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Fleet Service Agent Resume Example

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FLEET SERVICE AGENT
Professional Summary
  • Please accept my enclosed resume in reference to your advertised position. I am confident that my years of experience have prepared me for the position that you have available, and my unique abilities will enable me to contribute significantly towards your station goals and objectives. My background experiences with Envoy Airlines have afforded me with the ability to work with minimal supervision, be flexible, goal oriented, and willed to achieve the desired outcomes. I possess strong leadership, analytical, organizational, decision-making and interpersonal skills that are necessary to run an effective operation. I am able to adapt to the changing needs of the airline industry.
  • Business-oriented professional with hands-on experience who champion business process improvements/ cost reductions and identifies the most cost-effective, value-added solutions
  • Ability to multi-task and keep the aviation process flowing without interruptions
  • Cooperate with the Manager in formulating administrative/operational policies and procedures to be implemented
  • Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any station or government regulations
  • Possess strong organizational, decision-making and interpersonal skills
  • Participate in and contribute to medium to large size projects, own assigned tasks, produce detailed requirements and analysis for assigned tasks. I thrive on new challenges, and my innovative approach along with my desire to learn, will prove to be an asset to my employer. I look forward to a personal interview to discuss with you how I can best serve your station. Sincerely, Nehal Patel Please do not hesitate to contact me if you require additional information. Memphis, TN EXPERIENCED IN AIRLINE INDUSTRY AND OPERATIONS MANAGEMENT Bi-lingual, accomplished supervisor and manager specializing in process improvement, station management, problem solving, safety and budget control. Versatile, results-driven professional with comprehensive experience developing exceptional relationships with peers, senior leadership to provide sustainable business solutions. Superb project leadership abilities and personnel management skills with strong expertise in airline operations. SUMMARY OF QUALIFICATIONS
  • Ability to multi-task and keep the aviation process flowing without interruptions
  • Update, direct and escalate solutions for final resolution
  • Confers and cooperates with the Manager in formulating administrative/operational policies
  • Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations
  • Possess strong organizational, decision-making and interpersonal skills
Skills
  • Versatility Airline Industry Leadership
  • Operations Management Results Driven OSHA Regulations
  • Supervisory 50 + Employees
  • Problem Resolution
  • Ground Services Operations
  • Bi-Lingual
  • Organized & Detailed
  • Microsoft Suite 360
  • Excellent Customer Service
  • Business Process Improvement
  • Value added to IT solutions
  • Administrative/clerical experience
  • System Admin
  • Self-Starter / Team Player
  • Sabre (passenger service system)
  • Flexible / Multi-tasked
  • Confident and Determined
  • Typing skill of 50 W.P.M
  • Training and Development
  • Administrative
  • Balance
  • Business Process Improvement
  • Clerical
  • Excellent Customer Service
  • Leadership
  • Microsoft Suite
  • Operations Management
  • Problem Resolution
  • Routing
  • Sabre
  • Self-Starter
  • Supervisory
  • Supervisor
  • Team Player
  • Typing
Work History
Fleet Service Agent, 11/2020 to Current
Company Name – City, State
  • Accompanied aircraft as member of flight crew to monitor and handle cargo in flight.
  • Oversaw cargo loading operations to achieve proper weight distribution and maintain safety during all facets of aircraft operations.
  • Managed cargo and baggage during flights while to keep items well-stowed and secure.
  • Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
  • Achieved optimal balance by loading cargo in accordance with accurate calculations of aircraft center of gravity and specific flight requirements.
  • Used coordination and planning skills to achieve results according to schedule.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Lead Customer Operations Agent/ Station Trainer / Coordinator, 08/2016 to 11/2020
Company Name – City, State
  • Coordinate with Dispatch, MOC, Flight and In-Flight to successfully overcome any operational issues.
  • Oversee the coordination of station activities with on cancellations, delays, equipment routing and aircraft moves.
  • Fill-in every position as needed from supervisor, operations, ramp operations, deicing and or above wing operations.
  • Responsible for loading and unloading cargo as well as transporting cargo to and from the aircraft.
  • Brick riding aircraft from the gate to the remote pad and towing aircraft.
  • Used airline computer system to create airline tickets and boarding passes.
  • Operated PA system to make announcements regarding flight activity.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
Sub Supervisor, 03/2016 to 08/2016
Company Name – City, State
  • Supervised 50 + employees on the ramp.
  • Performed all exterior searches / Resolved any discrepancies as the arose.
  • Worked closely with management to maximize performance on the ramp.
Lead Ramp Agent, 06/2012 to 03/2016
Company Name – City, State
  • Reviewed and analyzed reports, while offering directives for planning operational activities.
  • Assigned work directions, resolved non-compliance details, set deadlines and ensure timely completion of work.
  • Monitored aircraft movement, calculated weight and balance for safe departures and arrivals.
  • Controlled arrivals, departures and transitioned aircraft on the runway.
  • Made sure freight was safely and properly downloaded to various departments.
Education
High School Diploma: 04/2010
Sheffield High School - City, State
No Degree: International BusinessUniversity Of Memphis - City, State
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Resume Overview

School Attended

  • Sheffield High School
  • University Of Memphis

Job Titles Held:

  • Fleet Service Agent
  • Lead Customer Operations Agent/ Station Trainer / Coordinator
  • Sub Supervisor
  • Lead Ramp Agent

Degrees

  • High School Diploma : 04/2010
    No Degree : International Business

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