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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Executive Summary
More than 25 years supervisory and technical experience in automotive and heavy truck service industry O Former ASE certified automotive technician O Qualifications through employer sponsored engine and customer service training Accomplished leadership experience with year after year success in customer satisfaction and loyalty Core Leadership Qualifications Staffing and Promote a team envoirment Personal Technician Training & Development Customer Accounts Customer Development & Retention Fleet Customer Management Sales New Business Development Consultative Selling Strategies
Core Qualifications
  • Lean Program
  • Methodologies
  • Safety Assurance training
  • Operating Engineers Union regulation and compliance
  • Engine Performance Troubleshooting
  • Warranty Processing
  • Efficient coordination of staffing
Professional Experience
Fleet Maintenance Operations Manager, 09/2014 to Present
DanaherNew Brighton, MN,
  • Responsible for day to day activities of a 10 bay repair facility, with the oversight of 150 tractors, 1,380 dry van trailers.
  • 14 yard tractors and various pool vehicles.
  • Manage a staff of 43 technicians', 4 shop managers' parts department and warranty department with support staff for each area.
  • Key Contributions & Achievements.
  • Monthly budget and P&L summary.
  • Parts inventory control.
  • Warranty control and oversight.
  • Expense control Kenworth of Columbus, Hilliard Oh.
Service and Body Shop Manager, 03/2013 to 09/2014
, ,
  • Responsible for day to day activities of the service and body shop.
  • Planning and process development.
  • Dealership goals including service repair efficiency and customer satisfaction.
  • Manage a staff of 20 plus individuals including, warranty administrator, service foreman, body shop foreman and technicians.
  • Develop technician pay scales and grouping guidelines congruent with skill level.
  • Develop training guidelines to hire entry level technicians and advance to "A" level tech status.
  • Develop recruiting methods, participate in job fairs at tech schools, engage outside recruiting agency to attract and employ quality individual's.
  • Method and planning development to achieve and maintain acceptable levels in efficiency and proficiency.
  • Obtained efficiency standards above a consistent 90%.
  • Maintain a safe work environment, promote quality repair events to achieve high customer satisfaction.
  • Budget planning.
Customer Care Advisor/Shop Supervisor, 02/2000 to 03/2013
NACity, STATE,
  • Responsible for day to day scheduling of service events and coordination of 12 to 15 technicians in a high volume repair facility with monthly labor sales of $250,000.00 providing service to the transportation and trucking industry.
  • Maintain a solid network of contacts through fleet management, owner operators, sales and service staff to ensure quality customer relationships.
  • Coordinate technician training and ongoing education work with technicians daily to diagnose customers concerns and difficult to diagnose engine performance issues.
  • Maintain and promote a safe and quality work environment.
  • Maintain and coordinate building maintenance.
  • Coordinate, process and supervise warrantable repair events according to Cummins Engine Company guidelines and requirements.
Director of Service Operations, to
Cummins Bridgeway LLCCity, STATE,
  • Oversight of 2 locations, one in Hebron, OH and the 2nd in Grove City OH With both locations having mobile technicians and support staff.
  • Key Contributions & Achievements.
  • Maintain a safe work envoirment, promote quality repair events to achieve a high customer satisfaction.
  • Work with sales staff to acquire new customers and maintain relationships with current.
  • Promote a plan to focus on fleet management.
  • Promote and work with sales staff to focus on a consolidated fleet support program.
Education
Diploma: , Expected in
Wellston High School - Wellston, OH
GPA:
Certificate-Industrial: , Expected in
Buckeye Hills Career Center - Rio Grande, OH
GPA:
Affiliations
Member of Ohio Trucking Association , former chairperson Ohio Truck and Maintenance Council
Skills
agency, Budget planning, budget, customer satisfaction, focus, inventory control, network, process development, quality, recruiting, Safety, sales, scheduling, staffing, technician, transportation, Troubleshooting
Additional Information
  • Key Contributions & Achievements *Planned, coordinated and managed shop and specialty tools organization labeling and designation to specific area. Successful in increasing work efficiency and productivity. *Knowledgeable and proficient in closing difficult and challenging warrantable repair events. Successful in producing potentially lost profits.

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Resume Overview

School Attended

  • Wellston High School
  • Buckeye Hills Career Center

Job Titles Held:

  • Fleet Maintenance Operations Manager
  • Service and Body Shop Manager
  • Customer Care Advisor/Shop Supervisor
  • Director of Service Operations

Degrees

  • Diploma
  • Certificate-Industrial

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