Trained and mentored several team members. Executed OSHA training for all new hires. Organized and filed all corresponding paperwork. Maintained solid communication with leadership about the status of any computer based training new hires had to complete.Worked the sales floor which included: Stocking the sales floor, breaking down and organizing pallets of merchandise in the back room, and providing the best customer service in the industry.
Responsible for receiving produce and verifying accurate shipment according to invoice, and filing claims as needed for shortages, overages, poor quality, or damage upon arrival. Maintained a high level of freshness and product quality with very meticulous rotation techniques. Implemented new processes and systems for disposing of, and tracking all damaged and spoiled produce. Provided an elevated customer experience to generate a loyal clientele. Trained new employees by providing knowledge of specific store tasks and policies. Designed and suggested new display idea for merchandise, resulting in improved customer view/accessibility and leading to increased sales. Provided daily support as company's bilingual Spanish/English customer service representative. Maintained cleanliness and presentation of stock room and production floor. Received multiple "role model" evaluations, the highest possible score on yearly evaluations, acknowledging my level of dedication to excellent customer service, and productive work. Maintained positive attitude to make customer's shopping experiences memorable and pleasant. Conducted weekly audits to ensure accurate stock levels in the store. As interim supervisor I was responsible for scheduling, organized weekly sales reports for the management department to track product success, and executing weekly layout changes.
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