floor manager resume example

Deluxe Tecnicolor, 2017 - 2019

Customer Support Technician - Entering into Deluxe Technicolor as an entry level customer support/call tech representative, I aimed to learn my job as quickly and efficiently as possible. Within two months, I regularly retained the top numbers for calls serviced, lowest average call time and callouts made. I routinely spotted negative trends and solved release-wide issues that assisted both the company and theatres across the United States and Canada in ensuring that they were able to play their movies without issue.

Booking Coordinator - Within a year of working as a call tech, I was promoted to the Client Services team as a Booking Coordinator. As a Booking Coordinator, I answered directly to Sony Pictures Releasing and their Sales Division. I acted as an intermediary between their booking system and the theatres, ensuring that all orders were entered and generated correctly, troubleshooting any issues and reporting on the delivery status of films and various other points of interest up to the time of delivery. I was the sole contact for Sony International and Sony Classics divisions, as well as the Bel-Air accounts. I retained many responsibilities within the company and was available to my client 24/7. During my time as a Booking Coordinator, I never missed an after-hours call, even at the oddest of hours. While I loved my job, the company went through a period of layoffs and I was one such person to have been laid off from the company.

• CORPORAL - Completed a five year enlistment, receiving an Honorable Discharge.
• Gained mid-level supervisor status.
• Participated in the renovation of outdated logistics systems, implementation of new, enhanced air surveillance systems, and ensured a constant state of mission readiness with over 200 pieces of equipment needing to be maintained and operational on a daily basis.
• An active participant in the management of all collateral duties for the Tactical Data Systems Maintenance Section to include: calibrations, modifications, preventive maintenance, records, GCSS-MC, and tools management.
• Recognized for extensive knowledge of maintenance, organizational, and administrative policy.
• Provided professional military education and instruction on the maintenance process to decrease the potential for audits.
• Specific duties and achievements include: Management: Led the Tactical Air Operations Control (TAOC) section consisting of 10 Marines, a billet normally held by a senior enlisted non-commissioned officer or above.
• While responsible for the unit and mission readiness for 2 different sections that trained over 1,000 Marines a year, upheld the highest standards and traditions that were in keeping with the United States Naval Services.
• While understaffed and ill-equipped, equipment never entered a deadline status and maintained operations during my tenure as TAOC Chief.
• As TAOC Chief, mentored and cross-trained personnel in job duties, resulting in lower supervision requirements and a significant reduction in excessive man hours, raising unit morale and productivity.
• Acted as the primary logistical advisor to the Commanding Officer for 350 men, responsible for $13.4 million dollars of equipment.
• Responsible for controlling the procurement of durable and expendable items under the yearly fiscal budget.
• A recognized asset in coordinating the proper acquisition and removal of all military assets and ensuring accountability, tracking, and recording on all transactions between military and civilian sectors.
• Electronics & Maintenance: Served as a Tactical Air Operations Module technician for two years before being promoted to the section supervisor.
• Maintained computer, radio, power, and electrical systems that interfaced with radar equipment via fiber, Ethernet, and legacy cables.
• Gained a vast knowledge of power systems, electrical theory, electronic components, communications technology, troubleshooting, computers, cabling, networking, and data interfacing.