Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Resourceful and efficient fleet maintenance supervisor with over 10 years of experience developing strong leadership and relationship-building skills that support high levels of productivity.

Skills
  • Problem-Solving
  • Team building
  • Communicate effectively
  • Critical Thinker
  • Flexibility skills
  • Creative
  • Responsible
  • Negotiation Skills
  • Marketing
  • Bilingual-spanish
Education and Training
Broward College Fort Lauderdale, FL Expected in : - GPA :
John Deere Unversity On Line, Expected in Certification of Completion : Advanced Technician / Service Manager - GPA :
Experience
Darigold - Fleet Manager
Spokane, WA, 10/2018 - 07/2020
  • Recommended efficiency improvements through thorough analysis to reduce costs.
  • Supported leadership by delegating assignments and monitoring mechanic performance to ensure timely work completion.
  • Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
  • Supervised employees to ensure optimal productivity in all job tasks and duties.
  • Diminished workflow downtime by managing minimum and maximum volume process to ensure equipment inventory met demand.
  • Minimized expense spending by procuring entire equipment inventory to ensure optimal cost savings.
  • Supported senior leadership during executive decision-making processes by documenting equipment transfers and sales details.
  • Coordinated payroll, manpower projection and data entry while scheduling staff, overtime and vacation hours to optimize productivity.
Lennar Corp., - Product Support Technology Representative
Englewood, CO, 08/2016 - 10/2018
  • Improved customer satisfaction by finding creative solutions to problems.
  • Delivered parts to customer locations also performance on site equipment evaluations
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Improved operations by working with team members and customers to find workable solutions.
Gcp Applied Technologies - Service Supervisor
Austin, TX, 05/2012 - 08/2016
  • Addressed areas that needed improvement and observed team's performance.
  • Supervised team of 10 employees and delegated duties and responsibilities to each member.
  • Delivered exceptional customer service and handled all inquiries and complaints.
  • Tackled additional shifts to meet challenging project demands and customer schedule requirements.
  • Participated in various learning and educational opportunities to update and maintain job knowledge, including JDIS Service Manager and Case and Contact Management for employee relations.
  • Utilized effective communication skills to deliver instructions to crews and build collaborative groups focused on accomplishing goals on tight schedules.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Created agendas and communication materials for team meetings for 5S safety program (sort,set in order,shine,standardize and sustain).
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Open and close service work orders and process warranty claims to John Deere.
Nortrax Inc./ John Deere Dealer - Field Service Technician
City, STATE, 11/2002 - 08/2016
  • Explained and recommended service options to customers and explained the costs involved.
  • Diagnosed malfunctions to various tools, equipment and machinery components.
  • Trained customers on equipment use after installation.
  • Troubleshot, repaired and maintained operational efficiencies in hydraulic, mechanical and electrical systems.
  • Provided on-site services, installed new systems and escalated customer complaints.
  • Handled telephone support calls from customers to determine issues and provide effective solutions.
  • Communicated with all partners including vendors, upper management and peers.
  • Cordially interacted with customers and displayed professional appearance as representative of company.
  • Diagnosed and repaired mechanical issues.
  • Analyzed equipment data using John Deere service advisor applications to isolate and diagnose faults.
  • Mentored and trained newly hired employees to explain processes, flow and safety procedures.
  • Operated hand tools and power equipment with extreme care according to corporate safety procedures.
  • Completed all work reports promptly following field visits.

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Resume Overview

School Attended

  • Broward College
  • John Deere Unversity

Job Titles Held:

  • Fleet Manager
  • Product Support Technology Representative
  • Service Supervisor
  • Field Service Technician

Degrees

  • Some College (No Degree)
  • Certification of Completion

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