Experienced Service Manager offering proven safety record, performance-oriented nature and strong history of accomplishment in Fleet maintenance environments. Skillfully train and mentor team members to optimize performance and improve quality. Reliable, industrious and diplomatic in resolving concerns.
Skills
Problem resolution
Insurance billing
Team management
Inventory management
Business operations
Relationship development
Supervision
Project organization
First Aid/CPR
Planning and coordination
Invoice generation
Process improvement
Operational improvement
Team building
Customer service
Administrative support
Communications
Organization
Experience
Fleet Maintenance Manager, 01/2017 - Current First Student – Battle Ground, WA,
Inspected completed work to assess quality and identify skill or ability issues.
Maintained optimal supply levels to meet expected demands without overreaching budget targets.
Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
Monitored employee work levels and optimized performance with strategic approaches.
Coordinated efficient maintenance schedules to keep systems running at peak levels.
Established and enforced clear safety policies to protect workers from injury.
Mitigated project downtime by effectively managing, scheduling and dispatching technicians for on-site repairs.
Performed site evaluations, customer surveys and team audits.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Created agendas and communication materials for team meetings.
Recognized by management for providing exceptional customer service.
Improved operations by working with team members and customers to find workable solutions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Improved customer satisfaction by finding creative solutions to problems.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Automotive Service Manager, 01/2016 - 01/2017 Ntb – Allen, TX,
Coordinated efficient maintenance schedules to keep systems running at peak levels.
Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
Monitored employee work levels and optimized performance with strategic approaches.
Maintained optimal supply levels to meet expected demands without overreaching budget targets.
Established and enforced clear safety policies to protect workers from injury.
Inspected completed work to assess quality and identify skill or ability issues.
Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
Mitigated project downtime by effectively managing, scheduling and dispatching technicians for on-site repairs.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recognized by management for providing exceptional customer service.
Earned reputation for good attendance and hard work.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Performed site evaluations, customer surveys and team audits.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved operations by working with team members and customers to find workable solutions.
Created agendas and communication materials for team meetings.
Improved customer satisfaction by finding creative solutions to problems.
GMC/Buick Service Manager , 06/2007 - 01/2016 F.C. Kerbeck Buick Gmc – City, STATE,
Adhered to customer service standards to foster satisfaction and retention.
Collaborated with customers to offer solutions to service needs.
Hired, trained and developed service department staff to drive performance.
Defined department objectives and monitored performance to facilitate operations.
Reviewed inventory levels and ordered supplies to keep products in stock.
Created written estimates and obtained customer consent to proceed.
Motivated, led and supported employees to maintain low turnover.
Delivered positive reinforcement and constructive criticism for employee work efforts.
Pitched in to complete various duties during peak periods or employee absences.
Created and posted employee work schedules to keep shifts properly staffed.
Prioritized and delegated daily work tasks to meet anticipated project goals.
Monitored employee performance through effective analysis of key metrics.
Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Managed service department budget and investigated and resolved discrepancies.
Forecasted department goals and objectives and enforced deadlines to encourage task progression.
Researched and provided timely resolution to service discrepancies.
Informed and educated department employees on changes from management.
Monitored employee work levels and optimized performance with strategic approaches.
Established and enforced clear safety policies to protect workers from injury.
Inspected completed work to assess quality and identify skill or ability issues.
Coordinated efficient maintenance schedules to keep systems running at peak levels.
Education and Training
Bachelor of Arts: Criminal Justice, Expected in 05/2003 - Rowan University - Glassboro, NJ GPA:
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