Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Accomplished and goal driven Executive offering more than twenty plus years of Sales, Media, Marketing, Management and Tactical Business Leadership. Offers expertise spanning Business Administration and Change Management, achieving optimal results with competent planning, organization and solutions-oriented approach while driving business growth, predictability and strategic alliances. An Inspirational leader and analytical thinker able to inspire and cultivate productive working relationships with employees and partners.
Skills
Complex Problem Solving
Marketing and advertising
Networking skills
Revenue goal attainment
Territory Management
Relationship building and management
Verbal and Written Communication
Team Leadership
Market and Competitor Research
Sales Tracking
Human Resources Oversight
Multitasking and Time Management
Strong Organizational Skills
Strategic planning
Market trends knowledge
Fundraising campaigns
Work History
07/2018 to 04/2020Fleet ManagerForward Air | Earth City, MO,
Devised strategic initiatives improving operational structures, policies and management systems
Led corrective action plans, procedure development, staff performance reviews and training programs
Ensured proper accounting and control procedures were in place to track and manage all fleet vehicles
Built superior partnerships for vehicle maintenance. Supervising maintenance team and effectively delegated assignments to optimize processes.
Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
Managed employee scheduling, payroll and data collection to maximize project outcomes.
Inspected vehicles daily and requested maintenance tasks be completed within specific timeframes.
Provided all drivers with pertinent safety materials regarding rules and regulations.
02/2017 to 04/2018Hotel Front Desk ManagerSan Manuel Indian Bingo & Casino | Highland, CA,
Booked different groups for weddings, seminars, conferences and other events, providing best available room rates. Resolved guest complaints by addressing issues with rooms promptly.
Handled tasks and responsibilities for front office employees during periods of understaffing.
Performed daily inventory for keys and linens and detailed information in audit reports.
Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Promoted local entertainment and sporting events and offered details to assist patrons.
Provided responses to guest reviews on TripAdvisor, Booking.com and other websites within 48 hours.
01/2015 to 03/2017Sales ManagerCharlie's Produce | Missoula, MT,
Produced annual sales plan, marketing budgets and forecast.
Developed and implemented SEO techniques to maximize internet traffic and presence
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Worked with Key Management helping with meeting room and group sales' revenue and operations to meet/exceed sales, revenue and profit objectives.
Solicited, negotiated and confirmed new and repeat business through various efforts (outside sales calls, telemarketing, direct mail, referrals, site inspections, tours, networking, etc.
Developed and Implemented company programs and direct operations to meet and exceed budgeted revenues while ensuring customer satisfaction.
Assisted on all levels of guest relations, including conflict management, to ensure repeat business and customer satisfaction.
Coordinate all methods of maintaining and increasing business volume.
Included advertising, sales promotions, personal selling, publicity, community relations and special sale projects.
Active member of community through associations, memberships and other trade organizations.
Ensured hotel fully complaint with Wyndham.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Development and implementation of marketing and public relations strategies to promote revenue growth generation among key targeted segments and support hotel's brand positioning and image.
Analyzed sales and marketing data for improved strategies
03/2012 to 02/2017Sales ManagerCharlie's Produce | South Park, WA,
Managed daily hotel operations achieving planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining company standards for guest satisfaction, associate satisfaction, quality assurance, and asset protection.
Prepared forecasts and reports assisting in development, implementation and monitoring budgets of all departments to maximize revenue and minimize expenses.
Strategized with Revenue Manager, owner and GM directing and coordinating hotels activities to obtain optimum efficiency and economy of operations, and maximize full potential with balanced focus on hotels mission, guests, employees and owners satisfaction.
Recommended sales strategies for improvement based on regular market research and competitor analysis
Generated reporting and analysis to support sales forecasting and planning to reach monthly, quarterly and yearly revenue goals.
Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Supervised sales team of 32 people, stepping in to support employees and deliver smooth sales processes for clients.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
12/2009 to 02/2012Key Account ManagerIllinois Tool Works | Chippewa Falls, WI,
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Improved account management by predicting potential competitive threats and outlining proactive solutions.
Leveraged strategic planning to penetrate key accounts.
Built and cultivated long-term quality relationships with over 60 clients by addressing needs and providing superior customer service.
Maximized sales through effective client relationship development, resulting in consistent ranking in top 2% of team.
Achieved or exceeded company defined sales quotas.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Created ideas to help meet client needs that included network television and internet.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
09/1992 to 05/2010General Sales ManagerTrane Technologies | Rocklin, CA,
Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies with four radio stations.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations resulting in 32% revenue increase.
Organized promotional events and interacted with community to increase sales volume.
Created effective strategies to target new markets after researching and analyzing competitor behavior.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
Education
Expected in | Tourism And Travel ManagementColumbus Technical College, Columbus, GAGPA:
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