floor manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Responsive team leader with strong background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

  • Point of sale systems
  • Employee development
  • Employee management
  • Consultative sales
  • Issue and conflict resolution
  • Lead generation
  • Systems and automation applications
  • Contract development and management
  • Friendly, positive attitude
  • Organization
  • Conflict resolution
  • Multitasking
  • Organizational skills
  • Basic math
  • Team management
  • Team building
Floor Manager, 10/2018 to 09/2020
Crate And BarrelCharlotte, NC,
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Achieved sales goals and business objectives by motivating staff and promoting quality restaurant and bar experience.
  • Taught and mentored staff in proper methods for accomplishing daily operations, quality control, scheduling, customer services.
Material Damage Claims Adjuster, 11/2002 to 06/2018
Erie Insurance GroupCity, STATE,
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Coordinated vendor services, including emergency repair, cleaning companies and contractors, to optimize handling of customer claims.
  • Identified suspicious losses, immediately contacting supervisors to conduct further investigations.
  • Traveled to customer sites to evaluate damage, including fallen trees, leaking roofs and other issues, to create accurate cost estimations.
  • Communicated with reinsurance brokers to obtain claim information for processing.
  • Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
  • Uploaded documentation and reports to corporate database system using CCC One, Microsoft Office, Outlook to facilitate smooth claims processing.
  • Delivered exceptional customer service to all clients by effectively communicating information and actively listening to concerns.
  • Handled all delegated tasks.
  • Improved operations by working with team members and customers to find workable solutions.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Auto Collision Shop Mamanger, 08/1980 to 09/2002
Eurosports Inc.City, STATE,
  • Appraised wide range of vehicles, including vans, light trucks and passenger cars.
  • Presented claims to insurance companies.
  • Scheduled preventative and corrective maintenance on all rental equipment.
  • Communicated with equipment manufacturers and contractors to rent, purchase or modify existing assets.
  • Assisted in developing effective marketing strategies to increase business.
  • Engaged with customers to resolve escalated issues, discuss and arrange payment schedules, facilitate sales and support customer satisfaction objectives.
  • Engaged with customers to resolve escalated issues, discuss and arrange payment schedules, facilitate sales and support customer satisfaction objectives.
  • Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
  • Communicated effectively with insurance companies, documenting in detail each process of repair.
  • Coordinated and supervised shop and field service technicians and assigned tasks and work orders.
  • Selected vendors with largest inventory, best prices and quickest delivery, building lasting relationships.
  • Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
  • Implemented business development, customer service and maintenance strategies resulting in increased production yield.
  • Authored policies and procedures and actualized best practices and standards to increase performance, reduce downtime and generate new revenue.
  • Complied with federal, state and local regulations affecting body shop operations, including hazardous waste disposal and OSHA standards.
  • Greeted customers in friendly, professional manner, taking time to answer questions.
  • Hired and trained technicians, monitoring and evaluating job performance.
  • Wrote complete and accurate cost estimates for labor and parts.
  • Directed day-to-day operations, including maintenance, equipment functionality and financial management.
  • Attended factory-sponsored training classes and kept abreast of factory technical bulletins.
  • Cultivated strong relationships with insurance company representatives, vendors, community groups and media outlets to drive business development initiatives.
  • Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
  • Oversaw and evaluated key performance indicator (KPI) metrics, spanning efficiency, revenue and profitability.
  • Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
Education and Training
Bachelor of Science: Business Administration, Expected in 05/1982
UMBC - Catonsville MD,
Gold Certified Collision Repair: Collision Repair, Expected in
I-CAR - On Line Training,

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Resume Overview

School Attended

  • UMBC
  • I-CAR

Job Titles Held:

  • Floor Manager
  • Material Damage Claims Adjuster
  • Auto Collision Shop Mamanger


  • Bachelor of Science
  • Gold Certified Collision Repair

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