MANAGEMENT | OPERATIONS | THREATRE EQUIPMENT TROUBLESHOOTING
A Marine Corps Veteran with over 8 years of successful management and leadership experience with a reputation for meeting the most challenging organizational goals and objectives. A pragmatic and focused individual recognized for creating a positive and effective work environment amongst peers and supervisors.
A proven and verifiable record for:
The Marine Corps breeds strong leaders, who are adept at handling the pressures of day-to-day operations and management needs. I am articulate, intelligent and goal-oriented. I have a wealth of experience and knowledge that I have acquired both professionally and personally, and I am eager to get back into the workforce since the COVID-19 pandemic.
As a Manager for LOOK Cinemas, I dealt with every aspect of theatre operations. I opened, closed and managed concessions. I was responsible for everything from on-the-spot emergency maintenance and troubleshooting for theatre equipment whenever we were experiencing a dark screen, and even dealt with our weekly deposit with BRINKS.
I worked closely with our NOC technicians and am able to communicate efficiently and effectively with them, as I have previous work experience with Deluxe Technicolor and know all troubleshooting steps and methods that they perform when dealing with issues that may arise with the LMS/TMS systems and getting content or keys pushed to the house servers.
I also dealt with personnel issues professionally and fairly when providing disciplinary counseling and quarterly performance reviews.
Deluxe Tecnicolor, 2017 - 2019
Customer Support Technician - Entering into Deluxe Technicolor as an entry level customer support/call tech representative, I aimed to learn my job as quickly and efficiently as possible. Within two months, I regularly retained the top numbers for calls serviced, lowest average call time and callouts made. I routinely spotted negative trends and solved release-wide issues that assisted both the company and theatres across the United States and Canada in ensuring that they were able to play their movies without issue.
Booking Coordinator - Within a year of working as a call tech, I was promoted to the Client Services team as a Booking Coordinator. As a Booking Coordinator, I answered directly to Sony Pictures Releasing and their Sales Division. I acted as an intermediary between their booking system and the theatres, ensuring that all orders were entered and generated correctly, troubleshooting any issues and reporting on the delivery status of films and various other points of interest up to the time of delivery. I was the sole contact for Sony International and Sony Classics divisions, as well as the Bel-Air accounts. I retained many responsibilities within the company and was available to my client 24/7. During my time as a Booking Coordinator, I never missed an after-hours call, even at the oddest of hours. While I loved my job, the company went through a period of layoffs and I was one such person to have been laid off from the company.
Ohio Hi-Point Career Center was a vocational high school, offering a two-year program in various fields. I studied and graduated with certifications in Electronics Engineering, which propelled me in my Military Occupation Specialty when I joined the Marine Corps after graduation.
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