I am looking to advance my career to use my knowledge and strengths for the beverage industry. I am passionate about my work and look forward to sharing the knowledge I learned from my CMS Course. I am a people person and task driven.
Skills
Point of sale systems
Employee development
Employee management
Consultative sales
Work ethic
People skills
Critical thinking
Planning
Training & Development
Leadership
Experience
12/2016 to 04/2020
Floor ManagerColumbus Association For The Performing Arts – New Haven, CT,
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Established effective employee schedules to meet expected customer demands.
Managed inventory and stock levels in coordination with purchasing and receiving department.
Organized and updated schedules to optimize coverage for expected customer demands.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Stayed up-to-date on extensive company products and services.
Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
Performed quality assurance procedures to deliver products and services that met standard grade.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Followed up with existing customers to generate new prospective buyers through referrals.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Drove consistent sales by setting ambitious targets and directing attainment plans on team and individual levels.
Established ambitious goals for employees and departments in order to promote quality and productivity improvements.
Decreased total overhead expenses by negotiating with vendors.
Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
Directed efficient store recoveries to keep merchandise organized and presentable for customers.
Improved administrative and procedural process to maximize accuracy and efficiency.
Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Delegated tasks appropriate to individual employees to provide development opportunities.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Assessed team member performance and developed improvement plans for weak points.
04/2012 to 12/2016
SommelierLettuce Entertain You Enterprises – Bloomington, MN,
Made wine recommendations with knowledge and confidence of correct wine and food pairings.
Created ultimate wine experience by advising guests on wine choices and serving with accuracy and flair.
Demonstrated comprehensive knowledge of international wines, characters and vintage merits along with detailed knowledge of house wines.
Shared wine knowledge with employees, encouraging team to develop wine knowledge through regular training sessions.
Presented guests with wine lists, upselling higher-end bottles by proposing several options in various price ranges.
Memorized menu choices and major ingredients in food, predominate flavors and textures to answer guest questions and recommend wine choices.
Supervised direct beverage orders, checking items for correct quantity, brand and size, returning broken or leaking bottles for credit immediately.
Reviewed wine list regularly in line with current trends, list appeals to diverse customer base.
Directed day-to-day operations of bar and wine programs, minimizing cost wherever possible without compromising quality.
Composed wine lists to achieve maximum guest satisfaction, profit and prestige.
Sorted beverages upon receipt, storing wines on shelves on sides to keep corks moist and refrigerating white and sparkling wines.
Searched, selected and purchased wine from around world in conjunction with restaurant manager and purchasing.
Entered customer food orders into computer system.
Monitored customer movements and quickly cleared empty tables for future customers.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Processed customers' payments and provided receipts.
11/2008 to 08/2012
Assistant General ManagerLupoli – Billerica, MA,
Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
Supervised critical budget implementations, employee reviews, training and scheduling for projects.
Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
Motivated and led team members to work together to achieve targets.
Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
Identified customer needs and delivered relevant product solutions and promotions.
Managed and mentored staff to carry out operational directives with high productivity and accuracy.
Met business targets with streamlined operations strategies.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Education and Training
Expected in 05/1987 to to
Associate of Arts: Hotel, Motel, And Restaurant Management Florida State College At Jacksonville - Jacksonville, FL GPA:
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