Floor Manager Resume Example The Kitchen

/FLOOR MANAGER

Professional Summary

Hardworking, driven, and experienced leader that leads by example. I enjoy helping others, have the ability to anticipate needs, and am present wherever help is needed. I have strong operational management skills as well as the ability to teach and train others. I have great communication skills and am experienced with managing a high volume high paced reputable restaurant. One of the top restaurants in the state of Hawaii. Eager to expand, grow, and learn new systems of operation.

Work History

The Kitchen- Floor Manager
Chicago , IL02/2019 - 02/2021

Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Prepared for and executed new menu implementations.
Led and directed team members on effective methods, operations and procedures.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Monitored and purchased adequate quantities of necessary restaurant chinaware and flatware to ensure smooth flow of product.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Carefully interviewed, selected, trained and supervised staff.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Created fun team building activities to engage staff in up-selling to meet revenue targets.

Erickson Living- Hourly Manager/Server Shift Leader
Fairfax , VA02/2018 - 02/2019

Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Worked as a server alongside fellow servers on days that i wasn't managing. I led by example, and showcased good teamwork and lateral service.
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Coached team members in techniques necessary to complete job tasks.
Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Trained new employees and introduced them to the positive, team oriented, passionate, and hardworking Monkeypod culture.

Monkeypod Kitchen By Merriman Ka'anapali- Server Shift Leader and Trainer
City , STATE09/2017 - 02/2018

Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Led by example and oversaw opening and closing sidework responsibilities. Checked servers out upon completion
Learn the menu through and through in order to accurately build an enticing picture of menu items with passion and knowledge. Also, give comfort to those with severe allergies and let them know they're in good hands.
Checked identification to enforce age regulations for alcoholic beverages.

Monkerpod Kitchen By Merriman Wailea- Restaurant Server
City , STATE06/2014 - 02/2017

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Never stopped working. Always offering hands when needed. Full hands in, full hands out. Pre bussing my own tables and fellow servers as well. Running food for the food runners, running cocktails for the cocktailers, grabbing trays from the bussers.
Had a genuine desire for making guests happy, and giving them a unique experience.
Kept good organization in order to have proper cash handling and clean organized paperwork for checkout

Skills

Strong Leader- I'm a leader by example. I'm very hands on and feel that by being able to perform the same duties or responsibilities as others, it creates a level of respect and appreciation
Interpersonal Communication- I have knack for communicating effectively and having the ability to put things into words that are understood.
Listening- It's important to hear the questions or concerns of others and take them into consideration, in order to evolve and potentially create a more efficient system. People like to be heard
Product Knowledge-Knowledge is power. I enjoy knowing what kinds of ingredients make up a dish, but I also want to know how its prepared from start to finish. Allergies are a huge concern as well. I'm very thorough when it comes to allergies. I will make double and triple checks as a preventative measure.

Eagerness to learn and improve- I know I don't know everything and there is always more to learn. I also enjoy passing knowledge along when need be
Teamwork- A team that works well together is unstoppable. It builds camaraderie And it is recognized by the guests as well.
Anticipating needs- recognizing a potential problem or issue before it happens, is crucial to guest and fellow teammate satisfaction
Customer Service- I genuinely enjoy making guests and people around me happy.

Education

Kearns High SchoolCity, State08/2001High School Diploma

Utah Valley State CollegeCityGeneral Studies

Resume Overview

School Attended

Kearns High School
Utah Valley State College

Job Titles Held:

Floor Manager
Hourly Manager/Server Shift Leader
Server Shift Leader and Trainer
Restaurant Server

Degrees

High School Diploma
General Studies

Floor Manager Resume Example

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