cracker Barrel - Retail Supervisor City, STATE, 06/2015 - 04/2017
Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
Trained and oriented associates to maximize team performance.
Built effective retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
Entered and priced inventory to assist with efficient restocking.
Monitored cashiers' work and balanced registers to maintain strong financial controls.
Created timely and accurate inventory, cash and production reports for senior managers.
Coordinated merchandising of new products, including displays, signage and sales enablement.
Engaged associates in daily operations through open communication and upbeat team meetings.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Marked-down clearance items and relocated merchandise to proper store areas.
Educated staff on strategies for handling difficult customers and challenging situations.
Opened and closed store independently when needed and prepared nightly bank drop for manager.
Kept orderly and accurate accounting records by monitoring sales documentation.
Trained team members in successful strategies to meet operational and sales targets.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Researched issues to obtain appropriate answers to customer inquiries.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Assisted customers with locating and choosing merchandise in any store department.
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