Greeting customers as they walk into the restaurant
Helping guests with reservations and guiding them to their table
Giving guests accurate wait time estimates and seating them in the waiting area
Providing customers with menus and answering any initial questions they may have
Optimizing seating at different tables to ensure even workload for wait staff
Answering phones and scheduling reservations with large parties
PROMOTED TO LEAD | 01/2017 - 04/2021
Managing restaurant staff's work schedules.
Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
Checking in on dining customers to enquire about food quality and service.
Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked
Reviewing customer surveys to develop and implement ways to improve customer service.
Resolving customer complaints in a professional manner.
Marriott - At Your Service Agent City, STATE, 02/2012 - 12/2015
AT YOUR SERVICE AGENT | 02/2012 - 12/2015
Have knowledge of hotel, rates, staff and services with hours of operations for all departments involved and surrounding areas.
Has a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc.
Offer the hotel guests the best possible service through courteous and proper phone answering procedures.
Be an ambassador by promoting the hotel, restaurant, lounge, gift shops, etc.
Ensure all customer complaints are recorded in the Guest Experience Platform in a timely and professional manner.
Ensure and assist all guests experiencing a problem receive an immediate response along with satisfactory resolution, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner.
Be flexible to work various shifts around the business needs to assist all front office sections
Be proactive in your job, giving proper handover to other colleagues/department head and to follow through. Informing all department related information to the department head in his/ her absence with proper communication
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.