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Fleet Analysis and Management Resume Example

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FLEET ANALYSIS AND MANAGEMENT
Summary

Detail-oriented leadership with great communication and computer skills and a track record of executing maintenance program proficiencies to exceed operational goals. High-energy hostess skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly makes reservations, coordinate events and monitors routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks to promote positive dining experiences for guests. Hardworking hostess offering 3 years of hospitality experience. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Demonstrates excellent communication, planning and problem-solving skills. Service-oriented counter help manages highly accurate cash registers by processing cash, card and check payments without error. Security minded approach with excellent communication, organizational and multitasking abilities. Highly flexible in scheduling and committed to stellar attendance. Enthusiastic retail professional with 4 years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Skills
  • Schedule development
  • Compliance standards
  • Routing
  • Systems evaluation
  • Coordination
  • Organizational skills
  • Data management
  • Friendly, positive attitude
  • Menu memorization
  • High-volume dining
  • Table Bussing
  • Seating assignment preparation
  • Dining customer service
  • Active listening
  • Reliable and trustworthy
  • Product recommendations
  • Customer assistance
  • Credit and cash transactions
  • Cash counting machine operations
  • POS systems
  • Customer greeting
  • Coin counting
  • Cash register operation
  • Customer order recording
  • Cash drawer balancing
  • Payment processing
Experience
New Jersey Air National Guard | Atlantic City, NJFleet Analysis and Management 06/2020 - Current
  • Maintained workplace safety by involving employees in order to maximize engagement and team morale.
  • Supervised all facets of routine deliveries by effectively routing loads, managing drivers and meeting DOT requirements.
  • Oversaw scheduling for day-to-day activities of [Number] transportation employees.
  • Take data from mechanics and input information into company database.
  • Maintain vehicle records.
  • Supervise and perform scheduling of vehicles on base for maintenance.
  • Coordinate with work supervisors to ensure time repairs.
Racks Pub& Grill | Williamstown, NJHostess/Food Runner05/2019 - 12/2020
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Answered questions about food and order statuses for waiting customers.
  • Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered telephone to provide dining information and take party reservations.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Notified server after seating parties in section to facilitate prompt service.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Tuscan Pizza | Sewell, NJCounter Helper/ Cashier01/2019 - 12/2019
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Maintained dining and food service areas in clean, safe and sanitary manner.
  • Tailored orders to address customer allergies and gluten concerns.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
  • Created food displays according to established standards, replacing dated products with fresh.
  • Reviewed orders against receipts so guests received requested items.
  • Interacted effectively with fellow employees to stage food trays for distribution to customers.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Sincerely welcomed and thanked guests to demonstrate appreciation for patronage.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted the manager by coaching and training new employees.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Directed patrons to restrooms and other amenities within facility.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Wiped counters and tables to remove dirt and food and maintain clean environment for guests.
  • Assisted customers, including answering questions and preparing orders.
Nicks Pizza | Franklinville, NJCook/Cashier/Counter Helper/Preparer09/2018 - 11/2018
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
  • Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Operated cash register, collected payments and provided accurate change.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Prepared food items such as deli and hot sandwiches to meet customer specifications.
  • Sincerely welcomed and thanked guests to demonstrate appreciation for patronage.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Wiped counters and tables to remove dirt and food and maintain clean environment for guests.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Directed patrons to restrooms and other amenities within facility.
  • Processed payments on cash register and counted back bills and change to patrons.
Education and Training
Delsea Regional High School | Franklinville, NJHigh School Diploma06/2020
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Resume Overview

Companies Worked For:

  • New Jersey Air National Guard
  • Racks Pub& Grill
  • Tuscan Pizza
  • Nicks Pizza

School Attended

  • Delsea Regional High School

Job Titles Held:

  • Fleet Analysis and Management
  • Hostess/Food Runner
  • Counter Helper/ Cashier
  • Cook/Cashier/Counter Helper/Preparer

Degrees

  • High School Diploma

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