LiveCareer-Resume

floor manager resume example with 8 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Responsive team leader with strong background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Skills
  • Point of sale systems
  • Employee management
  • Consultative sales
  • Employee development
  • Time management
  • Conflict resolution
  • Team building
  • Communication
  • Problem resolution
  • Supervision
  • Project planning
  • Certificate in food protection
Experience
Captain , 06/2022 - Current
Algoma Central Corp. Ontario, CA,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Trained new employees on restaurant procedures and plating techniques.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Provided exceptional service to high volume of daily customers.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Captain , 10/2021 - 07/2022
Crate And Barrel Boca Raton, FL,
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Served high volume of tables at once and simultaneously supervised serving staff.
Floor Manager, 09/2017 - 08/2021
Department Of Defense Fort Jackson, SC,
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Assessed team member performance and developed improvement plans for weak points.
  • Trained, motivated and oversaw team of 15 employers delivering delivering outstanding service to every customer.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Stayed up-to-date on extensive company products and services.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Performed quality assurance procedures to deliver products and services that met standard grade.
  • Followed up with existing customers to generate new prospective buyers through referrals.
  • Established effective employee schedules to meet expected customer demands.
  • Improved customer service ratings by developing strong knowledge of company's products and services.
  • Verified proper paycheck handling by scheduling employee work hours and managing payroll basis.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant.
Bartender, 09/2015 - 09/2017
Department Of Defense Groton Submarine Base, CT,
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Implemented special events to boost customer numbers and profits.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Ordered inventory to meet expected demand with adequate stock.
  • Planned and updated menus to accommodate customer preferences.
  • Produced and balanced daily and weekly sales reports.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Prepared new garnishes, juices and other perishables daily.
  • Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
  • Restocked beer and liquor regularly and after special events.
  • Kept supplies stored in proper locations according to health code standards.
  • Monitored patron alcohol consumption to encourage safety.
  • Prepared specialty drinks to support servers.
  • Introduced new seasonal and special events menu items to successfully increase monthly sales.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Met customer, business operations and server needs with minimal errors or delays.
  • Used POS system to input orders, create checks and issue receipts.
Waiter, 03/2013 - 01/2015
Company Name City, State,
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Developed strong and lasting resident relationships.
  • Implemented sanitary food handling, holding and service protocols.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Increased sales of high margin menu items through effective upselling.
  • Provided exceptional service to high volume of daily customers.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Implemented special events to boost customer numbers and profits.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Ordered inventory to meet expected demand with adequate stock.
  • Poured wine, beer and cocktails for patrons.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Education and Training
High School Diploma: , Expected in 09/2004
-
High School of Romania - Baia Mare,
GPA:
Status -

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Resume Overview

School Attended

  • High School of Romania

Job Titles Held:

  • Captain
  • Captain
  • Floor Manager
  • Bartender
  • Waiter

Degrees

  • High School Diploma

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