Floor Manager resume example with 7+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Multi-talented Floor Manager with 6 years of progressive food industry experience. Monitors Front and back of house operations with focus on quality, service and productivity. Hardworking and responsible with resilient mentality.

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Proactive management professional offering excellent team building and leadership skills demonstrated over strong retail career. Direct floor operations with proven revenue building and customer service skills. Advanced expertise in sales strategies and trends.

Insightful professional with extensive experience in leading profit-generating operations through innovative pricing, forecasting and merchandising. Offering 2-year background in directing day-to-day operations of 1000-foot store, generating more than $20000 in daily revenue. Committed to continuous product turnover.

Seasoned Floor Manager highly effective at managing wide-ranging tasks in support of all positions operations. Excellent team leader and complex problem-solver with analytical and adaptable approach. Supportive supervisor and unbiased leader of numerous personalities and individuals.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

  • Scheduling and Coordinating
  • Customer Loyalty
  • Managing Operations and Efficiency
  • Proper Staffing
  • Strategic Business Initiatives
  • Employee Coaching and Motivation
  • Forecasting Requirements
  • Performance Tracking and Evaluations
  • Technical Proficiency
  • Motivational Leadership
  • Program Monitoring
  • Program Improvements
  • Team Meetings
  • Professional Relationships
  • Storage Organization
  • Customer Experience Enhancement
  • Accounts Payable and Accounts Receivable
  • Proper Food Handling
  • Team Management Understanding
  • Company Standards Enforcement
  • Team-Building Exercises
  • Job Assignments
  • Guest Relations
  • POS Inventory System Operation
  • Revenue Growth
  • Guest Satisfaction
  • Customer Feedback
  • Suggestive Selling
  • Endurance Building
  • Complex Problem-Solving
  • Customer Needs Determination
  • Hospitality Management
  • Building Customized Solutions
  • Directing Team Members
  • Reading Comprehension
  • Microsoft Access
  • Restaurant Operation
Millersville University of Pennsylvania Millersville, PA Expected in 08/2018 N/A : Psychology - GPA :
Wyomissing Area High School Wyomissing, PA Expected in 06/2018 HS Diploma : - GPA :
Work History
Major Food Group - Floor Manager
New York, NY, 09/2021 - Current
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
  • Oversaw supply restocking, area cleaning and product organization.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Managed full team schedule to maintain adequate coverage.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Monitored inventory to determine loss points, maintain clear records and strengthen controls.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Performed closing procedures 5 times weekly by balancing cash drawers and reconciling credit card transactions.

Encouraged and motivated team of 30+ retail professionals to deliver superior service in every customer interaction.

  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Implemented challenging personnel and department goals to drive performance.
  • Evaluated team and employee performance in order to develop and implement effective corrective actions.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Executed department's promotions, markdowns and pricing to drive sales and meet goals.
  • Developed and generated daily, weekly and monthly service and sales reports with Microsoft Excel.
Bj's Restaurants, Inc. - Server
Allentown, PA, 02/2018 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Asked customers for feedback, solved problems, provided additional items and delivered throughout meal.
Kura Sushi Usa, Inc. - Assistant Manager
Sugar Land, TX, 05/2015 - 11/2020
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Took and completed necessary phone calls concerning clients and product vendors.
  • Handled costumer complaints, and or discrepancies.
  • Also took care of cleaning such as sweeping floors, cleaning chairs, shelves shampoo bowls etc.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security and handled incidents calmly.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Ruby Sunshine - Food Runner
Baton Rouge, LA, 08/2016 - 02/2018
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Cleared tables immediately after guests left in preparation for next party.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Answered questions from restaurant patrons regarding menu items.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Assisted servers with table settings and beverage refills to support high-volume shifts.
  • Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
  • Cultivated warm relationships with regular customers.
  • Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
  • Selected food items from serving or storage areas and placed in dishes, on serving trays or in takeout bags
  • Refilled condiments on each table between guests or during slow periods.
  • Backed up dishwashing staff by cleaning dishes, glasses and cutlery during busy periods.
  • Checked buffet regularly to handle restocking and cleaning needs..

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Resume Overview

School Attended

  • Millersville University of Pennsylvania
  • Wyomissing Area High School

Job Titles Held:

  • Floor Manager
  • Server
  • Assistant Manager
  • Food Runner


  • N/A
  • HS Diploma

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