Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Resourceful and efficient fleet maintenance supervisor with over 10 years of experience developing strong leadership and relationship-building skills that support high levels of productivity.
Skills
Problem-Solving
Team building
Communicate effectively
Critical Thinker
Flexibility skills
Creative
Responsible
Negotiation Skills
Marketing
Bilingual-spanish
Education and Training
Broward CollegeFort Lauderdale, FLExpected in – –: - GPA:
John Deere UnversityOn Line, Expected in – –Certification of Completion:Advanced Technician / Service Manager - GPA:
Addressed areas that needed improvement and observed team's performance.
Supervised team of 10 employees and delegated duties and responsibilities to each member.
Delivered exceptional customer service and handled all inquiries and complaints.
Tackled additional shifts to meet challenging project demands and customer schedule requirements.
Participated in various learning and educational opportunities to update and maintain job knowledge, including JDIS Service Manager and Case and Contact Management for employee relations.
Utilized effective communication skills to deliver instructions to crews and build collaborative groups focused on accomplishing goals on tight schedules.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Created agendas and communication materials for team meetings for 5S safety program (sort,set in order,shine,standardize and sustain).
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Open and close service work orders and process warranty claims to John Deere.
Nortrax Inc./ John Deere Dealer - Field Service Technician City, STATE, 11/2002 - 08/2016
Explained and recommended service options to customers and explained the costs involved.
Diagnosed malfunctions to various tools, equipment and machinery components.
Trained customers on equipment use after installation.
Troubleshot, repaired and maintained operational efficiencies in hydraulic, mechanical and electrical systems.
Provided on-site services, installed new systems and escalated customer complaints.
Handled telephone support calls from customers to determine issues and provide effective solutions.
Communicated with all partners including vendors, upper management and peers.
Cordially interacted with customers and displayed professional appearance as representative of company.
Diagnosed and repaired mechanical issues.
Analyzed equipment data using John Deere service advisor applications to isolate and diagnose faults.
Mentored and trained newly hired employees to explain processes, flow and safety procedures.
Operated hand tools and power equipment with extreme care according to corporate safety procedures.
Completed all work reports promptly following field visits.
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