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fleet manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Fleet Maintenance Manager highly experienced in managing complete maintenance of tractor-trailer and route delivery operations: Demonstrated record includes securing reducing operating cost, enhancing customer service and improving safety and employee satisfaction. Organized, quality-focused, and motivational Team Leader who focuses on teamwork, consistency and persistence in achieving organizational goals, Solid background.

Skills
  • Mechanical aptitude
  • Vehicle inspections
  • Scheduling and payroll
  • Distribution schedule management
  • Government regulatory requirements
  • Administrative cost reduction
  • Safety protocol
  • Staff training and development
  • Employee management
  • Coaching and mentoring
  • Fleet monitoring
  • Inspection and quality assurance
  • Budget controls
  • Profit and loss management
  • Resource planning
  • Mentoring and training
  • Policy development
  • Staff development and oversight
  • Logistics oversight
  • Vendor management
  • Fleet dispatch
  • Project planning and scheduling
  • Safety standards
  • Database documentation
  • Quality control
  • Hazardous material tracking
  • Transportation management systems
  • Purchasing management
  • Cost control and tracking
Experience
06/2011 to Current
Fleet Manager Bellingham City Of Bellingham, WA,
  • Manage corporate daily fleet maintenance at HQ Operations, manage outside repairs at some 50 plus outside repair facilities.
  • 1500 vehicles from cars to class 8 vehicles
  • Review and authorize shop costs, mpg and productivity reports as well as department invoices for payment
  • Approve all major repairs to equipment, including engine overhauls and rebuilds or replacements
  • Maintain contact with vendors for cost of services and labor, Collaborated with shop technicians and vendors to ensure adequate number of equipment required.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Produced thorough, accurate and timely reports of project activities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Assigned work and monitored performance of project personnel.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Analyzed business performance data and forecasted business results for upper management.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
05/2010 to 06/2011
Service Manager Spire Energy Pelham, AL,
  • Supervise union employees, delegate job duties
  • Computerizing all information including work orders processing and payments
  • Directly responsible for dealing with clients and monitoring repairs, estimating repairs and sending out vehicles for warranty and tracking repairs keeping up with PM‘s to help lower cost and down time with customer vehicles
  • Responsible for emergency repairs for customers
  • Responsible for assisting the branch to be profitable with a P&L for over 500 vehicles.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Motivated and supported employees to maintain low turnover.
  • Created employee work schedules to keep shifts properly staffed.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Monitored employee performance through key metrics analysis.
  • Hired and trained service department staff to drive performance.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
  • Guided department employees on changes from management.
  • Created annual department budget, aligning with organization's financial and operational objectives.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Assigned work and monitored performance of project personnel.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Produced thorough, accurate and timely reports of project activities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Reviewed completed work to verify consistency, quality and conformance.
02/1997 to 05/2010
Service Manager Spire Energy Saint Louis, MO,
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Motivated and supported employees to maintain low turnover.
  • Created employee work schedules to keep shifts properly staffed.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Created written estimates and obtained customer consent to proceed.
  • Monitored employee performance through key metrics analysis.
  • Hired and trained service department staff to drive performance.
  • Guided department employees on changes from management.
  • Created annual department budget, aligning with organization's financial and operational objectives.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Produced thorough, accurate and timely reports of project activities.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Assigned work and monitored performance of project personnel.
  • Proposed or approved modifications to project plans.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Evaluated individual and team business performance and identified opportunities for improvement.
Education and Training
Expected in to to
A. Diploma: Diesel Technology
Scott High School, MTA Diesel Mechanic School - Madison, Middletown,
GPA:
Expected in to to
Caterpillar Engine Dealer Service Training Course Ohio Machinery Co. Dealer Training Course, Exceptional Customer Service, Selling Skills, Personal Training. Cummins Engine Training Course. Mack Truck Engine/Electronic Training Course. Thermo King Corporation, Truck/Trailer Unit Service Course. ASE Certified Master Truck Technician Numerous technical training and seminars Vehicle Maintenance Policies and Procedures:
- ,
GPA:

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Resume Overview

School Attended

  • Scott High School, MTA Diesel Mechanic School

Job Titles Held:

  • Fleet Manager
  • Service Manager
  • Service Manager

Degrees

  • A. Diploma
  • Caterpillar Engine Dealer Service Training Course Ohio Machinery Co. Dealer Training Course, Exceptional Customer Service, Selling Skills, Personal Training. Cummins Engine Training Course. Mack Truck Engine/Electronic Training Course. Thermo King Corporation, Truck/Trailer Unit Service Course. ASE Certified Master Truck Technician Numerous technical training and seminars Vehicle Maintenance Policies and Procedures

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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